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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Easy to order and received it in a timely fashion. Product was packaged and shipped carefully. I was sent updates when it was shipped, where it was and when it would be delivered to my door. Then they followed up to make sure I received my product and am happy with it.
Thank you, Eric, for sharing such detailed feedback! We’re delighted to hear the ordering process and communication met your expectations and that your product arrived safely. It’s always a pleasure to know our efforts make the experience seamless, and we truly appreciate your support.
Sincerely,
Consumer Relations
Thank you so much, Wil! We're thrilled to hear everything fit perfectly and you liked the fast service. We truly appreciate your recommendation and look forward to helping you again in the future.
Sincerely,
Consumer Relations
Good. Fake guild ky update guy I 6 up scam it huj us so in ft r it so I if hi in but i go in if so no i.
Thank you, Jonathan, for taking the time to share your experience. We’re glad to hear anything positive and appreciate your feedback. If we can assist you further or clarify any part of your visit, please don’t hesitate to reach out.
Sincerely,
Consumer Relations
When specific delivery instructions given need to be listened to
Thank you, Ben, for your thoughtful feedback. We're glad to hear you appreciated our customer service and apologize for the delivery oversight; we will work on keying in delivery instructions more carefully to make your experience even better next time. Your trust means a lot to us, and we’re committed to ensuring it remains well placed.
Sincerely,
Consumer Relations
Fit exactly as it should and came perfectly. Would definitely recommend.
Thank you, Justin, for sharing your feedback. I’m glad to hear the bumper met your expectations and fit perfectly; your recommendation means a lot to us. Looking forward to helping you with any future auto needs.
Sincerely,
Consumer Relations
Thank you for your continued support and feedback, Tim. We appreciate your patience regarding the delivery issue and are committed to making every order just right. Looking forward to serving you even better next time.
Sincerely,
Consumer Relations
Thank you so much for your wonderful feedback, Dwain! We're thrilled your tires and chrome rims look amazing, and we truly appreciate your support. We look forward to serving you again on your next upgrade!
Sincerely,
Consumer Relations
I am buying new tires for our 2017 Subaru Outback. We made previous purchases from CARID and were very satisfied... Thanks soooo much for the selection you provide and cost.
Raenita, we’re so glad to hear your Subaru is in great hands with the new tires you picked out! Thank you for trusting us again and sharing your experience—it means a lot to know we’re delivering the savings and selection you need. Safe driving and thanks for being such a wonderful part of our community!
Sincerely,
Consumer Relations
It was what I had ordered and it fit just right. No problems here. Thank You.
Hi Steve, we’re so glad to hear everything fit perfectly and met your expectations! Your satisfaction means a lot to us—thank you for sharing your experience. Looking forward to serving you again anytime!
Sincerely,
Consumer Relations
Thank you so much, Marty! We're thrilled to hear you were happy with the part and the timely delivery. We really appreciate your support and look forward to helping you with anything you need in the future!
Sincerely,
Consumer Relations
Could not use the part that was ordered because it didn't not have all lines to connect it to car
Dear Randy,
We’re sorry to hear the part didn’t meet your expectations. While the product listing didn’t indicate that lines were included, we understand how this could have been unclear. We’re glad our team was able to assist with a refund. Your feedback has been noted, and we’ll review the listing to improve clarity.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Hi Levi, thank you for your patience with the delay and glad to hear everything else met your expectations. We’re always working on improving delivery times and appreciate your understanding—hope the cv boot covers work perfectly for your needs!
Sincerely,
Consumer Relations
I had a good experience from Carid company web site, it's a very good product, great price with prompt delivery
Thank you, Gary, for sharing your great experience; we’re glad the trailer hitch met your expectations and that our service was speedy and reliable. If there is ever anything else you need to ensure a perfect fit or add convenience to your setup, please don’t hesitate to reach out.
Sincerely,
Consumer Relations
Had no issues, was great working with you guys. Would be very interested in purchasing more parts again
Anthony, thank you so much for your kind words! We’re thrilled to hear the experience went smoothly and look forward to helping you with your future parts needs. It means a lot that you’d choose to work with us again!
Sincerely,
Consumer Relations
Tony, thank you for your kind words and for choosing us again. We’re thrilled to hear everything was easy and simple for you—looking forward to serving you again whenever you need us!
Sincerely,
Consumer Relations
Item arrived as described and was in good condition. Box was damaged on one corner but the item was OK.
James, thank you for your kind words and attention to detail. We're glad the truck rear seat storage met your expectations despite the packaging imperfectness, and we'll continue aiming to protect our items better in transit. Your satisfaction means a lot to us!
Sincerely,
Consumer Relations
Good quality fast delivery i wil order more stuff. Excellent customer service
Khalid, thank you so much for your kind words and for recognizing our speedy service! It means a lot to us that you're happy with the quality, and we look forward to helping with your next order. Your support truly motivates us to keep doing our best!
Sincerely,
Consumer Relations
Easy to order easy to find. Talk to an actual person when I call
Thank you, Cory! We're so happy to hear that you had an easy ordering experience and appreciated speaking with someone directly. We're always here to help whenever you need us.
Sincerely,
Consumer Relations
I did not receive the struts in the photo. This was very disappointing as we wanted the quick lift struts.
Dear Ralph,
We’re sorry to hear the product did not meet your expectations. We understand how frustrating it is when an image leads to confusion, especially for a key part like struts. We've reviewed the listing and will be updating the image to better reflect what's included.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Earl, thank you for sharing your experience! We're thrilled to hear things fit perfectly and arrived quickly. Looking forward to helping out with your next purchase!
Sincerely,
Consumer Relations