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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Gave my VIN with make model and year and got wrong part. Customer service said they would process return and no longer have fuel pump assembly I need
I've never had a bad experience from CARiD, however I am often reluctant to purchase because unlike many competitors they do not offer free shipping which often increases the cost of the product well above many competitors. The reason I paid the shipping this time rather than choose one of those cheaper competitors was I had a shipping mishap from a competitor and was in need of the coilovers in a timely manner, and instead of reordering with that same competitor hoping the second shipment would go better I chose to pay the shipping here because I've never had any issues with shipping with CARiD.
Dear Spike,
Thank you for your thoughtful feedback and loyalty despite the shipping costs. We truly appreciate your trust in us to deliver promptly when it matters most and are continually exploring ways to improve valve our service. Looking forward to providing you hassle-free experiences in future purchases!
Sincerely,
Consumer Relations
Dear Mark,
Thank you so much for your enthusiastic feedback! We're thrilled to hear your order process was smooth and delivery fast. Your support means a lot, and we're here whenever you need us again.
Sincerely,
Consumer Relations
Perfect fit for my 2006 prius brake light assembly. This was the only site that had this style.
Dear John,
Thank you for sharing your positive experience! We're thrilled the brake light assembly was a perfect fit for your Prius and appreciate you choosing us. Please don’t hesitate to reach out for any future needs—we’re here to help keep your vehicle running smoothly.
Sincerely,
Consumer Relations
Driver was very nice and the delivery was quick. Said they would be at my house between 6 am and 10 am... 6:45 am the truck was outside my house.
Dear Jason,
Thank you for sharing your great experience! We're thrilled knowing our timely delivery and friendly driver made a difference – we look forward to ensuring every future visit is just as smooth and convenient for you.
Sincerely,
Consumer Relations
Great selection of running boards. Prompt shipping and delivery.
Dear Rhonda,
Thank you so much for your kind words and for recognizing our selection and shipping speed. It means a lot to us that their importance stood out, and we’re grateful you trusted us to meet your needs. We're here anytime you need the right fit and feel sharp on delivery!
Sincerely,
Consumer Relations
Easy to find the wheel needed and very good tech support to confirm it was a match for my car
Dear Greg,
Thank you for praising the technical support and successful purchase. We’re committed to helping you find exactly what you need and always appreciating when feedback highlights that. Please reach out anytime you're ready for the next part or question!
Sincerely,
Consumer Relations
It said it was a gray panel but I got a black primer panel not really sure why that is
Dear Kyle,
Thank you for taking the time to share your experience. We apologize for the mix-up with the panel color and appreciate you bringing it to our attention—please reach out and we’d be happy to resolve this for you promptly.
Sincerely,
Consumer Relations
Needed it fast and got it sooner than expected, needed my truck for work and around my house for every day chores, so the service i received was highly appreciated
Dear Kent,
Thank you for sharing your experience and letting us know we could help you get what you needed quickly. We truly appreciate your kind words and look forward to supporting your vehicle needs in the future.
Sincerely,
Consumer Relations
Everything was good and legit. The order, the confirmation, the delivery.
Dear Truan,
Thank you for sharing your positive experience — we're delighted everything went smoothly from the order to delivery. We look forward to providing continued reliable service and support whenever you need it next. Please don’t hesitate to reach out for any future needs.
Sincerely,
Consumer Relations
Dear Gary,
Thank you for your positive feedback. We're glad to hear your order arrived promptly and met your expectations. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Dear Chad,
Thanks for sharing your experience! We're thrilled to know you loved the product and found ordering easy—we’re always here to make things simple and useful for you. Looking forward to helping you again anytime!
Sincerely,
Consumer Relations
Dear Emil,
We are sorry to hear about the missing pieces and want to help resolve this for you. Please check your email for further details and provide the requested information. We will do our best to assist you in completing your installation promptly.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Quick and easy I would use them again! That also checked to make sure I received the project which I do appreciate!
Dear James,
Thank you for your kind words and for taking the time to share your experience. I'm glad we could make the process quick and easy while ensuring you received everything you needed. We look forward to helping you again in the future!
Sincerely,
Consumer Relations
Speaking as a Canadian customer, I love Carid. Everytime I purchase something from them, I save a tone of money especially compared to the ripoff prices we pay in Canada.
Dear David, thank you for sharing your experience and kind words — it means a lot that our savings brought value serving your needs across borders. We truly appreciate your trust and will keep working hard to provide even better deals in the future.
Sincerely,
Consumer Relations
Good quality product at budget price. Delivery time took a couple of days. Overall satisfied.
Dear Nar,
Thank you for your support and positive feedback. We're glad the rotors met your expectations and appreciate your patience with the delivery time. We look forward to assisting you with any future needs.
Sincerely,
Consumer Relations
Whether parts for my 1998 Nissan Pathfinder or my 2006 Toyota Corolla, and now my 2013 GMC Terrain, Car ID always has what I'm looking for and at an affordable price. The website is very easy to navigate and even advises you if a certain part is NOT correct for your vehicle and directs you to the correct one. Thank you.
Dear Richard,
Thank you so much for sharing your positive experience. We're thrilled to hear that our precision and ease of use make finding parts for all your vehicles simple and affordable. Please don’t hesitate to reach out whenever you need assistance—your satisfaction is our top priority!
Sincerely,
Consumer Relations
I like that Carid has accessories that aren't always found at other outlets of its type. To no fault of CarID this particular brand is somewhat costly for what it is. I've paid less or about the same for carbon fiber or heavier metal frames from BMW. The frame is nicely done and looks great but a bit overpriced. For some reason it took over two weeks to receive my purchase. Not sure if the company had to make the item then send it to CarID to send to the customer? Either way it was longer than expected but a great product. I would order from this website again.
Dear Michael, thanks so much for your thoughtful feedback and choosing us for your QX80 frame—we truly appreciate it! We're sorry the shipping took longer than expected and appreciate your patience; we’re continually working to improve delivery times and keep our prices competitive while offering unique products you can’t find everywhere. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
The rear spoiler with brake light fit perfectly. The paint match is perfect. The install instructions weren't the best. YouTube videos did a much better job. Drilled all the holes and install went off without a problem. The rear window spoiler was a tougher install. The paint match was perfect. You really have to install this spoiler using the adhesive once you stick it on there really is no readjusting it. The fit wasn't quite perfect. We had to really push down on it to get it to touch in both sides. The adhesive wasn't strong enough to stick both sides like that so one side came up. I will need to bend it a little and reapply the adhesive before trying to install it again.
Dear Neil, thank you for sharing such detailed feedback and your persistence with the installs. We’re glad to hear the paint matches hit the mark and that those YouTube tutorials helped — that kind of insight is invaluable to others tackling similar upgrades. If you run into more challenges or need tips on adhesive techniques, don’t hesitate to reach out; we want to make sure your spoilers look and perform just right.
Sincerely,
Consumer Relations
These cover require a little more effort to install than the inexpensive kind but the final product is amazing. The covers nicely fit over my seats and look like factory installed fabric.
Dear William,
Thank you for taking the time to share your enthusiastic feedback! We’re thrilled to hear the covers fit nicely and give your seats that factory-installed look—your careful installation really shows how focused you are on quality. If you ever need tips or assistance with future accessories, we’re always ready to help make the process as smooth as possible.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mike,
We sincerely apologize for the mix-up and inconvenience caused by the incorrect part. We’re actively searching alternatives that meet your vehicle’s needs and will keep you updated until we find the right solution. Thank you for your patience and giving us the opportunity to make this right.
Sincerely,
Consumer Relations