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Cars.com

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cars.com Reviews Summary

Cars.com is a website that provides information and tools for car buyers, including reviews, comparisons, and pricing data.

This summary is generated by AI, based on text from customer reviews

service
38
value
35
shipping
16
returns
16
quality
36

We monitor reviews for authenticity

New Jersey
5 reviews
12 helpful votes
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Minivan 2017 Pacifica offered at $ 18.999 - with so many discounts and requirements -nobody can or will meet requirements.
BS in every asked questions - stay away and - walk away. Buying new car in present time is a... gimmicks. SO many incentives but you can't apply incentives. My suggestion to all automakers - Ford GM Chrysler-Fiat, Toyota, Honda. Deal directly with public - not with dealers - you will sell more vehicle w/out dummy incentives and dummy dealers. I will never purchase new car again - period.
All dealers - get lost and gone with the wind.
Mark

Date of experience: June 29, 2017
Texas
1 review
1 helpful vote
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Nothing but scammers and sales people called for a car I had for sale. I did not get 1 single real lead from my posting even though my car was below costs than anyone else. This site promotes dealers over private sellers and publishes your phone number. If you are trying to sell your car privately, this is NOT the site to do it. Was extremely disappointed and had to remove my ad - I wish they would at least return my $$!

Date of experience: June 28, 2017
Oklahoma
1 review
0 helpful votes
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Awesome
June 25, 2017

Rey Pina was an amazing, fast, respectful sales professional!
Will defiantly send ppl his way and be back!

Date of experience: June 23, 2017
Rhode Island
1 review
0 helpful votes
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New rogue
June 16, 2017

Great customer service from Scotty and the staff at stateline nissan Love my Rogue I will suggest stateline nissan to all my friends and co-workers

Date of experience: June 15, 2017
Connecticut
1 review
2 helpful votes
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Every contact was a scammer, texts from out of state for a car 12 years old trying to get me to use paypal which doesn't cover auto. If the txt is from out of state, don't answer, they try to send you to gmail and they get a commission also try sending you to a vin verifyer like lookupvin.com where they get a commission. If they don't call just txt it is a scam. Wasting all of my time on this crap and not selling the car. Cars.com should do something about warning customers when they sigh up listing the scams and how they work, because they are aware of them

Date of experience: June 14, 2017
Illinois
1 review
1 helpful vote
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Terrible website
June 15, 2017

Trying to post an ad to sell my car. But the darn website is acting up. Does not understand my password every now and then. When it takes I am unable to see my ad. What a waste of time... I am moving on to Auto trader.

Date of experience: June 14, 2017
Japan
2 reviews
0 helpful votes
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Good service
June 4, 2017

I found my lovely car on this site and have used for nearly two months. The car is in good using and make me feel more different with which I have used before. I think this is a trustful site to buy what you want.

Date of experience: June 2, 2017
Maryland
1 review
0 helpful votes
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Mary was so incredibly helpful. Amazing customer service. She made my experience enjoyable. The work was done efficiently and the facility can't be beat. Highly recommend!

Date of experience: June 1, 2017
Arizona
1 review
1 helpful vote
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Best service ever
May 26, 2017

Everyone I talked with was super friendly and professional. I usually don't leave reviews like this but it was all so outstanding that I felt they deserved some praise. Highly recommended!

Date of experience: May 25, 2017
Oklahoma
1 review
0 helpful votes
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Working for a decently large company, and had to purchase some fleet vehicles. Searched through some various sites, and called some local dealerships. I got a better deal through cars.com. Highly suggest them for all of your car purchasing needs.

Date of experience: May 25, 2017
Nevada
1 review
21 helpful votes
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Stay away!
May 25, 2017

This company is a rip off! Do not trust what they say! What they offer and what they deliver are two totally different things! RUN AWAY!

Date of experience: May 24, 2017
New York
2 reviews
18 helpful votes
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Bad company
May 25, 2017

I Heard many bad things about this company from different sources. I will not recommend it to anyone.

