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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Online ------fast and easy ----service people know there stuff
Called *******274, ext 81 yesterday mid-afternoon to order a power steering pump for my 2006 VW Beetle (TDI), spoke with Raquel.
It's now 2:30 (next day), and I've already begun installation. Even counting the cost of plastic tubing to flush the power steering system (great warranty, if you do the full installation right!), getting the right power steering pump was faster than ordering through the best local auto parts store, and, even counting core charge and shipping, was almost 35% less expensive - comparing the same part number from the same manufacturer!
YES, I will be checking CARiD's Web store before buying any parts locally, and will strongly recommend to my do-it-yourself friends that they do the same.
Thanks, Raquel (sales rep) for making this a painless purchase. I'm thinking about sending flowers, but I'm not sure my wife would understand. My heartfelt appreciation may have to be enough...
Ashley was very helpful and very professional on her answers. She is the reason I am buying a stereo from them.
I have found Carid.com to be a wonderful source of auto parts especially for my 37 year old classic Cadillac. Their prices are amazing with fast shipping. The customer service is top notch spoke with a representative named Mauricio and he was very helpful and quickly met all my needs. I give Carid.com a big Five Star rating.
A lady named alice who works with car id just made my day! She was able to help in assisting me in getting a discount. She was super polite and professional. Thanks Alice and CAR ID
Renalyn was very helpful and knowledgeable in the products. She was a pleasure to speak with and I would highly recommended CariD for all your automotive needs!
I had to make contact with customer service and the help I received was awesome. I had seen the same product elsewhere cheaper they applied a coupon to my order no questions asked. It's hard to find fair service these days nevermind awesomeness. I will definitely shop again. Two thumbs up.
This was my 2nd time calling in about a product I ordered. Though the process was very lengthy, Enrique's customer service was excellent. He keep coming back to let me know that he was still working to resolve my issue. Finally he was able to resolve it, said that they would work to get me another product. I'm happy to say that I got an email today confirming that the order would be shipped..
Carlos is amazing. He made sure our concerns regarding our order was promptly addressed and taken care of. He deserves a raise
The gentleman that took my call provided me with excellent service. When I placed my order.
It is very rare that you receive over and above quality service like this. I recommend everyone to visit and use CariD.
Mike once again thank you for your excellent service.
I bought something from carid and i had to cancel it and it has a button that says cancel but then you have to call but their only open from like 9am to 9pm eastern time or something like that. So i called but it was late and it says to leave a voicemail so i did and the next morning before i even woke up i got an email saying it has shipped I called and talked to a representative and said i wanted to cancel they said was to late I told them i left a message they told me I had to talk to someone directly so I asked them then wth is the voicemail on your machine for and why does it say to call online instead of like a button that says cancel this idiot couldnt answer me he was clueless so he told me i could return it but have to pay for shipping so i said never mind but the people that work here arnt so smart i even emailed them to and havent got a reply yet.
Chad was very accomodating with my needs
Very friendly n down to earth guy. His recommendation is great.
CARid services was superior I deal with few employees and each time they were very professional and courteous. Thank you CARid team Thank you
I called CARiD with some very specific questions about wheels for my Jeep TJ. James was completely courteous and professional, and took time to answer all my questions. If I end up buying the wheels, i will definitely get them through CARiD.
Great service, Carla that did Customer Service to help me with an issue was outstanding and helped me real quick. I have ordered from them before and always gotten great products.
I was looking to order front seat covers for my vehicle but the site would only let me order front and back. I contacted customer service through the their chat system. The person helping me, her name was Kristy was able to complete the order for me to just order the front seat covers. She was kind, patient and efficient. Got my order through without a hassle.
The lights were lost or stolen from my delivery. I called right away and within ten minutes they told me the manufacturer would be sending out the missing parts the next day! I was so relieved to have the problem taken care of. I consistently use this site to buy items.
It is refreshing to talk to people that are very helpful. Great experience.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members