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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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The shipping was good and timely. It was well packed and came with all parts. I still haven't put it on my truck.
Easy process since I already knew what I needed. 2nd time buying tires from carid.
Dear Feliciano,
Thank you for trusting us again and sharing how smooth your experience was. We're grateful to have you as a valued return customer and look forward to helping with your next purchase!
Sincerely,
Consumer Relations
I had a good experience in ordering and receiving my order I don't have the wheels on the truck yet.
Dear John,
Thanks so much for sharing your experience! We're thrilled the ordering process went smoothly for you, and we can’t wait to hear how those wheels look once they’re mounted on your truck. If you need anything else along the way, we're here to help!
Sincerely,
Consumer Relations
Great dealing with carid I will buy again thanks very much they have everything
Dear Steve,
Thank you so much for your kind words and for choosing us for your needs—it truly means a lot! We’re thrilled to hear you had a great experience and look forward to helping you again in the future. Thanks again!
Sincerely,
Consumer Relations
Product came in. Excellent shape, easy install. Only took about a half an hour.
Dear Bob,
Thank you for sharing your experience with the side view mirror. I'm glad to hear everything arrived in perfect condition and that installation was a smooth and quick process. We appreciate your feedback and look forward to serving you again!
Sincerely,
Consumer Relations
The service was perfect from start to finish. As i continue to learn more about CARID there will be more to assess as further purchases are made.
Dear Tony,
Thank you so much for the kind words! It means a lot to hear that your taillight replacement experience was smooth, and we’re excited to support you with any future needs as you explore more of what we offer. Drive safe and we’re here whenever you need us!
Sincerely,
Consumer Relations
Thanks for your wonderful personal customer service. When I called before I placed my order. Very helpful
Dear Antoine,
Thank you so much for your kind words! It’s a pleasure to assist you personally, and we're glad your experience was smooth and helpful. We truly appreciate your support and look forward to helping with anything you need in the future!
Sincerely,
Consumer Relations
Part arrived quickly. Packaged great, part came un damaged.
Dear Lauren,
Thank you so much! We’re thrilled to hear your part arrived quickly and perfectly packaged. Your satisfaction means the world to us, and we’re always here to make your experience even smoother in the future!
Sincerely,
Consumer Relations
The transaction was fine, but shipping was a little expensive (50% of the cost of the item). The box used was enormous and way over kill. Still, it was cheaper than ordering it through the dealer. Consider me a satisfied customer.
Dear Juan,
Thank you for your thoughtful feedback and for choosing us for your Jeep air box: we're glad you're satisfied overall. We hear your concerns about shipping costs and packaging size, and we'll take its impact into consideration as we work to greater streamline our delivery process without compromising protection. Your input truly helps us improve.
Sincerely,
Consumer Relations
Very simple and speedy service... awesome experience
Dear Kalani,
Thank you so much for taking the time to share your experience! We’re delighted our service was simple and speedy and that your experience was awesome. Your support means a lot to us, and we look forward to assisting you again soon.
Sincerely,
Consumer Relations
Dear Paul,
Thank you so much for your kind words! We're thrilled to hear the team took the time to truly listen and assist you—customer care is our top priority, and we look forward to helping you again anytime.
Sincerely,
Consumer Relations
It was great, customer service was excellent and ordering was very easy
Dear Jeremy,
Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that our team made ordering easy and that you were pleased with our service. Your trust means a lot to us, and we look forward to continuing to help with your parts and accessories needs.
Sincerely,
Consumer Relations
Shipping was very fast, and the handle covers fit perfectly on my car.
Dear Kenna,
Thank you! We're thrilled to hear the handle covers fit perfectly and that your order arrived quickly. Your satisfaction means a lot to us!
Sincerely,
Consumer Relations
Delivery was on time, and as professional as can be from a delivery stand point
Dear DJ,
Thank you for sharing your positive delivery experience. We take pride in ensuring timely and professional service and look forward to continuing to support your needs. Your feedback truly motivates our team.
Sincerely,
Consumer Relations
I've ordered pillars before for another vehicle and they fitted perfectly. The ones I received for my Escalade fits perfectly, what can I say. Thank you.
Dear Carl,
We're thrilled to hear the pillars fit your Escalade perfectly again! Thank you for trusting us with your vehicles—whenever you need parts or accessories, we're here to make sure everything reports just right.
Sincerely,
Consumer Relations
Item was received in a timely manner and item was as described.
Dear Michael,
Thank you for your kind words and for recognizing the quality and timely delivery of your order. We're truly grateful for your trust and are here to support you whenever you need us.
Sincerely,
Consumer Relations
They just like the ones am taking off thanks and it fit my car just right
Dear Cynthia,
Thank you so much! We’re thrilled to hear the parts fit your car perfectly and appreciate you taking the time to share your kind words. We look forward to helping you again whenever you need!
Sincerely,
Consumer Relations
Dear Gary,
Thank you for your continued trust and kind words. We're thrilled to hear the brake pads met your expectations and delivered fast – that's exactly what we aim for! Looking forward to serving you again soon.
Sincerely,
Consumer Relations
I've ordered parts from this business prior. They have all me GM parts I need and always ship quickly. I'll be using them for all my project Camaro.
Dear John,
Thank you so much for your loyal support! We’re thrilled to be your go-to source and look forward to helping with every step of your project Camaro. Your trust means everything to us.
Sincerely,
Consumer Relations
The wrong pads were shipped and I have returned them to get credit or replacement pads. So far I have not heard back. Not good
Dear Ali,
We sincerely apologize for the inconvenience you've experienced with the wrong brake pads being shipped. According to your return request, you indicated that you ordered the incorrect pads. The item is expected to arrive back at our warehouse on 5/7, and a refund will be issued upon receipt of the part. We appreciate your patience in this matter and are here to assist you further. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear James,
Thank you for your feedback and for sharing your shipping experience—it’s great to hear everything arrived safely and quickly. We appreciate your suggestion about using drawings in the instructions and will definitely explore ways to make those clearer for everyone. Please don’t hesitate to reach out if you need any assistance when installing the parts!
Sincerely,
Consumer Relations