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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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We purchased a hitch for our camper. Being new to camping we had a lot of questions. Chad took tell time to explain everything and make sure we understood. The shipping was extremely fast. Will always go back for future needs.
Package delivered promptly and before scheduled time! Greg Dunlop thank you for continuous improvement on your guys part!
We were traveling to the US and ordered car mats for our new car, and wanted them sent to our hotel, but were concerned that they would not arrive in the brief window we would be there. Serge V confirmed the delivery date for me, explained the differences between a few products, and even called me right back when our call got dropped. I have experienced really bad service from other sites, but this experience was great. I would definitely buy from them again.
Very satisfied with the pricing and very fast shipping as well as follow ups to make sure everything was satisfactory.
I received my running boards within reasonable time and they fit my truck very well.
I went onto their site because they had managed to get a site search engine to show them as having the best prices for PowerStop brake parts. I went to their site and purchased what they claimed was the best brake kit for my vehicle, and spent over $850.00 by PayPal. For some reason, that feeling of being taken, I used another search engine and it showed other sites offering higher quality kits, for much lower prices. I called CARiD within 2 hrs of the order on a Friday evening to cancel, and was given a cancellation number and was assured I would receive a refund within 24-48 hrs. After multiple phone calls, being lied to on each occasion, I was forced to file a "not received" complaint with PayPal, as that was the only option PayPal afforded me. CARiD.com gave them a UPS tracking number so that PayPal would close the dispute. When I checked the tracking number at UPS, the shipment was to another buyer, not to me. I had to appeal the PayPal decision, and now I am in a fight with CARiD about return shipping charges to return the order I cancelled and they never delivered to me. Check national online stores and SiteJabber before ever buying online. Go to BBB.org before you ever buy online. When a online seller floods the internet with pop-ups and pays search engines to list them first, there is something wrong. CARiD.com is just a bad business that hopes you will not fight back when they try to cheat you. The rule is, "if it sounds to good to be true", go somewhere else! CARiD.com only needs you to buy once, customer service is trained to lie, they will cheat you any way they can because they know you are only a one-time buyer and you will never come back.
I was looking for truck bed mat, soft cover and Tonneau Cover and window guards... Went with CARiD... First time customer... The products were of better quality than I expected, packed very well, with zero damage! Easy install, and I'm 67 so not as limber as I used to be! I am thrilled at how everything looks and works! I saved a lot compared to the discounted dealer add-on option when I bought the truck in late January... Glad I waited and found CARiD... I'll be using them for more upgrades and goodies...
Carid is a true company, fast shipping, really easy to make a payment and get the exact parts that I was looking for, it is a true pleasure to buy in Carib. ****** stars recommendations.
I ordered some Husky weather beater mats for my RAV4. They came quickly. The price was reasonable for such quality, fitted all weather mats. They are worth it since I have 3 kids! I'll be using this site again.
I had a return and it was handled better than I could have imagined. My refund was promptly delivered. I tend to hear a lot of negative feedback from others about CARID, but I've never had a negative experience. I just recently received a set of wheels and tires I ordered from CARID and can't wait to install them!
I ordered my items mid day and a few hrs later I received an email saying my item shipped. The next day my order was at my door. Now this is what I call service. I will defiantly order from CariD again!
Ordered a chrome grille overlay for my wife's 2012 Chevy Equinox LTZ, grille shipped the next day and arrived 2 days later! The fit was spot on aswell, couldn't be happier. Will be a returning customer for sure. Thank you CARid.
Looked everywhere at local auto parts and online. CARID.COM had the best price and smooth transaction...
Rarely do I have such a pleasantly easy experience online as this. The associate I spoke with was expedient, knowledgable, and very friendly. I have decided to make all my future automotive purchases from Carid.
Always have what I need. The customer service is knowledgeable with all their products and very helpful.
I have used CARID to supply most all of my LED lighting needs for all my vehicles, inside and out. They have provided me with everything from a vanity mirror light to HID kits. The prices are competitive and the quality is excellent. The website is easy to navigate with a good selection and option choices. Great place to online shop!
I learned about Carid when I signed up on Ford F150 forum. When I introduced myself a member with the user id Carid welcomed me. Since I was in the market for some good quality floor mats I thought I would click onto the link. Very nice sight and great prices. The order process was painless and my Husky line floor mats arrived quickly.
User interface easy choose your vehicle that way viewing products specifically for your car. Find all kinds of accessories making your car that great.
I'm so happy I found your website. It was so easy to browse through the different products and find just what I wanted. Everything you offer are first class products and at a fair price. I ordered a set of Husky liners for my Suburban, all three rows. They not only fit perfectly but covered the entire floor. The color was perfect. Just what I was looking for! Speedy service too, at my front door in less than a week. Thank you CARiD.
I can't say enough GREAT things about CARiD. I've purchased many car parts and accessories from their website. Shipping is fast as could be and the quality of the parts are great. Thank you CARiD for being so helpful and having the best products at the best prices!
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members