CARiDReviews 7,317

We ordered a muffler and tailpipe through this company.
The site asks you in-depth info on your car, so you will be certain it fits.
Got the parts, took them to our mechanic ( 12 miles away) and guess what?
They don't fit. Today, I have been on hold with their customer service number for 1.5 hours---you heard correctly--1.5 hours! This is unheard of---what kind of a company are they, taking hard-earned money from unsuspecting patrons--the majority of whom are young people.My next call is to the Attorney General of New Jersey.

Pretty sad when 205 reviewers only give one star. Horrible customer service, they don't respond to emails, 800 number called and they don't even pickup. Website may look good but this is a drop ship internet business. I picked them because they were located in NJ, thought I would get my product quickly. Ordered 12/21 and now 2/3 still don't have the correct product. Spent 1/2 again today via live chat trying to explain the mixup and yet I still have to wait 24/48 hours for an answer. If I don't hear by Friday morning I too will call my CC company and dispute the charges. STAY AWAY.

I'll start with I very rarely leave bad reviews. In this case I feel like it is my duty to save someone from having to go through the horrors of buying anything from this company. I ordered seat cover for xmas in early december. $350 seat covers. It is now February and I have been in constant contact with them and still haven't gotten the seat cover. Today they called me and said they were cancelling the order!? Insanity. Worst, most unprofessional business I've ever dealt with.

I ordered a car stereo from their website for my boyfriend for Christmas. They sent me the wrong one and we didn't realize it until he tried to install it. So we couldn't return it. Not only is it the wrong stereo, but it's a complete piece of garbage. I wanted one with Bluetooth. So that's what I ordered. I was sent one without, and told I didn't order the Bluetooth when it clearly says on my invoice that I did. The USB doesn't work so I wasted my money completely. They offered me a 15$ Gift card for further purchases. What a joke. Don't buy from this company!,

I recently ordered a product that said in stock when It was ordered, one month later I was informed it was on back order... one week later I received an email saying it was discontinued. I called customer service and the curious continued. I was emailed a list of brake lights, none of them matched the one I ordered but I picked a set from the list through email. And of course no reply back for another month. I called customer service again because they used my credit card without even telling me first. Hear my words DONT buy anything from Carid, your first order might go fine but they will get you eventually...

Ordered an instrument cluster on January 20th. Was told by the rep who took my order that It would have to come from an outside vendor and it would be shipped within 10 days. After hearing nothing from them, I started sending e-mails. Kevin R., I am still waiting for an answer to any of the ones I sent. Now I find out that I understood wrong, even though the email sent on the day they sucked the money off of my credit card for the part and the core charge said it would be shipped on the 27th. Now the estimated ship date is March 5th. You call customer service and an hour before closing hours, they tell you that they are closed for the day. You have to call as if you are wanting to order a part to get any help. I did get a little help form a customer service supervisor, but also found out that anyone higher than them have no interest in talking to the customers.

Terrible doesn't even come close to describing my experience with CARiD. This company is one of the many online marketplaces that stocks very little and drop ships. Unfortunately, their technology does a horrible job of keep track of inventory. I ordered a battery they showed as "in stock." I checked on the order two days after it was placed and told by a CSR at CARiD that it took 48 hours and that my item should ship on January 29. In addition, she provided me with a $10 gift card number to use on my next order. I figured all was well, then I checked my order status again on January 28 and the ship date had changed to February 4 with no communication. I emailed them again and have yet to receive a response, so I ordered the product from a different source, and requested a cancellation and credit (time will tell how that goes). I run an eCommerce store, and I understand that things happen, but this is just unacceptable.

Product descriptions on website are misleading, very poor customer service (Wayne -supervisor), and untruthful about shipping guarantees. Will lose money in the likely event that your order is not what you were sold or if you have to make a return. Unfair commercial practices

Liars and thieves. I ordered $1200 worth of brake parts on the web site. All items were stated as in stock and would ship in 24-48 hours. Confirmation email said shipping in 8 days. I called them and was informed they do not ship in 24-48 hours. Then I was told that their warehouse didn't have some of the parts and had no restock date. I said "you don't have a warehouse" He said "yes we do" When pressed he said that the manufacturers have warehouses. Most everything they told me was a lie.
They illegally took payment from my credit card and didn't have a single part. (my next complaint step)

