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CarParts.com

2.2
carparts.com

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CarParts.com Reviews Summary

CarParts.com has a rating of 2.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 809th among Auto Parts sites.

service
450
value
425
shipping
456
returns
343
quality
380

We monitor reviews for authenticity

New York
1 review
1 helpful vote
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Poor discription
August 14, 2018

I ordered this bumper for my truck and nowhere in the product detail does it say it's for a dual rear wheel truck. It fit fine but the plast is shaped different so it leave a large gap under the tailgate. The "powder coat" is very thin.

Date of experience: August 13, 2018
Colorado
1 review
0 helpful votes
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Terrible product
August 13, 2018

Ordered on 14 July 2018, truck broke down last week, August 7th and seemes like a fuel issue. I replaced the fuel pump and got me going. Same happened today 12th August and i looked under the hood and found that this egr sensor had melted and melted 2 other hoses along with it. Several hundred dollars of f*@# up due to this part!

Date of experience: August 12, 2018
West Virginia
1 review
0 helpful votes
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Gabriel sjocks
August 12, 2018

Item arrived in 3 days super fast now I will have mechanic put them on for me great price I will be a repeat customer with service like this.

Date of experience: August 11, 2018
Texas
1 review
0 helpful votes
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Quick and easy
August 8, 2018

Costomer service is prompt and helpful. Parts are easy to find, priced reasonably, and almost effortless to place order. As long as you give the correct email the first time lol.

Date of experience: August 6, 2018
Florida
1 review
0 helpful votes
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They don't ship on weekends but they'll contact you on Sunday and ask for additional payment to escalate or expedite an order. My 2 day took 6...

Date of experience: August 6, 2018
Mississippi
1 review
1 helpful vote
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Slow shipping
August 6, 2018

I ordered 5 days ago and it hasn't even shipped yet! Next time I will order from local parts store and get it the next day!

Date of experience: August 6, 2018
Pennsylvania
1 review
0 helpful votes
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Great
August 7, 2018

Easy to order and good prices. I was clearly show what the part was and what vehicles it would be compatible for. Confident purchase experience.

Date of experience: August 6, 2018
New Jersey
2 reviews
0 helpful votes
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Auto Zone- O,, Reilly's- Advance - Napa - and many local auto parts houses all were twice or more than twice and yes I have to wait a few days but it's worth it to save over $ 100.

Date of experience: August 5, 2018
Michigan
1 review
0 helpful votes
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Do not use thesis company there call center in in the Philippines and they cannot connect you to anyone in the US.
They sent the wrong part and then a pain to get resolved.

Date of experience: August 3, 2018
Michigan
3 reviews
5 helpful votes
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Worked for me
August 3, 2018

On two orders my experience has been fine. They had the best price online and the customer service responded when I needed the address changed. Would do business with again and again and again.

Date of experience: August 2, 2018
Florida
2 reviews
1 helpful vote
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I ordered a drivers side power window switch panel for a 2012 jeep liberty. The price I purchased it for was very reasonable. When the part arrived I replaced the old one and it works like a champ. I will definitely use this website for all of my car part purchases going forward. The part arrived a day early as well.

Date of experience: August 2, 2018
California
1 review
0 helpful votes
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I spoke with benjaman on phone and ordered a crankshaft sensor. He was very professional and made me feel comfortable with my order. He even gave me a slight discount so I could use my debit gift card. I will definitely order parts from your company from now on.

Date of experience: July 31, 2018
California
1 review
0 helpful votes
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Bad customer Service. They don't honor the quotes that are given! Shipping and handleling fees are through the roof! Overall very bad experience!

Date of experience: July 30, 2018
Louisiana
1 review
0 helpful votes
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First time using carparts.com. Great price and fast reasonable shipping. Will use again in the near future.

Date of experience: July 30, 2018
Colorado
1 review
0 helpful votes
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PARTS EXCHANGE
July 31, 2018

KNOWLEDGEABLE, helpful, courteous - part ordered was incorrectly labeled by mfg (door window motor- panel has to come off - no window operation as a result and a big bother till right part is received) -They handled all matters- refunding, exchanging, etc in 1 phone call

Date of experience: July 30, 2018
Maryland
1 review
0 helpful votes
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The hyundai dealer quoted a new mirror price of around $500 and I ordered the same quality mirror for $90! The dealer also was tacking on an additional $300 for painting. I ordered paint from another place for $15. I replaced mirror in about 5 minutes. What a deal!

Date of experience: July 29, 2018
Kentucky
1 review
1 helpful vote
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Been waiting 5 days for my tracking info to show up so i called customer service and they tell me that in three more days they will ship my part and it will take another 5 days for shipping. I asked why is it taking so long to ship they tell me that the part is not in stock.if they dont have the part then why are they selling it to me in the first place. I could have bought it from someplace that had it and probably received it by now. Cant wait 2 weeks plus for my part

Date of experience: July 29, 2018
New Hampshire
1 review
0 helpful votes
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Great experience
July 30, 2018

This is the 2nd. Time I've done business with CarParts.com and am very pleased. I typed in what I needed and it came up with a great price and was at my home in less than a week. Even when the computer wasn't cooperating the phone service was excellent.

Date of experience: July 29, 2018
Texas
1 review
1 helpful vote
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Was not able to change shipping address. I put the address that I wanted shipped to, when I checked out it changed shipping address to my mailing address. Call to get it corrected said that could not changed shipping address it was just submitted. Not happy with services

Date of experience: July 28, 2018
Virginia
1 review
0 helpful votes
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Excellent service. Ordered the parts on Monday. Arrived on Thursday. New parts. Installed within minutes. Price was outstanding. LKQ and Pick-a-part were twice as expensive for used items. I will definitely use CarParts again and recommend them to others.

Date of experience: July 26, 2018

From the business

Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.


carparts.com
Chicago, IL, United States