CarousellReviews 100

I purchased an iPhone 7 128GB RED from the Australian based user 'heyitsfaby'. Carousell had VERIFIED this user. Money was transferred directly into the bank account of the user, however the product has never been recieved. Not long after the money was transferred the account was been suspended. This was A SCAM.

I tried to get into contact with Carousell, sending them dozens of emails about this situation. Not only have Carousell, failed to reply, they continue to VERIFY users who are fraudulent, and create vicious scams.

My situation is not uncommon. This has happened to thousands of young online shoppers in the past year and it is unacceptable. Carousell need to have stricter guidelines and policies in place that protect consumers. At the moment it is a mere fact sheet about how to beware of dodgy dealers which fails to be both enforceable and effective.

AVOID carousell at all costs. Stick to ebay or amazon or other online shopping sites that have measures in place to protect customers.

I recently opened an account mainly for selling used stuffs on carousell. Carousell is a great app to let go of preloved items and even sell new stuffs. Unfortunately selling on carousell has been quite an uninteresting experience due to buyers who despite sellers mentioning no bargaining/fixed price, still try to ask for lower price. Things sold on carousell are already cheap! So cheap! Sellers cant even get profits from it. Plus buyers eventhough I have a few times asked them to rate me (a feature that would let you give seller a good - smiley / bad - sad emoji) they have all failed to do so. This doesnt help other people in the carousell community to learn which sellers/buyers are good/honest so that they can choose who to deal with (which is difficult to do when dealing online). If u want to sell on carousell, do know what kind of market place u are entering, most people buying there are cheap skates. For me its just a place to get rid of stuffs for more space rather than gaining profits if unless u are using it as a platform for an already established shop/online shop.

Site has no seller protection. So if a buyer wants to take you down either because a) they're being an $#*!, or b) wants to take you down for less business competition or rivals, they can easily do so by just spreading lies all over the website by spamming everyone and everywhere to tell that your product is fake, or all stuff you sell are defective and some other things, just because something is making them angry.

A few false reports is enough to get your account restricted.

I had heard this was a great platform to buy and sell preloved items. I went ahead and uploaded a roughly 8 items of clothing for sale all under $10. I received a couple of likes immediately which I thought promising. Then nothing. I just kept getting notifications to come back and upload some more things. Even when I browsed to see if I would be interested in buying anything, there were so many listing to look at but they were all $#*! i. E just ads from users to come check out there profile and do you want to swap etc. When I could find actual items for sale they were asking for ridiculous prices - $45 for a used t-shirt? Seriously? I left it for a couple months forgetting that I had even listed anything and just last week i got a notification and an email saying they were going to hide my listings because I had not been active for a long time. They said if I log in, it would reset and the listings would remain active. So I did, I logged in and liked a few items. Today (a week since that email) I received another email saying that all my items have been hidden due to inactivity. I give up - what a complete and utter waste of time!

Used to be great in the beginning. But it somehow filters sellers. So despite outstanding rating and great items and high activity. My account never ends up in any promotions that my account qualifies for. I contacted them and they just said that it was an arbitrary human managed selection. I. e. Top sellers sale may be full of people with barely any and bad reviews. Lately I noticed my items don't even get the views at all. Some for weeks. When before I would have hundreds of views within the first day. And after upgrade my account lost functionality and access to groups (from mobile and computer browser).
Customer service takes several days to reply. Once took a week. For each reply.
Unless they fix it, it is doomed :(( (

I think I reviewed this site about 9/10 months ago on the fact that the buyers, sellers and the owner's control of the site were terrible. The site is now completely out of control with regard to fake and counterfeit items and the owners no longer appear to care, they are overwhelmed I guess. They should've have clamped down on this from the outset. I accept that this subjective and my experience so now here's my update of the site from a technical perspective- it doesn't get any better.
I continually have 'unread' messages in my inbox, I have to repeatedly log on for no reason. I get continuous error and timed out messages performing simple tasks. It is infuriating having to wait for the upload of pictures operation on mobile. I could go on but you see my point. The whole site, regardless of your viewpoint either as a user or from an ethical (no fakes) pov is crap! $#*!ing wake up and work to create something of value and stop cluttering the internet.

If you're Singapore based this would be the perfect app. People local to Singapore get lots of followers and seem to do decently in selling and offloading their (used) items. If you're USA based or located in other Asian countries, you might have a much harder time selling. It might be months or even a year before you make your first sale. No commission though - so that's great. Not as many people know about Carousell (as proven by it's lack of presence on SiteJabber!), you won't get as many followers, and because there's no consumer protection (essentially, this is merely a site to facilitate buyers and sellers to deal amongst themselves - there's no return policy or buyer protection program), buyers are probably more weary of purchasing anything on this site. If you can do cash on delivery locally, it's probably a safer bet. Beware though - there are PLENTY of scammers on this site who will say they want to buy your goods, pretend to be in your locale, but end up being a scammer from distant foreign country. The telltale signs are if they ask for your bank account details, full name, home address, telephone number, and for some reason want to discuss matters with you off the Carousell chat system to skirt detection. Do not fall prey to these scammers. Carousell has suggested methods of trading goods - follow those.

I have much faith in this app, and hope it does wonders in the future. But until they up their game on customer service, include more categories (perhaps a wedding section heh?) and introduce buyer and seller protection, much like Tradesy perhaps, it's success will merely be limited to Singapore. Nice touch with the promotional features on Facebook and Instagram etc.