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Cars.com

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cars.com Reviews Summary

Cars.com is a website that provides information and tools for car buyers, including reviews, comparisons, and pricing data.

This summary is generated by AI, based on text from customer reviews

service
38
value
35
shipping
16
returns
16
quality
36

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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I was in a bind with my old vehicle. Wesley Egerton at Winners Circle Nissan of Hampton was very helpful in getting me back on the road. He assessed my car needs and responded quickly and efficiently. I didn't feel rushed to make a decision. Wesley made the process easy by making sure everything was taken care of before I left. Thanks so much for the awesome service. I highly recommend.

Date of experience: July 10, 2021
Texas
1 review
2 helpful votes
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Bait and Switch?
July 10, 2021

Grapevine Ford. Made an appointment with Alphonso for 2pm Saturday to see a specific car. We arrived early by 20 minutes to find out the car I asked them to hold was JUST sold. Ok. Fine. But could Alphonso have called me and told me BEFORE I made the trip to Grapevine from East Dallas?
He had another car for me to look at… more miles more expensive and NOT the color I was looking for. Bait and switch? IDK. But we left after complaining to the sales manager, Blaine.
Nice enough… but still. Ask me first if I want to look at a different car BEFORE I make the drive!
Poor customer service for a hot July day!

Date of experience: July 10, 2021
Illinois
1 review
0 helpful votes
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Great Salesman!
July 6, 2021

Shout out to Colton Cresap at Rick Ridings Ford in Monticello, IL in the purchase of my 2013 Yukon XL. Colton is straight forward, easy to talk to, listens to your wants and needs, and gets the sale completed. They are a straight forward dealership without the games. Stop by and ask for Colton!

Date of experience: July 5, 2021
Texas
1 review
0 helpful votes
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Worst dealer
July 2, 2021

I lease a car about 25 days ago at John eagle Acura
I want to share my experience so you don't make the same mistake I made. This dealers is not an honest bussines they sell you things that you did not ask for, and when you try to remove those things that they put not the cars they refuse to do it. Don't buy cars from this dealer they don't care for customers they just want your money. They also act that they care for you writing a response to them review but is not real, they never work with you to resolve the problems. I don't recommend this dealer go somewhere else. Go to Acura Autonation those guys know how to treat customer with respect.

Date of experience: July 2, 2021
New York
1 review
0 helpful votes
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THE CAR HOUSE BUTLER NJ RIPPED ME OFF THEY WONT ANSWER THE BETTER BUSINESS BUREAU COMPLAINT I SIGNED AGAINST THEM. THE CAR HOUSE BUTLER NJ RIPPED ME OFF CAUTION TO PUBLIC

Date of experience: June 4, 2021
South Carolina
1 review
0 helpful votes
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Great service
June 4, 2021

I was very please with the service I got from Marvin very laid back and easy to work with. If you looking for a car go see Marvin.

Date of experience: June 3, 2021
Nevada
1 review
0 helpful votes
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A 1990 Toyota corolla for $3000? Come on son. Good luck getting any decent search results if you aren't buying brand new.

Date of experience: May 30, 2021
North Carolina
1 review
1 helpful vote
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The pricing to dealerships id a rip off;
The pricing that Cars allows advertised has hidden charges that consumers don't see until after they call or visit some franchise dealers; they unfairly give an advantage to new car dealerships while letting them advertise untrue pricing to consumers.

Date of experience: April 23, 2021
Virginia
1 review
0 helpful votes
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I was in the market for a van for my family and because of covid and everything going on i searched the web day in and day out until i came across cars.com where i found the vehicle that i wanted at a reasonable price.
Great site to car shop

Date of experience: April 9, 2021
New Jersey
1 review
0 helpful votes
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Bristol auto mall
March 28, 2021

Bristol auto mall they were very nice and professional and Phil was wonderful at helping me find a car in my price range with good mileage I live in Pleasantville and my Chevy spark made it him with no problem at all I would go back any time and buy a car from them again

Date of experience: March 27, 2021
Oklahoma
1 review
3 helpful votes
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I would NEVER recommend DeVoe Buick! They are the worst at customer service. They have an attitude of almighty. From lying sales people to arrogant owners. I leased a car from them and returning was a nightmare. Service staff was good though, always helpful. But the owners are terrible and very full of themselves. BEWARE! If I could have given negative TEN stars, I would have!

