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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Easy to work with; delivered quickly; product was as advertised and easy to install. I'll be back.
The Fed-Ex delivery was great. I just wish it would have not taken so long to get my order.
Dear Nicki,
Thank you for your kind words about the Fed-Ex delivery experience. We appreciate your patience with the shipping time and are committed to improving turnaround so your orders arrive faster in the future. Your feedback truly helps us deliver better service every day.
Sincerely,
Consumer Relations
Ordered a wheel about 5 days ago, it came very quickly. Very happy, this was the second time I ordered so it was good.
Dear Yekaterina,
Thank you so much for sharing your experience and for being a returning customer. We're delighted to hear your order arrived quickly and met your expectations. Looking forward to assisting you with any future needs!
Sincerely,
Consumer Relations
It was the right product I needed, can't ask for much more.'lol definitely tell my friends if your looking for parts try Carid.
Dear Gavin,
Thank you so much for your kind words and recommendation! We're delighted to have provided exactly what you needed and truly appreciate you spreading the word. Looking forward to serving you again anytime!
Sincerely,
Consumer Relations
No hassle whatsoever, got my part in 3 days. No problems with product either.
Dear Malcolm,
Thank you so much for sharing your positive experience! We're delighted to hear the fast delivery and quality of your part met your expectations so seamlessly. Your feedback is truly appreciated and motivates us to maintain this level of service.
Sincerely,
Consumer Relations
No complaints here. Loved the rims, second pair of rims I've gotten from this website
Dear Luis,
We're thrilled to hear you're so happy with your rims, especially returning for a second pair. Thank you for choosing us again and sharing your positive experience!
Sincerely,
Consumer Relations
I order the part ' this company seems reasonable price from othere stores and when it was delivered in 3 days it was broken from the shipping company in shipping box was broke too I called customer service which was so helpful to help me in what ever I wonted to do replace or money back I took pics of the box and items broke and showed them the pics thru email and Thay replaced the items was delivered so fast like 3 days I already had a replacement 10 out of 10 100%Very happy and will buy parts again
Dear Heather,
Thank you for your fantastic feedback! I’m so glad our team could quickly resolve the issue and get the replacement to you without delay—your satisfaction means everything to us. We truly look forward to helping you with your future orders!
Sincerely,
Consumer Relations
Easy to order and easy to install. I had to look up a YouTube video and with the help my Dad's tools I was able to replace it.
Dear Melissa,
Thank you for sharing your positive experience with the rear wiper arm! It's great to hear that the ordering process was smooth and that you found the supplier tools manageable with a little help from your Dad and a video guide—every successful installation moment is an accomplishment. We appreciate your feedback and look forward to assisting you again in the future.
Sincerely,
Consumer Relations
Today, 5/5/2025, I have still have not received my order. I am very disappointed.
Dear Laura,
We understand your disappointment regarding your order. However, according to our records, the item was delivered on 5/01. Please check your email for the proof of delivery from the carrier. If you have any further concerns, feel free to reach out to us for assistance.
Sincerely,
Consumer Relations
Excellent quality and super fast delivery! Great company to do business with.
Dear Bill,
Thank you so much! It’s wonderful to hear the quality and fast delivery met your expectations—making sure you get great service every time is our top priority. Wishing you smooth rides ahead, and we look forward to supporting your future needs!
Sincerely,
Consumer Relations
I had a bent rim and this was the perfect replacement. I got the polished one but I am super pleassowith my purchase.
Dear Joseph,
Thank you for sharing your positive experience with the polished rim replacement for your 2011 Chevy Avalanche. We're truly grateful for your trust and delighted that the part is a perfect fit, and we'll continue working hard to support vehicles powerfully and reliably.
Sincerely,
Consumer Relations
Part was identical to oem,, shipped fast,, looks great price was very good,, shocked at how well it matches
Dear Dan,
Thank you so much for sharing your experience! We're thrilled to hear the part arrived quickly and matches perfectly—it’s exactly what we aim for. Your kind words really brighten our day, and we appreciate your support!
Sincerely,
Consumer Relations
As always they just keep making a superb product. The fit was perfect and easy install.
Dear Steve,
Thank you! We're thrilled to hear the fit was perfect and the installation was a breeze. It means a lot that you appreciate the quality—we’re always here to help keep your ride running smoothly.
Sincerely,
Consumer Relations
Dear Shane
Thank you! I'm glad to hear the seat covers fit perfectly and that you’re happy with how they look and feel. Your satisfaction really makes ours.
Sincerely,
Consumer Relations
Part arrived as described. Shipping was a bit pricey, but it was prompt. Thanks!
Dear Rebecca,
Thanks for sharing your experience! We're glad your part arrived exactly as expected and swiftly. We appreciate your honesty about the shipping; your feedback helps us improve.
Sincerely,
Consumer Relations
Fast and rapid delivery of my purchase with no damage to any of my new rims.
Dear George,
Thank you for taking the time to share your experience. We're delighted to hear your new rims arrived quickly and in perfect condition. If you ever need anything else, we're here and ready to help.
Sincerely,
Consumer Relations
I need to return it. Not fit for my vechile. Idk why cedit sugget ne this fuel punp when i add my vechile
Dear Nitesh,
We're sorry to hear that the fuel pump you ordered does not fit your vehicle. Our team works hard to ensure accurate fitment, but this part is OE-restricted and specifically replaces a certain part number, which may have caused the issue. We have initiated the return process for you, and once we receive the parts back, your refund will be processed. Please check your email for further details. Thank you for your understanding, and we apologize for any inconvenience caused.
Sincerely,
Consumer Relations
Thank you for the prompt delivery this will be a great asset to my vehicle
Dear Mike,
Thank you for your kind words and for trusting us with your purchase. We're thrilled the item arrived promptly and will be a great asset to your vehicle. Your satisfaction means a lot, and we're here whenever you need us!
Sincerely,
Consumer Relations
Dear Gina,
Thank you for sharing that your shopping experience was easy and stress-free. We love hearing when lenders locate just what they need without any hassle. Your trust means a lot to us—looking forward to helping with your Pathfinder or anything else in the future.
Sincerely,
Consumer Relations
Very fast and reliable definitely gonna order more stuff from u guys
Dear Johnny,
Thank you so much for your kind words! We're thrilled to hear you had a fast and reliable experience, and we can’t wait to help with your next order. Please feel free to reach out anytime—you’re in great hands.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John,
Thank you so much for sharing your experience! We’re thrilled the product stood out and the process was smooth—it’s always a pleasure to serve customers like you. Looking forward to welcoming you back soon!
Sincerely,
Consumer Relations