Cars.comReviews 301

So, the problem with Cars.com is that the price you see is often nowhere near the price you'll pay. Dealerships show the MSRP and may add over $10,000 to that price after you contact them. Yes, $10,000. I found that to be a huge waste of time and not worth the effort. It would be very easy to change that and actually show the price you have to pay.

Got an offer for a vehicle over $12,000 less than it's actual value. What a waste of time. Not sure who is benefitting from this.

After setting up an ad with a couple of other (overpriced) sites, I decided to add Cars.com. I was very impressed with the price of FREE. When I finished adding the details and photos the ad looked great! It allowed easy edits (and there were many) and cost me nothing. Several prospective buyers were sent to me from cars.com--they were just as good as the buyers sent to me from Cargurus, ebay motors and Craigslist (Carvana was such a joke!). All of the features which concerned me (length of ad, number of photos, features listed, ad editing, ad price, popularity of the site, and site functionality) were available and of the same caliber as ANY of the paid sites. I'm not sure if there's a fee we have to pay if the vehicle sells (I canceled my ads after a couple weeks due to a change in business plans), but f there is it's a much better deal than the paid sites who charge up-front whether the vehicle sells or not. I will DEFINITELY recommend and continue to use Cars.com.

This review is for cars.com's instant offer business, where you can sell your car to them similar to Carvana, CarMax, Vroom and others. In selling my car I received eight separate quotes and the offer from cars.com was the highest by $1,121. When I brought my car to the local dealership as instructed by cars.com I was under the impression that the process would be similar to CarMax's and Carvana's, where they will pay you the offer price unless something doesn't check out during the final inspection, like the condition of car, extra miles, missing options, etc. Once this dealer affiliated with cars.com was done with the inspection their actual offer was well below the original offer. I balked and asked why the large difference? I told the appraiser that I had received much higher offers, including cars.com's original offer. He came back and bumped it up by $1,000 but still $1,925 below original offer. He proceeded to talk about the market and what he could get for the car, etc. All fine and I have no issues with the appraisal, but why tell me my car is worth $X and then two days later tell me it's $X minus $1,925? This is the problem with cars.com. It doesn't stack up to Carvana or CarMax. Those places will give you the quoted offer unless something is off. It appears as if cars.com gives you a high offer and when you get to the inspection they pull the rug under you. To me that is a complete waste of everyone's time and a disingenuous business model. Pay what you say you're going to pay. I will stick to Carvana and CarMax and avoid cars.com.

Business is advertising vehicles they don't have at low prices to get you to click on them so they can offer the same vehicle for 10-15k more. SCAM…

Cars.com has very poor customer service and generates very few good leads. We ran into several issues where deleted/sold vehicles would show back up for sale on their website out of the blue. We could not see them, remove them, or delete them from the backend where we have previously marked them sold. All requests to have them removed were ignored. This created confusion and made some customers angry. Hajreta Kadic in accounts receivable needs to be replaced with someone more competent and friendly. Julia Zayed as an account representative is worthless.

Bobbie keys at dream nissan was great. He help me fond the car I was looking for with no problem. He was very easy to work with. I give him a 5star

Searching and calling different dealers on this site I've found that the advertised prices are not the actual prices the cars are being sold for. The prices, once I call the dealerships, have gone up as high as $7000. I get some runaround about needing to qualify for rebates(100% disabled Vet, who can't drive anyway. First responder but not a nurse, certain tax bracket). I'm sure people with a qualifying tax bracket aren't searching cars.com for a car. So this has been my experience in SoCal on this site. I'm sure others will have their own experience.

They made me 6K offer to buy my car and then someone called me from Mercedes Benz of fayetsville and said they would offer me $2000 instead. Saying that the cars.com offer is just an estimate lol. From 6k to 2k!So it's a scam to market you to local dealers

The people who worked in this dealership are extremely unprofessional and rude. I don't have an appointment and tried to ask for help to change motor oil. It won't spend a technician couple of hours (maybe just 15 minutes) and I am willing to stay at the dealership for whatever time waiting. However, a black service advisor (don't know his name) just stormed next to me and screamed at me that "THERE IS NO SERVICE FOR NO APPOINTMENT" while pounded the service table angrily. He has no courtesy to customers and I don't recommend anyone to go to this dealership. Stay away from this ugly place.

Got an offer from site. Cars.com then sent an email confirming offer and pointed me to a dealer to turn car in and complete transaction. The dealer rep called confirmed time and date and location. When i got there dealer rep wanted keys and registration. They then proceeded with an offer which was much lower than initial offer. Attempted to hold me hostage by holding my keys and registration as they went back and forth with a manager.
Their comment when I asked about offer from Cars.com "they aren't buying the car". Avoid this con.

The "dealer" cars.com sent us to was 21st Century Auto Group and they were a very shady company. The sales person was not going to let us leave until we agreed to take his rediculous price. We got up to leave and the worm started calling us names! Seriously! The dealership gives off a vibe similar to the show "the sopranos" …. Trust me - steal clear of these scammers.

Dairon was great help! Monthly payments was a little over our budget but he tried his best to make us have a great experience and feel comfortable buying a car thanks hgreg for your wonderful 5 STARS!

This dealership went out of there way to help me with a problem I had with A vehicle I bought from them. If you want good service and are looking for a vehicle shop James Mitsubishi in Rome N.Y.

Overall fantastic, looking for professionalism shop here, as I walked in already felt like an important person.

These People Are CROOK'S. 8,000 truck ended up almost 12,000... 4,000 in tax's and fees to the Elderly, Disabled Who just lost everything in a hurricane... SHAME ON YOU! Mcgrath Fort Myers Volvo. The Brakes Failed and Myself and my Wife almost died. How can you people Sleep at night... God Will Punish the people who take advantage of the unfortunate.