Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Cars.com

Cars.com

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Cars.com?
grey stargrey stargrey stargrey stargrey star

Cars.com Reviews Summary

Cars.com is a website that provides information and tools for car buyers, including reviews, comparisons, and pricing data.

This summary is generated by AI, based on text from customer reviews

service
38
value
35
shipping
16
returns
16
quality
36

We monitor reviews for authenticity

New Jersey
2 reviews
8 helpful votes
Follow marion s.
Unfollow marion s.
Share Review
Report Review

Once Is Enough
October 4, 2017

Advertised my car for sale on Cars.com for about 6 weeks. Never received one legit call. LOTS OF SCAMS CALLS not one call looking to buy a car. I finally sold my car by using a For Sale sign. Don't wast your time.

Date of experience: October 4, 2017
Alabama
2 reviews
0 helpful votes
Follow Allie H.
Unfollow Allie H.
Share Review
Report Review

Very patient
September 29, 2017

They reply every of my e-mails on time. No matter how trival the e-mail would be, they reply it carefully with nice words. Their customer service is very nice. Thank you!

Date of experience: September 27, 2017
Colorado
1 review
1 helpful vote
Follow Kim D.
Unfollow Kim D.
Share Review
Report Review

Advantage Chevy Excellant
September 26, 2017

I would like to thank Advantage Chevy in Bolingbrook for Excellant customer service I received I came in there they took care of me right away and got a brand new Chevy crude off showroom floor everyone was friendly and helpful and I was very happy w service thank you

Date of experience: September 25, 2017
Colorado
1 review
0 helpful votes
Follow DICK C.
Unfollow DICK C.
Share Review
Report Review

SCS NISSAN
September 25, 2017

My wife and I wanted to get our daughter and her family a reliable car. We went to South Colorado Springs Nissan and were able to do that. They had a great selection of used cars and within a very short time we found the perfect car for them. The loved it and we loved the selection and price! We will definitely recommend this dealership to all our family and friends!

Date of experience: September 24, 2017
Illinois
1 review
0 helpful votes
Follow Armor t.
Unfollow Armor t.
Share Review
Report Review

Excellent service
September 21, 2017

Great service and very helpful and would love to continue doing business with her will send all my people to her and was not in there all day.

Date of experience: September 20, 2017
Missouri
1 review
1 helpful vote
Follow Ramesh M.
Unfollow Ramesh M.
Share Review
Report Review

If you write a positive review, they post it on their website, but if you write a negative reviews, they don't post it for certain models / car companies. Fishy.

Date of experience: September 6, 2017
Colorado
1 review
1 helpful vote
Follow Krisanna R.
Unfollow Krisanna R.
Share Review
Report Review

Denver Cars.com
September 5, 2017

I had a terrible experience selling my car with cars.com. I was berated because I wouldn't sell my car for $1200 when I was quoted $3500 over the phone. And I mean berated, this man explained to me like I was a simpeton that "an appraisal is what people schedule when they actually want to sell a car". Thanks, buddy, but no one usually just goes along with being counter offered $2000 less. I said thanks for your offer but I have other appointments this week with other interested buyers so I'll have to stay in touch. He responded with "Where are they then? If you have so many interested buyers then where are they now?" I had simply scheduled the appraisal with cars.com earlier in the week and the carmax and craigslist appointments later in the week. I was pretty shocked that this dude had the audacity to speak to me this way when he was trying to buy my vehicle, and just ended up settling for $2500 (quite a jump up from $1200 max) because I just wanted it to be over with. I am a young female, by the way, and I feel like I was intimidated and taken advantage of on purpose and that if I had brought a male presence, that this wouldn't have happened. Common in the business of cars, but disgusting for 2017.

Date of experience: September 5, 2017
Wisconsin
2 reviews
11 helpful votes
Follow Jeff T.
Unfollow Jeff T.
Share Review
Report Review

Put up a ad to sell my Scion, half a dozen scammers got it touch that's it! Then they want you to sell to a dealer, most offered my 1/3rd of what I paid for car just a year ago, one offered 1/6th! It's a good car! This was a waste of time.

Date of experience: August 30, 2017
Pennsylvania
1 review
0 helpful votes
Follow Michele k.
Unfollow Michele k.
Share Review
Report Review

Bought my corvette from Import one that was a great experience. Rob is Honest and sincere. When I had to sell the car he also came through and help me to do that, great person to deal with! Your the man Rob!

Date of experience: August 17, 2017
New York
1 review
0 helpful votes
Follow Darren I.
Unfollow Darren I.
Share Review
Report Review

3rd time was a winner!
August 15, 2017

Great experience buying 3rd car from VIP auto outlet. Would recommend them to family and friends. They will work with you to get financing and good price for your trade. Edwin was very helpful.

Date of experience: August 14, 2017
North Carolina
1 review
0 helpful votes
Follow brittany m.
Unfollow brittany m.
Share Review
Report Review

I had a great experience buying my car from Seasell Auto in Wilmington, NC. This dealership is top notch. Blake went above and beyond showing me all of my options, and he made sure that I ended up with the SUV that I was most comfortable with. There was no hassle, pressure, or slick sale gimmicks. I felt peace of mind driving off the lot, and I will most definitely be back. I highly recommend this dealership to my friends, family, and any other potential buyers. They are outstanding!