Date of experience: February 25, 2021
Illinois
1 review
0 helpful votes
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This past Saturday was my first experience with purchasing a Volkswagen product. Laura and her sales team were great. They were knowledgeable, helpful, honest and very professional. I am so happy with my new Atlas SE and with the friends I made at City Volkswagen of Chicago! Top notch service!

Date of experience: January 4, 2021
New York
1 review
2 helpful votes
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I have found multiple fraudulent ads on CARS.COM they don't bother to check to see
Private ads with low prices and no VIN, no CARFAX no contact information
Stay away from Cars.com go to Iseecars, or carfax or Autotrader, CarGurus... any place else that at least does some screening to help you be safe

Date of experience: December 26, 2020
Illinois
1 review
0 helpful votes
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Purchased brand new Chevrolet Equinox from Piehl Motors in Princeton Illinois! Chelsea was incredible! Did everything possible to help me surprise my wife with this brand new vehicle! Even supplied me with a big red bow, so I could surprise her with the vehicle! Just an over all wonderful experience!

Date of experience: December 17, 2020
New York
1 review
2 helpful votes
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Click bait scam company
November 18, 2020

They lie! Looking at a Honda and thier add pops up using every bit of click bait to capture my information. Whopping discounts, huge sale etc. Its all BS and a lie to steal your info.
Run away from this company!

Date of experience: November 18, 2020
Illinois
1 review
0 helpful votes
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Terrible listing site
November 13, 2020

Had to jump thru multiple hoops just to try to list my 1988 Humvee. Then they wanted my title to list it which I don't have. Took my money and now I have no account with them and no listing. Be careful trying to list with this company. I would use autotrader.com instead

Date of experience: November 13, 2020
New York
1 review
0 helpful votes
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Luxury automotive club
November 13, 2020

Went to luxury looking for a car and a sales man named Angel helped me out he was very helpful and Eric helped with the finance.
I recommend luxury automotive club And meet with Angel

Date of experience: November 12, 2020
Colorado
1 review
3 helpful votes
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Terrible
October 31, 2020

When you post photos of your vehicle the site does not maintain those photos. If you call customer service they say there working on a fix for the site wide problem. Two weeks and I give up. Your not even trying. Avoid this website.

Date of experience: October 30, 2020
New York
1 review
0 helpful votes
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Satisfied
September 17, 2020

We went to Johnson Dodge (New Jersey)and so happy and satisfied with the guys there especially Tom O'Hare, very generous man, he's out there to show us every little detail and so so patient, we stop by late to look at the Jeep we interesting on the cold night and he doesn't mind to explain our questions, loved Tom. Thank you Tom, appreciate all you did for us and I highly recommended this place to everyone, good deal and very good customer service

Date of experience: September 16, 2020
Germany
1 review
5 helpful votes
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Cars.com is despicable. I posted a legitimate review for a dealer on their website and they keep removing it because that dealer is a "paid member". Executive Auto in Winchester, VA sold me a used vehicle that had a rusted through subframe mount on both sides. The dealer knew about it, covered it up and provided me a with fake safety inspection certificate. I could have been killed if it gave out while I was driving on the highway.

I left a review about this on Cars.com and they remove it without notifying me. I then contacted them and provided them with the photos as well as the vin number to the car with the sales contract and safety inspection. In not so many words, they said there was nothing they could do... try posting it again.

I did exactly that, and it was removed within 48 hours. Executive Auto put that Saturn Vue back up for sale on their website. My review is simply trying to help other consumers and protect them in case they do not find out about the death trap that is being sold to them. By removing my review, Cars.com is an accessory to murder if someone gets killed. I have notified the dealer about this and I have notified Cars.com multiple times, but they continue to act in this sleazy manner.

NEVER trust reviews on this website! Look on multiple sites and use your best judgement. Cars.com needs to be shut down and investigated before someone gets hurt.

Date of experience: September 2, 2020

From the business

Cars.com provides consumer information on purchasing new and used cars.


cars.com
Founded in 1998
Chicago, IL, United States