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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Top tier Service and fair pricing. Website was easy to use. Quality parts.
Dear Don,
Thank you for your thoughtful feedback and kind words about our service and website usability. It's wonderful to know the parts met your expectations, and we look forward to serving you again with the same dedication to quality and speed!
Sincerely,
Consumer Relations
The mirror I previously purchased did not function correctly. I called CARiD and was placed on hold for over and hour. Once a representative got on the line, the issues was solved quickly.
Dear David,
Thank you for your patience and for sharing your honest experience with us. We’re glad we could resolve the issue and get your mirror working properly. Your feedback helps us improve—we appreciate you trusting us to make things right!
Sincerely,
Consumer Relations
Good price and fast and excellent delivery. Excellent customer service.
Dear Yoice,
Thank you so much for your kind words! We're thrilled to hear our prices, delivery, and customer service exceeded your expectations, and we look forward to helping you again with anything you need in the future. Your feedback motivates us to keep improving every day.
Sincerely,
Consumer Relations
Dear Scott,
Thank you so much for your kind words! We're happy to hear you had a good experience, and we look forward to helping you again soon. Have a fantastic day!
Sincerely,
Consumer Relations
Experience was great quality looks great haven't put it on but when I do I expect it will look great
Dear Aleandro,
Thank you so much for your kind words! We're thrilled to hear you’re pleased with the quality and look, and we’re confident the fit will exceed your expectations once installed. Please don’t hesitate to reach out if there’s anything else we can assist you with!
Sincerely,
Consumer Relations
Love my new slotted drilled rotors for my 958 supplied by CARID, everything was very easy from finding the product, ordering it, and installing.
Dear Tommy,
I'm glad to hear the slotted drilled rotors for your 2013 Porsche Cayenne fit perfectly and that both ordering and installation were a smooth experience. Thank you for sharing your update and trusting us on this upgrade!
Sincerely,
Consumer Relations
The part was exactly what was ordered, fit and finish was great, ordering was a snap!
Dear Darrel,
Thank you for sharing your positive experience! It’s great to hear the part fit perfectly and the ordering process was smooth—your feedback motivates us to keep improving every step of the way. If you ever need anything else, we're here to help!
Sincerely,
Consumer Relations
On Friday May 2 I was receiving a phone call which ended up being ignored so instead received email to call about delivery Monday 5.
Tuesday 6 I start the day with something on the porch, surprise it's my delivery a rear bumper for Mercury Sable 1993...
Hi Ian, thank you for sharing your experience! We always aim to keep good communication going, and we’ll work on making sure our calls and emails line up more smoothly in the future. If you need any help with that bumper or anything else, just let us know!
Sincerely,
Consumer Relations
The headlights were as described. Easy install and are working perfectly!
Dear Customer,
Thank you for your great feedback! We're thrilled to hear the headlights not only look good but were also easy to install and are performing well— your satisfaction means everything to us! If you ever need anything else or have questions, we’re here to help.
Sincerely,
Consumer Relations
Was as described, fast shipper, will use again. Did not have any issues
Dear Judson,
Thank you for highlighting the quick shipping and smooth experience. Building reliable service like this means a lot to us, and we look forward to providing seamless support on your next order. Your feedback truly motivates us to keep getting things right.
Sincerely,
Consumer Relations
Easy purchase. Good price. Had limited availability but still had in stock unlike other sites.
Dear CJ,
Thank you for your kind feedback! We're thrilled to hear you found the purchase easy and cash-friendly, and we're committed to keeping a variety of items in stock so customers like you can rely on us when others run out. Please let us know anytime how we can make your next experience even better.
Sincerely,
Consumer Relations
I tried ordering off of amazon and they wouldnt ship this part to me at all, i found carid online and i saw this part it was at my house in 4 days thank yall so much no more waitin months at a time for my car now!
Dear Kolton,
We're thrilled to hear we could get your part to you quickly and help keep your car running smoothly. Thank you for your kind words—it's customers like you who inspire us to keep providing reliable service. We're here anytime you need us!
Sincerely,
Consumer Relations
Easy shopping experience the, right stuff all the time. Best price and selection
Dear Shon,
Thank you for sharing your experience! We’re thrilled to hear the shopping process was seamless and the prices and selection met your expectations. Your trust means a lot to us and we look forward to supporting your future needs.
Sincerely,
Consumer Relations
Bought new rims & tires to upgrade the look of my '23 Toyota Venza Hybrid. From start to finish the process with CARiD was amazing. From their advisors helping me pick out the right tires for the new rims to rapid fast delivery, everything was great! I could not be more satisfied.
Dear Damir,
Thank you so much for sharing your exceptional experience! We're thrilled that the team could assist you in finding the perfect rims and tires to upgrade your Toyota Venza Hybrid and that you’re satisfied with the speedy delivery. We look forward to continuing to serve your upgrades and accessories needs in the future.
Sincerely,
Consumer Relations
Very good good customer service good products good everything
Dear Fabian,
Thank you for your kind words! We're thrilled to hear our products and service met your expectations, and we look forward to supporting you with any future needs. Your satisfaction means a lot to us.
Sincerely,
Consumer Relations
I need to return it, my son in law ordered the right one. I talked to them they said they would let me return it.
Dear Patsy,
Thank you for sharing your experience. We’re glad we could help with the return, and we’re here anytime you need assistance finding the right parts in the future. Your trust means a lot to us!
Sincerely,
Consumer Relations
Order a front and rear catalytic converter and it arrive on time install in my car boom my car runs again
Dear George,
Thank you so much! We’re thrilled to hear your car is running smoothly after the installation. Your satisfaction means a lot to us, and we're always here if you need anything else down the road.
Sincerely,
Consumer Relations
I received my beautiful 18 "spider red/black RTX rims. I am very pleased how they came securely protected. Not a scratch. I have nt received my black luggage installation package which was ordered along with the rims yet. According to FedEx tracking the kit should arrive on tomorrow. I am really pleased with the rims
Thanks
Anita Hammond LA
Dear Anita,
Thank you so much for sharing your enthusiasm about your RTX rims—your satisfaction means a lot to us. We appreciate your patience regarding the black luggage installation package, and we're confident it will arrive shortly as scheduled. Please don’t hesitate to reach out if there’s anything else we can assist with.
Sincerely,
Consumer Relations
The seat covers fit great and were easy to put on. The color match to the rest of the car works well. Thank you for a great product.
Dear Doug,
We’re thrilled to hear the seat covers fit perfectly and look great in your car. Thank you for choosing us, and we look forward to helping with any future upgrades or accessories you may need!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kevin,
Thank you for your kind words and repeat business! We're glad the ordering process was quick and easy for you, and we look forward to helping you again soon.
Sincerely,
Consumer Relations