Date of experience: August 9, 2017
Georgia
1 review
0 helpful votes
Follow Daniel W.
Unfollow Daniel W.
Share Review
Report Review

Used truck
July 31, 2017

I want to think c garrett at auto nation mall of georgia toyota for selling m a used tundra. They will work with and they will do anything to sell you a vehicle

Date of experience: July 30, 2017
Nebraska
1 review
2 helpful votes
Follow Paul B.
Unfollow Paul B.
Share Review
Report Review

What a joke
July 29, 2017

All I wanted to do was look and then get predatory phone calls constantly 3 weeks later. It's too bad there's not less than a 1 for a rating.

Date of experience: July 29, 2017
Ohio
1 review
0 helpful votes
Follow Tamika j.
Unfollow Tamika j.
Share Review
Report Review

RUN! DO NOT BUY
July 27, 2017

DO NOT! I REPEAT DO NOT BUY NO CAR FROM HERE OR CAR SMART. THEY are ran by the same people. They are nothing but an under handed dealership looking to push you into a car and take your money. They are lying about vehicles, and fake fixing vehicles. When they are suppose to fix your car they take it driving it around and do not fix it. They throw it back together to make it look like nothing is wrong but dont believe it. I brought my car and had it appraised and found out the car was never fixed. They wont answer the phone the gm Allan and fake assistant manager Ishamel and the finance person Tim do nothing but lie and have the workers lie and say they are not there because they the caller id. They wont take the car back after i was lied to an mislead about what the vehicles was suppose to have, bot to mentiom the car still has not been repaired and they kept it for a couple of days after i got it and the work still was not done. BEWARE faulty vehicles and nasty salespersons. Do not buy from them. SCAM ARTISIT

Date of experience: July 27, 2017
California
1 review
0 helpful votes
Follow victoria c.
Unfollow victoria c.
Share Review
Report Review

This was my first time purchasing a vehicle from Walter's and I have to say the customer service I received from Eddy Eslayed was outstanding! He went above and beyond what I expected and was professional and treated me with great care! Thank you!

Date of experience: July 19, 2017
New York
1 review
0 helpful votes
Follow George S.
Unfollow George S.
Share Review
Report Review

Just want to take a few moments to thank Travis and Jake over at Certified, just recently bought my first truck from them, Jake has been very cordial throughout the whole process, and Travis has been very patient and punctual on any issues i may have, the customer service is outstanding. I would like to thank the whole team for great car buying experience.
From George
To Jake Travis and the whole team,
Thank you

Date of experience: July 16, 2017
Louisiana
1 review
0 helpful votes
Follow Cliff W.
Unfollow Cliff W.
Share Review
Report Review

Went to Franklin Kia in Tennessee to look at the Kia Soul. They were running a great promotion on them. When we pulled into the lot Jeff Peck came out and meet us. He was very friendly and outgoing with no pressure about buying a car. He did ask if we were looking for any certain car and that is when we told him we were wanting to look a some Kia Soul. He asked us a few questions as to what color we were looking for and what all did we wanted on the car. Then he went to working finding the car and color that would interest us. Jeff was able to deliver everything that we wanted on the car and he also introduced us to the owner David Edreich. David went out of his way to make sure we got the best deal for the car that we wanted.
If anyone is looking for a Kia I highly recommend Franklin Kia and Jeff Peck

Date of experience: July 15, 2017
Florida
1 review
0 helpful votes
Follow sherri s.
Unfollow sherri s.
Share Review
Report Review

My husband and I went to look at a used Tahoe on Saturday 7/8/2017 at Auto Nation Nissan in Pembroke Pines.
We had no appointment and didn't think much would happen that day.
To our very pleasant surprise, we were greeted by Wilfredo Cordero who was very friendly and professional. He phoned his Manager RJ Dwyer who spoke with me on the phone even though it was his day off! RJ Dwyer said I was in good hands and assured me that we would be taken good care of. We were treated like family and were offered the best deal without any pressure or hidden fees. We also received top dollar for our trade in. Prior to AutoNation, Auto Buy quoted us the lowest price ever, which we declined. We highly recommend purchasing a new or used vehicle from RJ Dwyer or Wilfredo Cordero. These men are very passionate about connecting with the customers and making us feel like we were the boss! We love our 2011 Tahoe and the price. We sincerely Thank-you both for a wonderful and quick transaction!
Best Regards,
Robert & Sherri Shields
Oh and Thank-you for my FULL tank of gas and shinny wax job!

Date of experience: July 11, 2017
Washington
1 review
0 helpful votes
Follow Caroline R.
Unfollow Caroline R.
Share Review
Report Review

Thomas gots it!
July 10, 2017

Thanks, Say and Ty, for helping me upgrade my ride and listening to my needs when it came to finding the right vehicle for me and my family. "Got Thomas" worked around my budget and was able to get me financed even though I have bad credit. Thank you.

Date of experience: July 9, 2017
Maryland
1 review
0 helpful votes
Follow Naville A.
Unfollow Naville A.
Share Review
Report Review

If it weren't for my very knowledgeable, attentive and very professional rep Damaris I wouldn't have made my purchase. Thank you Damaris for your time and A++++ customer service. I will be referring over my friends and family over to her.

Date of experience: June 29, 2017

From the business

Cars.com provides consumer information on purchasing new and used cars.


cars.com
Founded in 1998
Chicago, IL, United States