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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Was supposed to be front speed sensors, and it was rear speed sensors
Excellent customer service and great product. I would definitely go back to Carid in future
Dear Hiren,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our product and customer service. We look forward to welcoming you back soon!
Sincerely,
Consumer Relations
Smooth interface, reasonable prices, prompt shipping, and part fit perfectly! Dependable and broad selection of parts. I am looking forward to doing business with this company😊 Thank you for your professionalism and reliability!
Dear Shannon,
Thank you so much for taking the time to share your experience! We’re thrilled to hear everything went smoothly and that you're happy with both our selection and service. Looking forward to proudly supporting your future needs!
Sincerely,
Consumer Relations
I contacted Carid and told them the issue I was having with an item I ordered, and explained the issue. They sent me a replacement part
Dear Patrick,
Thank you for sharing your experience! We’re glad we could promptly provide the replacement part you needed and resolve the issue. We look forward to assisting you with any of your parts or accessories needs in the future.
Sincerely,
Consumer Relations
Needed a spare wheel / tire for new Kia Forte GT line. Matching wheel from dealer's $750 + 250 for tire, over $1000 installed and station high for the storage space in trunk. Got yours for about 15#? Of that, fits in the trunk perfectly and mounts perfectly. I told dealer what I got and cost!
Dear Mark,
Thank you so much for sharing your experience! It’s great to hear that the spare wheel option worked out perfectly for your Kia Forte and saved you a significant amount compared to the dealer. We’re delighted to offer solutions that make both sense and cents!
Sincerely,
Consumer Relations
Ordered a muffler and it came in quick and even with a quicker delivery option. Good job
Dear Luis,
Thank you so much for the generous shoutout! Seeing that you’re pleased with both the quick delivery and parts really makes our day. We’re here anytime you need us for future upgrades or service.
Sincerely,
Consumer Relations
Instructions were easy to follow. I love the quality of my purchase! Will definitely buying from here again.
Dear Yesenia,
Thank you for sharing your positive experience! We’re thrilled to hear the instructions were clear and that you’re happy with the quality. It means a lot to us, and we look forward to serving you again soon.
Sincerely,
Consumer Relations
The sales representative was so patient, knowledgeable and through with making sure we ordered the right parts. When we got our order, we had everything needed to do the repair right!
Dear Fernando,
Thank you for taking the time to share your experience. We’re thrilled to hear our team made sure you had exactly what you needed for the repair, and your kind words truly mean a lot to us. Your satisfaction inspires us to keep delivering exceptional, all-around care!
Sincerely,
Consumer Relations
Very professional, well maintained site and easy experience whether on the phone or on the site.
Dear Jason,
Thank you for highlighting your positive experience—our team works hard to make every interaction smooth and professional, whether on-site or over the phone. It's truly rewarding to hear that commitment highlighted. We look forward to serving you again soon!
Sincerely,
Consumer Relations
Easy simple I don't have anything else to say I am done for now thank you
Dear Michael,
Thank you so much! We're delighted to hear that you found the shopping experience easy and simple. We appreciate your support and look forward to assisting you again whenever you're ready.
Sincerely,
Consumer Relations
It was a pretty good experience, Phlepe I'm sure I misspelled his name was a great help in getting me the right set for my car and pricing. They were way more expensive than the last time I did brakes, but this car is a specialty car so I guess it makes sense. Got here on time and so far so good, they work fine although a day or two after getting them installed, I hit the freeway and had a vibration at speed that I have never felt before. It seemed to go away fairly quickly but it was strange. On the way home down the freeway it seemed to be fine. So I don't know but I did stop by and talk with the tech that did the brake install and he rechecked the torque on all the wheels and it was fine so don't know what to think about that but they look killer and are working fine so far. I even took a few pics of the process.
Dear Kevin,
Thank you for sharing such detailed feedback and for trusting us with your specialty car needs. It's great to hear that the brakes are looking and performing well, and we truly appreciate you taking the time to stop by for a recheck—that extra care is exactly the experience we strive to deliver. Please don’t hesitate to reach out if you have any more questions or concerns down the road.
Sincerely,
Consumer Relations
I made an error in model of vehicle necessitating a change which has been problematic
Dear Karen,
Thank you for your purchase. We understand how tricky vehicle models can be and appreciate your patience during the exchange process. Please feel free to reach out if you need any further assistance—we’re here to help!
Sincerely,
Consumer Relations
Dear Rita,
Thank you for your kind words! We're thrilled to hear that the site was easy to use and helped you find what you needed quickly. Your positive experience means a lot, and we appreciate your support!
Sincerely,
Consumer Relations
Got my readylift kit in a very timely manner just waiting for the rest of my order to ship
Dear Scott,
We're glad to hear your Readylift kit arrived so quickly! We're working hard to get the rest of your order to you as soon as possible. Thanks for your patience and support!
Sincerely,
Consumer Relations
Dear Dan,
Thank you so much! We’re thrilled to hear you’re happy with the resonator and appreciate your trust; we look forward to serving you again soon.
Sincerely,
Consumer Relations
Works good on my car and helps protect the electrical wiring under my car.
Dear Darrin
Thank you for the great feedback! We’re really glad to hear the part is working well and providing protection for your car's electrical wiring. Your support means a lot, and we look forward to helping you with any future needs!
Sincerely,
Consumer Relations
So. I live in Idaho now... and during the winter I had to get snow tires with my original Mazda rims... I got these black ones from CARID... I hope they work out!
Dear Larry,
Thank you for choosing our rims amid your Idaho winter challenges! We're thrilled you like the look and hope they hold up wonderfully until spring—and beyond. Don’t hesitate to reach out if you need anything else.
Sincerely,
Consumer Relations
Dear Alma,
Thank you! We're thrilled to hear the product fit your Tahoe perfectly and arrived on time. We appreciate your feedback and look forward to supporting you with anything you need in the future.
Sincerely,
Consumer Relations
Not exact fit to fender but made it work. Maybe you could get car descriptions to the tee. Like limited venza and not just venza. Thank you tho.
Dear Carlos,
Thanks so much for your honest feedback and persistence in making the part work. We truly appreciate you sharing how we can improve fitting details and will take that to heart moving forward. Your kindness and patience mean a lot to us!
Sincerely,
Consumer Relations
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Dear Marisol,
Thank you so much for your enthusiastic review! We truly appreciate your support and are delighted to know you had a great experience with us. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lester,
We understand your frustration regarding the incorrect parts received. However, according to the order details, you ordered rear speed sensors, not front.
If you need to return the items, please check your email for return details. We're here to assist you with any further questions or concerns.
Sincerely,
Consumer Relations