On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast shipping and great service, good selection of items for my car
I'm bete happy with my first experience with the Cari d. I will bay again.
Thank you so much for your kind words and for choosing us, Enrique! We're thrilled to hear your first experience went smoothly and had fast service. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Great 👍👍👍👍 experience of ordering my new item... fast convenient to ordering...
Thanks so much for sharing your experience, Mandel! We're thrilled to hear the ordering process was fast and convenient for you. Looking forward to helping with your next purchase!
Sincerely,
Consumer Relations
I received my brake pads and rotors ahead of the scheduled delivery time. I have not had the opportunity to install them yet, but I am sure it will be as good as the previous set.
Ernest, it’s wonderful to hear your order arrived ahead of schedule, and your confidence in the product means a lot to us. We’re committed to delivering quality you can count on with every purchase. Please don’t hesitate to reach out if you need any assistance during installation!
Sincerely,
Consumer Relations
That good, fast and easy to make an order, pay and receive! I liked
Thank you so much, Angelino! We're thrilled to hear that your order process was smooth and enjoyable, and truly appreciate your kind words. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
The parts looked like OEM and installed just like OEM parts. They were delivered quickly. No damage to the parts and they looked great. This was a new grill and bulge replacement.
Thank you, Daniel, for sharing your experience with the parts—it’s great to hear they met your expectations and arrived safely. We're committed to quality and fast service, and we look forward to supporting any of your future projects. Don’t hesitate to reach out whenever you need!
Sincerely,
Consumer Relations
Mats fits great. Ordering process was simple and easy to navigate
Danny, we’re thrilled to hear the floor mats fit perfectly and that you found the ordering process simple and easy. Thank you for your kind words and support—it means a lot to us!
Sincerely,
Consumer Relations
Quick and convenient on line shopping. There where several choices to choose from for all of my vehicles.
Thank you so much, Christopher, for sharing your positive experience! We're thrilled to hear that our online shopping process was quick and convenient for you and that you found a variety of options for all your vehicles. Your support means a lot to us!
Sincerely,
Consumer Relations
When I got the hood I looked at the box and there was no damage to it. When we pulled it out of the box I noticed the lower left corner was folded downward some. After putting the on and lowering it I noticed several dents on the top of the hood. I can take pictures if need be
Dear Todd,
We're very sorry to hear about your experience. Please do not install the part and keep both the item and the original packaging exactly as they arrived. To proceed with a potential damage claim, please reply to our email with the photos requested. Once received, we'll reach out to the carrier and check on the best possible resolutions.
Feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
Product arrived promptly but did not include some $2.00 plastic connectors that would have allowed me to use it
Dear Tim,
Thank you for reaching out. The Front Passenger Side Bumper Stone Deflector you've ordered is an OEM part and comes as a standalone replacement piece, designed to match and replace a specific OE number. Please note that all OEM hardware components such as lugs, nuts, bolts, connectors, and screws are listed and sold separately, in accordance with industry standards. Let us know if you need assistance locating the correct hardware.
Feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
Very fast shipping, I appreciate it! I live my item and need it
Thank you so much for your kind words, Brenda! We're delighted to hear you received your item quickly and that it’s just what you needed. Please don’t hesitate to reach out if you ever need assistance with anything else!
Sincerely,
Consumer Relations
I am really pleased with the fenders and they were delivered a lot quicker than I thought they would be
Thank you, Paul, for your kind words! We’re glad you’re happy with the fenders and the swift delivery—we always strive to get quality parts to our customers without delay. If you ever need assistance or parts in the future, don’t hesitate to reach out.
Sincerely,
Consumer Relations
My product was delivered in good time, well packaged and appears to be good quality except FED EX failed to securely place my package on my doorstep instead of at the end of my driveway where it could get stolen.
Thank you, Thomas, for sharing your experience and kind words about the timely delivery and quality of your product. We appreciate your trust and will look into the shipping instructions to help prevent future mix-ups like when your package wasn’t left as expected. Your feedback is invaluable to us!
Sincerely,
Consumer Relations
Ordered black wheels for my new Subaru Crostrex with Joe on the phone. Great experience. No problems. Thank you
Thank you, Warren, for your kind words. We're glad Joe was able to make the process smooth, and we appreciate your support! If you need anything else down the road, just let us know.
Sincerely,
Consumer Relations
Great product for those who want an upgrade and great look for those who love their vehicle
Thank you, Jimmie, for your kind feedback! We take pride in offering products that help car enthusiasts enhance both function and style, and it’s great to hear the mirror cover overlay met your expectations. Please don’t hesitate to reach out if you ever need anything else for your vehicle.
Sincerely,
Consumer Relations
I received my order Wednesday, and then again on Thursday. Box 1 of 2 arrived then box 2 of 2 arrived Thursday. For what the shipping cost amounted to a little better service was expected. The boxes were mangled I took pictures but I'm waiting on the install before I file a claim.
Dear David,
Thank you for your feedback.
We're very sorry to hear about your experience. Please do not proceed with the installation yet, for installed part the damage claim is not possible. Please, inspect the part itself thoroughly and if you notice any damages or missing pieces, reply to the email that we've sent to you.
Feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
My first time dealing with this company. I needed a part for my vehicle that should have been available from other auto parts stores but wasn't. CARID's price was fair and I had it within a couple of days. They gave Am*z*n a run for their money. Parts fit like they were supposed to and installation took about 5mins. Thanks for a smooth and success transaction.
Hi Steve, thank you for sharing your great experience! We're thrilled to hear that the part fit perfectly and the ordering process was smooth— we’re always here to help with any future needs or questions you might have. Looking forward to supporting you again whenever you need it!
Sincerely,
Consumer Relations
One of them door handles has a small chip in the paint. Not real happy about that though.
Hank, thank you for your kind words and for spotting that chip—we want everything you receive to be perfect. Please reach out so we can quickly send you a replacement or offer another solution that works for you. Your satisfaction means a lot to us!
Sincerely,
Consumer Relations
Hi Flavio, thank you so much for your awesome review! We're glad we could quickly fix your order mistake and make things right—you deserve a smooth experience every time. Please don’t hesitate to reach out if you need any assistance in the future!
Sincerely,
Consumer Relations
I only recieved 3 of my tires but they helped me get my 4th within 2 weeks
Thank you, Lane, for sharing your experience with us. We're glad we could get your 4th tire resolved quickly and appreciate your understanding—your trust means a lot!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the kind words, Jordan! We’re thrilled to hear the fast shipping and selection met your expectations—comfortable driving shouldn't wait. Looking forward to serving you again on your next project.
Sincerely,
Consumer Relations