On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I tried to get a refund but they said i would only get half of my money back so I decided to keep it only to find out five months later it was the wrong headlight for my model car
I was able to find the item I needed. The website was easy to navigate and use. At checkout I was given an expected delivery date and it came as promised. No extra fees and no extra hassle.
Thank you so much, Christy! We're thrilled to hear everything went smoothly from start to finish, and we truly appreciate you sharing your experience. We look forward to helping with any of your needs anytime!
Sincerely,
Consumer Relations
Shipping was easy and fast however the box came torn apart and the delivery driver had me verify that everything came in the box. What I could tell the two main items arrived. I don't know if there was any instructions or such.
Thank you, Robert, for your kind words and honest feedback! We’re glad the shipping was smooth and will review packaging with our carrier to prevent this in the future. Please don't hesitate to reach out if you need any instructions or assistance with your items - we’re here to help!
Sincerely,
Consumer Relations
No instructions in the box. Said no drilling, but will have to drill holes, other wise it looks nice but had to go to youtube to figure out that the tabs had to slide underneath the rubber weather stripping under my hood.
Dear Lloyd,
Thank you for reaching out!
Installation instructions and a helpful video are available directly on the product page. Additionally, we’ve sent the installation details to your email for easy access.
No drilling is required for this part; it is designed to align with your vehicle’s existing mounting points and installs using the factory holes. If you run into any questions during setup, we’re here and happy to assist!
Sincerely,
Consumer Relations
This was given as a gift. It was not the one she wanted but she made it work
Thank you so much for your kind words, Belinda! We’re glad our team made communication seamless and appreciate your understanding—helping customers flood assistance is always a priority for us. Looking forward to serving you with the perfect fit next time!
Sincerely,
Consumer Relations
It was simple user friendly but just a bit of delay in shipping but overall a good transaction in a timely manner. Thank you very much
Thank you so much, Daniel! We're glad you found exactly what you needed and that the process was easy for you. We appreciate your honest feedback and look forward to serving you even better next time.
Sincerely,
Consumer Relations
Muchas gracias, Karen, por tu recomendación y confianza. Nos alegra saber que encontraste lo que buscabas de forma rápida y sencilla; seguimos aquí para ayudarte con lo que necesites en el futuro. ¡Esperamos volver a contactarte pronto!
Atentamente,
Relaciones con el Consumidor
I ordered a rear molding replacement for my Chevelle. The first one was damaged at the shipping hub and returned, and I got another one about three weeks later. The molding did fit pretty well but was not as sturdy as I would have liked but it will work fine.
Hey Pete, thanks for your patience and for sharing your experience with the rear molding replacement. We’re glad it fits well and appreciate your feedback on sturdiness—it’s helpful as we continually strive to improve. Feel free to reach out anytime if you need anything else!
Sincerely,
Consumer Relations
Thanks so much, Maria! We're glad your order arrived quickly and appreciate your kind words. Looking forward to helping you with your next purchase!
Sincerely,
Consumer Relations
Great experience with order process and delivery! Haven't opened package yet though.
Thank you so much, Belinda! We’re thrilled to hear the ordering and delivery went smoothly, and we hope when you open your package, it exceeds your expectations. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Diagram made it easy to find the right parts. Prices were good and the shipping was reasonable and arrived quickly.
Jeff, thank you so much for your kind words and for highlighting how the diagram helped you find the right parts quickly. We truly appreciate your trust and are committed to continuing to provide excellent service and fast shipping for all your future needs.
Sincerely,
Consumer Relations
Thank you so much, Marco, for sharing your experience! We’re thrilled to hear the order reached you quickly and that shopping with us was smooth and easy—your kind words motivate us to keep improving every day.
Sincerely,
Consumer Relations
Jay, thank you so much for sharing your positive experience! We’re thrilled to hear that our fast and reliable service met your expectations and can’t wait to support you with any future auto needs. Please don’t hesitate to reach out if there’s anything else we can assist with!
Sincerely,
Consumer Relations
I ordered on a Wednesday afternoon and it was at my house the next day. Not even a full 24 hrs from me paying to delivery. Very good product as well
Hi James, thank you so much for the fantastic feedback! We're thrilled to hear your order arrived quickly and that you're happy with the product. Your support means a lot to us!
Sincerely,
Consumer Relations
Item was put in a box without support or packing materials. It was almost broke all the way through in the middle. I glued it back together with epoxy.
Dean, thank you for sharing your feedback and for a positive review despite the packaging issue you faced. We're sorry for the inconvenience and are already working on better protective packing solutions to ensure your items arrive safely. We look forward to providing you with a flawless experience on your next order.
Sincerely,
Consumer Relations
Replace the tail light on my GMC pickup. Very easy process start to finish. Ordered on line. Received in two days. Was a good value.
Thank you, Ed, for sharing your positive experience with the tail light replacement. We're glad the ordering process was smooth and that you found real value in your purchase. Please don’t hesitate to reach out whenever you need parts or assistance - we're here to help make your next project just as easy and worthwhile.
Sincerely,
Consumer Relations
Great product and really fast shipping. Have a lot of products for my bmw
Aleksey, thank you so much for your kind words! Knowing you’re happy with both the product and the quick shipping means a lot to us, and we’re excited to keep supporting your BMW needs. We’re always here to help whenever you need anything!
Sincerely,
Consumer Relations
It was easy to buy everything and it was very clear, but they said I should be getting my order on 6/4 and it's still pending. Why?
Dear Jayden,
Thank you for your feedback. We apologize for the confusion. The date of 6/4 is an estimated ship date, not the delivery date. Once your wheels are mounted and balanced, we will send you the tracking number. We understand waiting can be frustrating and appreciate your patience.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
The mats fit perfectly! Thank you for your expertise in supplying items that have been discontinued otherwise. And the price was reasonable!
Thank you so much for your kind words, Tammy! We're thrilled to hear the mats fit perfectly and that we could help you find something hard to come by at a good price. Stay safe on the road, and let us know if you ever need anything else!
Sincerely,
Consumer Relations
This failed to meet my expectations to say the least. When it arrived I could hear loose pieces in the box. The plates that hold the side markers on had fallen off. They were attached with glue. The attachment points for attaching the GMC letters are too small not allowing you to screw on the thread-cutting nuts.
Dear Lee,
We sincerely apologize for the issues you experienced with your order. We understand how frustrating it must be to receive damaged product.
We appreciate your feedback and want to resolve this issue promptly. To assist you further, please check your email and provide additional details so we can better address your concerns. Your satisfaction is important to us, and we are committed to making this right.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Terry,
Thank you for your feedback!
The headlights you received are specifically designed to fit 2015 Cadillac SRX models equipped with Factory Halogen Headlights. Fitment is based on specific factory equipment, and this distinction is clearly noted in the product listing to help avoid such issues.
If you believe your vehicle has non-halogen factory lights, please reach out to us at [email protected] with photos of your factory light connectors, and our team will be happy to verify compatibility.
Per our return policy, returns for reasons not caused by a CARiD error - such as ordering a part incompatible with your vehicle’s equipment - may be subject to deductions, including shipping costs. The returns must be initiated within 30 days of delivery. You can review the full policy here: https://www.carid.com/help-center/product-return.html.
We appreciate your understanding and are here to help however we can.
Sincerely,
Consumer Relations