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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Great price and good and fast delivery for products shipped.
Thank you so much, William, for your kind words and thoughtful feedback. We're thrilled to hear that the pricing and delivery speed met your expectations, and we look forward to continuing to earn your trust with every order.
Sincerely,
Consumer Relations
I love my new rims they came in quick & im very happy with my purchase
Thank you so much, Lizeth—it's wonderful to hear you’re thrilled with your new rims and the quick delivery. We're excited to support all your future auto needs and ensure every purchase exceeds your expectations!
Sincerely,
Consumer Relations
Easy to shop and find the parts you need. Quick shipping and good communication.
Thank you so much for your kind words, Alan! It’s wonderful to hear that the quick shipping, clear communication, and product selection made your shopping experience easy from start to finish. We truly appreciate your support and look forward to helping you again soon!
Sincerely,
Consumer Relations
Fast shipping and chat helped, had item in stock where no one else did
Thank you, Jose, for your kind words! We're thrilled to hear our team was able to provide fast shipping and assist you with the busy stock. We'll keep striving to make every experience just as smooth.
Sincerely,
Consumer Relations
They're the shocks I need, when I need them. After taking into account shipping costs, they were still less expensive than Amazon Prime.
James, thank you so much for recognizing the value we strive to provide by offering great prices and fast service. It’s fantastic to hear that you find our shocks both affordable and reliable when you need them most. We appreciate your support and look forward to helping with any future auto needs!
Sincerely,
Consumer Relations
It was on time and the product was accurate and heavy duty I would shop again
Thank you, Miranda, for recognizing our commitment to timely service and quality products. We look forward to providing you with reliable solutions on your future purchases. Your satisfaction constantly motivates us to improve.
Sincerely,
Consumer Relations
Easy to order no problems. I would order from them again. I will be checking out there web site soon.
Justin, thank you for sharing your experience! We’re glad the ordering process was smooth for you, and we look forward to helping with your next visit to our website. Your trust means a lot to us.
Sincerely,
Consumer Relations
Fast shipping and best price across the board for my item in stock ready to ship others no stock
Thank you so much, Lowell, for your thoughtful feedback! We're thrilled to hear that the ordering process was easy and that you received your item quickly at the best price available. We truly appreciate your support and look forward to serving you again.
Sincerely,
Consumer Relations
Excellent service very good products very fair prices good warranty. Products arrived packaged very good.
Thank you, Dale, for your positive feedback! We're thrilled to hear that you’re satisfied with the products, pricing, and fast delivery. Your support means a lot, and we look forward to serving you again.
Sincerely,
Consumer Relations
They came quickly. But it's not the model I ordered. I ordered Cadillac 2012 CTS floor mats
Dear William,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear the floor mats didn’t meet your expectations. The floor mat you received is a universal-fit design, it's meant to accommodate a wide range of vehicles and advertised as ""not vehicle specific"".
If you’d prefer to return the mats, please reach us out. We provide a prepaid return label, and returns are processed with applicable deductions in line with our policy: https://www.carid.com/help-center/product-return.html.
Feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
Back floor mats did not fit the back row as expected. Front row was fine.
Dear Jeremiah,
Thank you for your feedback.
We’re sorry to hear about your experience. Some of WeatherTech All-Weather rear mat sizes are designed to be trimmed so that they may be customized to fit almost any vehicle. Don’t trim them just yet - we want to first check on the fit and make sure nothing is wrong with the part. Please, reply to the email we've sent.
We appreciate your cooperation and look forward to resolving this promptly.
Feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
I received my order pleased with the products however the buttons were missing to attached the hood cover. I called he company and was assured they had the parts and would send them out asap. It has been a week and I have not received them. I have not been able to put the cover on.
Dear Harold,
Thank you for bringing this situation to our attention.
We’re truly sorry about such an experience. We’re reaching out to the manufacturer directly to request the missing buttons be shipped to you as soon as possible. Rest assured, we’ll monitor this closely and keep you updated on the progress.
We look forward to getting this resolved so you can enjoy your order as intended.
Feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
My old 2007 Hyundai Santa fe needed a sun visor(Old part wore out). That part was/is in the inventory... yeah! I received the part within 3 days. I installed the part and it fit perfectly look like, Felt like OEM
Clyde, we're thrilled to hear that the sun visor fit your 2007 Hyundai Santa Fe perfectly and arrived so quickly. It's great to know we could help bring your car back to its original quality for you. If you ever need anything else, just let us know—we're here to keep your vehicle running smoothly!
Sincerely,
Consumer Relations
I ordered exactly what I needed for my Corvette, and it was a great, streamlined experience!
Thank you so much, Vitaliy! We’re thrilled to hear that everything went smoothly and you found exactly what you needed for your Corvette. We’re always here to help make your next experience just as easy and stress-free.
Sincerely,
Consumer Relations
It arrived in good condition, I may need to do a little trimming as you mention in the instructions. Color is darker than it was online, but I think it will be ok. I assumed the PVC would be colored and just surface painted. As I had to use some force to get the legs of it around the steering wheel and knobs some of the paint cracked. I hope that will not be a problem.
Thank you for your thoughtful feedback, VJ! We’re glad it arrived well and remain confident the product will serve you nicely despite the adjustments needed; if any issues arise with the paint or fit, please reach out so we can ensure your satisfaction. We appreciate your support and look forward to helping you with future needs.
Sincerely,
Consumer Relations
Received my order promptly, however it was not the right fit for my car. Customer support at car ID was excellent and resolved my problem. 😎
Bruce, thank you for recognizing our team’s efforts and sharing your experience. We're glad we could promptly resolve the issue and appreciate your trust in us. Your satisfaction is our top priority, and we look forward to assisting you again.
Sincerely,
Consumer Relations
Thank you, John, for your kind words and for choosing us. We're glad the ordering process was simple and that your product arrived in perfect condition. We appreciate your trust and look forward to serving you again!
Sincerely,
Consumer Relations
I was working under a car when your freight company showed up. He said he had a hard time finding my shop. He set the hood in the shop against the wall, said thanks and went back to his truck. Never asking for a signature or leaving any paperwork or packing slips. Now I'm sure that your company will not do anything to rectify the situation.
Dear Cesar,
Thank you for reaching out, and we're truly sorry for the experience you've had.
Freight deliveries do follow a specific protocol, which includes inspecting the item upon arrival and noting any visible damage before signing or accepting the delivery. We specifically provide Freight Disclaimer information during the purchasing (https://www.carid.com/help-center/freight-shipping-info.html). However, we understand the situation and will do our best to make things right for you.
To move forward, please reply to our recent email with the requested additional photos of the part, packaging, and box - especially any visible damage or concerns. We kindly ask that you keep the item exactly as it arrived and do not install or dispose of any part of the packaging, as it's necessary for a potential carrier claim.
Rest assured, we’re committed to working with you and the freight carrier to investigate this further and determine possible resolution options. Feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
I didn't know that I'd have to take my car seat out in order to secure it. I don't think that was included in the product description.
Dear Margaret,
Thank you for your feedback, and we're sorry about your experience. We’ll work with our content team to improve the product description and ensure this detail is better communicated moving forward.
If you need help with the installation or have any concerns about the product, feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tim,
We’re genuinely sorry to hear about your experience. We understand how important quality is, and we regret that this cover fell short. Your comments have been noted and will be shared with the manufacturer. While we can’t promise immediate changes, please know we’re committed to continuous improvement and will do our best to advocate for better quality moving forward.
We truly appreciate your continued support and trust.
Feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations