CarParts.comReviews 1,213

I order a part on May 3,2020
Still haven't got it. Have tired to call many times.
Not happy with it

I ordered a bumper for my Ram 1500 on May 2nd - website said it was in stock, and delivery was estimated May 7th via FedEx. My AMEX was charged $334. Today is May 16th, and still no bumper. FedEx has no information, because they still have not received a package to ship. I've tried to reach someone at Carparts.com, but their online chat line is disabled, their 1-800 customer service phone line leaves you on hold forever and no one picks up (the worst wait time was 45 minutes, all while their hold message brags about their excellent service and reputation!), their Chicago-based fulfillment number gives you a recorded message telling you the department is closed and to call back during business hours, even when it IS business hours. I've sent 3 separate emails to their customer service email, and have received an automated response saying they'll reply in 48-72 hours, but no emails with any answers. I've disputed the charge with AMEX and turned it over to them to try and get a resolution. Horrible experience!

Ordered two parts the same day took two weeks to receive when I got them the yoke was the wrong size they gave me no option to choose a different size so didn't realize tell I tried to switch them then I received a front drive shaft which makes no sense seems how I ordered a rear yoke and a rear drive shaft now I have to waste my time trying to fix there problem I just want my money back take your parts and your service and get the $#*! out of my life

Where do i start. These guys have no clue!. You order a kit that has 4 parts in it. Right eazy. Not with these people. Wtf. They sell a kit but only ship 2 of the kit parts. Where did the other two picies go. Ok. Changed order. Same $#*!ing thing. Carparts held my money for 4 days. For parts they didnt have. But for some reason i called and asked. Some one frim Istanbul answers tge phone yeah we have the parts. 4 days later i get an email we dont have the parts. So i changed the ouder to a part i can paint. Some one from Pakistani answers. Yes we have the parts. Again 4 days later. Another email. Going on 8 days no parts and they still have 518 dollars of mine. I need it back to buy parts else where. They cant speak english. Or count how many parts our on there shelf. THANK YOU COME AGAIN

Ordered a fuel pump assembly from carparts.com on May 1st which showed a delivery date of 5/4. After charging our card, the date moved to 5/8. Then after not receiving on 5/8, we checked fedec tracking only to find delivery had moved to the 11th. On 5/10 we checked again and it states 5/13. Still haven't heard back from the email sent to their customers service line and still no part. Wouldn't recommend buying from here if your car is inoperable or you are in a hurry to fix.

I ordered mirrors for my van on May 4th and they were said they would arrive my Saturday May 9th, then on May 9th I received an email saying they would be delivered by the end of the day May 11th! It is May 11th and I just received an email that they will be delivered May 14th! The only problem I bought these mirrors for my 1-ton van because I live in Kansas and I am picking up a new RV on Thursday May 14th in Oklahoma and I have no RV mirrors to drive my trailer home. I won't be here on the 14th to receive my mirrors.

Parts priced low but cost me big bucks because of delays in shipping. Ordered Wed. Paid so they would be delivered 2 days later on Friday. After order was placed, confirmation email says delivery is an extra week. Tracking shows progress but now its a week later. Still not here. Meanwhile mechanic charging me $10 a day storage all this time on my towed car because parts aren't here. Here's a thought Carparts... quit taking money for fast shipping and also unload your FEDEX SHIPPER who by the way just drops it off at the Post Office to have them deliver it anyway on the last leg of the journey. Never using carparts.com again.