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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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On line chat with Laura C was very helpful and she was very courteous. Answered all my questions with positive attitude. Thank you for great service. RK
I was not expecting someone to care about my issue, but I was surprised and delighted when the issue was handled quickly and to my satisfaction
Chris connected me 2 a guy (sorry, don't remember his name) that went 2 extremes 2 assist me! I'm very pleased w/the service I received! Ur guys bent over backwards 2 please me!
Thanx
James L. Niccolls
Clearwater, FL
I'm very happy i choose CARID. They are very helpful in all sorts of way. They make things better and a lot easier when you have a question etc. I will definitely count of CARID for my next purchase.
Regards,
Jose M
When I called about my headlights not coming in and the email saying it did. Eli helped me with everything and was so nice! I got everything resolved very quickly
I am still waiting on shipping confirmation of an order I placed 5 days ago. Carid kept messing up my billing and shipping information. They have a hard time following simple instructions.
The service was prompt and answered any questions I had
This is how good there service is...
If I ever have a bad experience is prop ably think they were joking with me. Lol
Best products, most efficient website build. Few clicks and your in a super store full of products made specifically for your car. Very impressed I will be back for sure and bringing friends.
The lady who help me with problems give me a great service and professional.
If you ever have a car need... CARid is the place. Not just do they have good prices but the team there is amazing. In my case Ashley at CARid was such an amazing help... she not only helped me late in the afternoon, but she was able to find exactly what i needed. She was patient and kind... That's what stood out the most, her service was just amazing, all in all Carid is my new favorite place for my car needs, so if you ever need something for your vehicle, call CARid and ask for Ashley!
I recently purchased a spoiler from CAR ID and received it pretty fast. I had to return the item 3 times due to defects. The same exact defects. Price was lowered on this item and then sold with defects. Great scam and trick.
DO NOT BUY FROM THIS COMPANY, You will regret it. Check reviews online.
Dear Buddha,
Thank you for posting this feedback and letting us know about the issue you had encountered with. This issue should definitely be reported to my Vendor Relations team and the manufacturer should work with the product QA. Please get back to us here with your order confirmation number, so we can dig into the issue.
Sincerely,
Consumer Relations team at CARiD.com
I started online Chat to find a proper fit for my wheel locks and the online agent, Kimberly, directed me to the appropriate depart and the person I spoke to, Luis, and helped me find the appropriate parts I needed for my cars. 5/5
I ordered a clutch kit for my honda... opened the box and it had the wrong pressure plate. They apologize sent me a return label and ship a new one fast... other site have you wait at least 6 days before they ship back to you... keep up the good work and I'll be back...
I've bought items from Car ID in the past, and have always had a great experience. Would highly recommend anyone to purchase from them!
I've made several purchases from carid.com and talked to two different employees and they were both great. The last one, Juan, even made sure I had his number to call him directly for more help if my plan didn't work out. All three of my orders were in great condition and packaged very well. Happy to have found them!
The service was great and they also helped me understand the difference between the two models I wanted to choose from. Great Experience!
I've purchased in channel wind deflectors from AVS that didn't stick very well. So I called CARiD's 800 number to notify them of this problem. I got a message to just leave a call back number due to heavy volume. It took about 4 hours for someone named Diego to call back. He was very patience and took the time to explain how I should prepare the area for reapplication. Then send replacement tapes that I actually received the next day. That was a nice surprise over the long wait to get thru their phone system. Thanks!
Michael J covered my questions on the differences between 2 auto covers for my Xterra. A email was then also sent to me with info we discussed and a link to order or contact him. I look forward to caring for my SUV with CARiD. Having a hometown feel to Internet ordering is rare to find.
DO NOT BUY FROM HERE! PLEASE! I BEG YOU!
I bought a aem cold air intake for my truck in March, product came damaged and faulty (I have a twin turbo so there are two intake pipes and one was longer than the other, the other had damage, and the bracket for the heat shield didn't line up) so I try to return it and they say I have to make a claim to return it. (This is after trying to simply return it via UPS but they denied me, so now we are into the May). So I agree to them to open the stupid claim and I send it back. They didn't give me a mailing slip so I got my own ($30 more bucks outta my pocket)
Now they say since I used my own mailing slip they dropped the claim. Another $400 wasted for no reason. I'm still trying to get my money back and it's almost August... Any suggestions?!
Dear Jake,
Thank you submitting this review and letting us know about the issue you had encountered with. We want to apologize for all inconvenience caused to you during this transaction. We will be glad to look into the problem and to help you to resolve it. Please get back to us here with your order confirmation number.
Thank you.
Sincerely,
Consumer Relations department at CARiD.com
I BOUGHT 4 RACING WHEELS FOR MY OLD 83 ISUZU I MARK COUPLE OF MONTHS AGO. I FOUND THNKS A GOD AND HAVE THECNICAL ASSISTANCE WHITH PERFECT RESULTS. NOW I HAVE MY UPGRADE TO MY CAR TO GO NEXT STEP. THANKS
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sheldon,
We are sorry to know, that your order was not shipped in 5 days after it was actually placed. We will be glad to resolve the issue for you. Please get back to us here with your order confirmation number, so we can look into your order.
Sincerely,
Consumer Relations department at CARiD.com