Super aggravated with this company. Ordered a set of headlights on Oct 17, and have yet to recieve them. It is January 23. Contacted them twice and they keep pushing back the shipping date. Needed them to get my car inspected and thought they would be here 4 months later! They are supposed to be shipped now on the 26th of this month so we shall see

(1/23/15) This is an update to my previous review:
Ordered on 1/13/15 and was told by phone sales rep and email confirmation the est. Ship date was 1/15 and when I called to get tracking in on 1/15, I was told that this item is a "Manufactured Item" and it always take 5 to 7 days to ship out and ship out date was changed to 1/21. I called on 1/21 to get tracking info and the est. Shipping date was changed again to 2/9/15. I don't understand how these people stay in business... probably launch a new website whenever business stops receiving orders. By the way, ONYX Enterprises (www.onyxenterprises.com) is the main company.
Do not spend your hard earned money with these idiots!

Worthless never again will I buy from here. Customer service are worthless trying to blame customer for wrong installation. Sending me a defective item and now I'm down 200+ dollars down. NEVER NEVER BUY ANYTHING FROM HERE TAKE THIS ADVISE TRUST ME. ALL I CAN SAY THEY ARE WORTHLESS WORTHLESS TO THE MAXXXXXXXXXXXXX. Only reason I gave them a star was they were fast in shipping a broken item.

Ordered over $300 of product for my new car. Wanted to keep it as new and protected as possible. The website never said the item was on backorder and I received an email stating that it would ship 1/7/15 when I ordered on 12/21/14. No biggie. Then I call on the 7th and they delayed it because the manufacturers were overwhelmed with Christmas orders. New ship date was the 1/16/15. I called again and they verified with the manufacturer that it was still on backorder new ship dat 1/30/15. The customer service agent offered me a coupon to buy from their site. I advised I did not want it since i wouldn't be buying from them again, I really did want to cancel the order not get money off another one! So he sent the coupon anyways, I thought that was disrespectful since i didn't want it! So today I cancelled the order and was told i would get a refund within two business days. I think they need to figure out their business model and either know what they have in stock and a real ship date or close down the site. CAR ID-No you will not find my account number on this review. I called in to customer service 3 times and was not satisfied, with either a real ship date or a product shipped. After given 3 ship dates i dont trust that it will ship at all.

I ordered Spyder led foglights for my 2006 Dodge Ram before Christmas and a week later called to check on the status of my order and they told me that they were on back order so I told them then I will need a refund especially since I had to call and find out they were on back order! Terrible company I will never do business with them again... also took 2 weeks to get my refund wow!

I ordered a bumper on december 12th 2014. My account was immediately debited for the amount, and I rteceived a confirmation. A week later I received another note that there would be a manufacturer delay. Fair enough, that's beyond their control. Next thing I received ws a notice a full month later that OOPS... they charged me the wrong shipping, and needed to charge another $550 to ship. This total would be over $2000 for a bumper! I consider carid to be one of the wortst companies I have dealt with in a looong time!

CARiD sucks! I ordered a Bull Bar for my husbands truck, for Christmas. Not only did it arrive AFTER estimated delivery date (DEC 28TH), it was missing the hard wear, screws, mounts, installation instructions exc. After 6 e-mails, going back and forth, it's JAN 15th and my missing items STILL HAVEN'T SHIPPED!

Do they really think i'm going to used the measly $15 dollar gift certificate they gave me? $#*! that! I'll probably never receive that item either!

CARid SUCKS DONKEY $#*! and so does GO RHINO.

I've purchased from CarID in the past and have had no problems but recently I purchased new struts, shocks and springs both front and back. I received the order without a problem. Installed the rear shocks and springs and after a day one of the shocks started to make a clanking noise. After determining I did not install improperly realized that it was a bum shock. So far its been over a week and everyone apologizes but no one has resolved. I'm constantly reminded by the clanking shock how disgusted I am with dealing with this incompetent company. I'm pretty patient but I've had it. I've not installed the front struts or springs and I'm close to buying new replacements from someone else and returning everything. WHEN IT GOES BAD WITH CARID IT GOES BAD.

I bought a set of expensive floor mats for my vehicle. When they arrived, the fit was off and the color was terrible. When I called to return, I was told these were a no return item, though this was never indicated on the website. In fact, their "easy return" policy was highly touted. So I sent several messages on their website- about my order- and they refuse to reply or even acknowledge my complaints.