Date of experience: May 24, 2017
California
2 reviews
0 helpful votes
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It is cool
May 26, 2017

I am a man who always online to check the cars, it is the good one for me to get some ideas of the cars, and i can get the e-mail when there is a new cars.

Date of experience: May 24, 2017
Florida
1 review
24 helpful votes
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I submitted a free ad to sell my car on cars.com, it went into review. Ten days went by and nothing changed so I sent an email. I received an email back asking me to call an 800 number. I called and was placed on hold for 25 minutes then a representative came on the line and asked to hold( another 30 minutes) then she proceeded to ask a lot of questions which I answered then she proceeded to tell me that she wants a copy of the title because I was flagged. I asked her why and she would not offer an explanation. So I asked to speak with a supervisor who basically told me that I dont have to use their free service if I dont want to. I asked him for an explanation and he would not offer one.

Date of experience: May 19, 2017
Pennsylvania
4 reviews
40 helpful votes
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Every couple of years we find ourselves looking up information on cars.com before we buy locally. It's very useful for finding certain makes/models that have a lot of recalls, or have a poor transmission that fails easily etc... Recently purchased a van for my business, seen first on cars.com

Date of experience: May 11, 2017
Nevada
2 reviews
24 helpful votes
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Like the service, will order more with time! Lots of different cars to choose from, full range of prices and conditions - I always buy my cars at cars.com

Date of experience: May 1, 2017
Georgia
1 review
5 helpful votes
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Just recently I purchased a used Kia at another dealership, in going through a lot of unsatisfactory matters, which has taught me a lesson. I have found another Kia Dealer that I purchased a part that I desperately needed an they installed it immediately. The dealers name" Kia of Bedford " Thank You Kia of Bedford. Doug Jedlicka

Date of experience: April 26, 2017
New Hampshire
1 review
6 helpful votes
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I just bought a 2001 Toyota Pruis, Jonah Auto dealership went above and beyond to help me get into this car Chris the owner is extremely nice and a honest man whom you can trust buying a car from, Chip the salesman was Awesume also! The whole process was great, There prices are an unbelievable bargin for a quality reliable car I would never go anywhere else. I am super happy!

Date of experience: April 24, 2017
Washington
1 review
9 helpful votes
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I had my vehicle posted on cars.com as a private seller for a week. Had a couple of scam responses, and was unable to upload photos even after emailing them for help. I chose not to pay $50 to sell my car, so that was probably part of the issue. Long story short, I got smart and put it on offerup, sold my car in less than 24hours.

Date of experience: April 22, 2017
Virginia
2 reviews
14 helpful votes
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On 4/19/17 I believe I was wrongly denied the purchase of a car (Vin # 1G6KD57Y66U*******, Stock # *******). On 4/17/17 I spoke with Denise Earl at this Dealership about this Vehicle & my interest in Purchasing this Vehicle. She was told I was not in Town (Visiting my Son & Family in Vancouver Wa)& would not be able to come to this dealership until Wednesday 4/19/17 & I had Cash to purchase said Vehicle. I live in Lake County & drove 2 1/2 hours to this Dealership & was greeted by a Salesman named Mario> He acknowledged he knew I was coming & had cash to purchase said Vehicle but some one was in the process of purchasing said Vehicle. 1. The Dealership knew I was coming on 4/19/17 2. Knew I had Cash to make Purchase said Vehicle. 3. Never asked for a Deposit or informed me I needed to put down a Deposit to hold Vehicle 4. I could negotiate the purchase of said Vehicle when I got there. 5. Never called to see if I was still interested in said Vehicle or if I was on my way to Purchase For these reasons I believe I was wrongly denied the opportunity to purchase said Vehicle

Date of experience: April 22, 2017

From the business

Cars.com provides consumer information on purchasing new and used cars.


cars.com
Founded in 1998
Chicago, IL, United States