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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Customer service is very nice to work with when making a payment
My vehicle was in need of two sensors and Car Shield covered my repair and offered a car rental until repairs were completed. Hassle free and proficient.
Brenda, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Great service, got right on the job, and called me to let me know my claim was approved
Valarie, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
My vehicle was on the west coast (LA area). I 'm on the east coast (Washington, DC area). All mechanical issues were resolved.
Eston, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I am overall satisfied with my warranty. However I had to go to different repair facilities to find a shop that honors Carshield. I was also told by a representative that they would cover the tye rod on the front tight passenger side but then it was not covered. Additionallly it took longer then I was told for the authorization. Also I never recieived a phone callback from Carshield and the repair facility finally called me after some time. Overall experience was Okay. BZ
William, we appreciate you taking the time to share your experience about your recent claim. Reviews like yours, help us to identify and target the areas where we need to improve. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
This Insurance is almost if not, I no-brainer for all your appliances, etc., in your home and home offices plus Internet, at a very, very low price and very easy to understand.
Ron, we appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Hey transfer case could not be found to fix my 2008 Ford F150 Harley Davidson truck otherwise I feel my experience is very very good with car shield so far and I'll have my wife sign up since this has been a really good experience and it's worth every penny
N/a did not need to use car shield. So you should have been called and cancelled.
Faye, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I called to find out if a winter remote start issue was covered.
Barclay, we appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I still don't understand why the valve cover gaskets and thermostat housing would not be considered a part of the engine but the water pump is. Your commercials state you will take care of the problems but in reality it couldn't be farther from the truth.
David, we apologize for any confusion regarding your coverage. After further review, it appears the thermostat housing is a part that is not listed for coverage on a your contract. The claims notes read that the valve cover gasket was not called in as part of the claim. Your Repair Facility would need to contact the claims department with a diagnostic, cause of failure, and part numbers to confirm if it is eligible. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I made the call to make sure my payment would be corrected. A truly eoasy conversation ensued. All was taken care of easily and efficiently. Good people to worked with.
Jan, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very professional and courteous. I really like the attention paid to my concerns.
Raymond, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Car had to go to shop for few days, needed rental, they handled everything quickly and efficiently.
Dorothy, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Customer service representative was very professional. She answered all questions I had
Shirley, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
My claim was approved and paid the same day of the repair. It definitely gives me peace of mind having this protection.
Deloris, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
The garage service man handled the details of the claim. Both parties were very professional how they they handled my problem.
Ronald, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Excellent customer service! Very knowledgeable and helped navigate any questions and concerns I had. I would definitely recommend CarShield.
Jill, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Customer service was very pleasant to talk to answered all my questions patiently. Was very knowledgeable and kind.
Rita, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
My car is being serviced by Liberity Buick in Arizona. I was initially informed that I would get 14 days of a rental, I found out today 1/6/2025 that you responsibility for the rental end Friday, also the part you insisted on will not arrive at the dealer until Friday. The dealer had the part in stock which you refused to pay for. I will not be getting my car back until sometime next week. Needless to say I'm pissed off.
Ross, we apologize for any confusion regarding your coverage. We can only offer the rental for time allotted per your contract terms and conditions. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
It was ok. They replaced the starter on my vehicle. I want to thank them for their service.
George, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
A1 satisfactory. I Would you recommend to all. If you want the best. Get Car Shield.
Yetta, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cedric, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.