On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Do not buy from CARID they do not answer and have no one to talk to. I call numerous times and was left on hold for minutes I had to call my bank to cancel transaction. DO NOT BUY FROM HERE! YOU WILL BE SORRY!
I made a $1,100 purchase about a week ago on some rims and tires. Carid stated they were a 100% fitment on the website and on the phone with a sales rep. Three days after making the purchase, I received an email informing me that the rims will not fit after all. They provided two links to some other cheap rims stating I could have these instead. The worst part, carid didnt even figure out my rims wouldn't fit. Konig informed them they wouldnt, when they contacted them. Now im waiting for my refund. Save yourself the time and hassle. Tirerack.com is the way to go.
Dear Jake,
Thank you for taking time to post the feedback. Please accept our sincere apologies for the issue occurred.
We are truly sorry the rims did not fit and we were not informed about this by the manufacturer earlier. If you provide us with the order confirmation number, we will double check the situation occurred and also the status of refund.
Sincerely,
Consumer Relations department at CARiD.com
I ordered a part from them and everything went fine until it came to shipping. The idiot in carids shipping department typed my address wrong and the part was then sent to another house where the people gladly accepted it. On my part the address was typed correctly but they totally messed it up. I began calling and calling and nobody ever answered, emailed and nobody replied. Awful company with idiots in the shipping department. Lost a $100 part.
Dear Edna,
Thank you for taking time to post the feedback. I sincerely apologize for shipping issue with the item. I am truly sorry to know also that you could not reach us at once. Please give us an opportunity to make it right for you. I kindly ask you to provide me with the order confirmation number and I will check what we can do.
Sincerely,
Consumer Relations department at CARiD.com
Tony from carid.com helped me place an order for my car. I was kinda hesitant about placing an order for seat covers for my car for 200$ but Tony assured me that the seat covers would be an exact fit to my car 100 %. He also got me a discount for being a government employee... Awesome customer service
Its always better to deal with a person in this tech world we live in now a days. Can't wait till my seat covers arrive... Will post another review when they arrive...
Great customer service and support and very good service I recommend this company I'm very happy to buy me staff for me truck
I talked to CARiD and ordered some new rims for my car. I mentionined to the rep that I am military and they worked with me in helping me save money wherever I can. The rep was kind and caring and did a lot to help me in ordering my new wheels for my car.
So far all the products that came are spot on looks amazing and instuctions are well explained. Customer service is also wonderful they will help u out with everything you need.
I have been looking for Seat covers for my 2004 Ford F-150 for several years. Because this is the first year this model came, out not even Ford could get it right. After three attempts with three different companies I kind of gave up hope and resigned myself to having paying a huge price for professional shop to custom make them. Well, one day I saw an ad from CARiD and called. Aaron is who I reached. He was very patient, and informative with me, an old skeptic. He walked me through the process and I ordered a set of covers. They are perfect. Thank you Aaron.
What i ordered and what i received was totally different, then i was accused of damaging the item, just so they don't have to pay for the return shipping, losers!
Hello Brad,
Thank you for taking time to post this feedback. First of all I want to apologize, that the product was not as described. I am also sorry to know, that the part was damaged. I do understand your dissatisfaction with the whole transaction and I do apologize for all inconvenience caused to you. Please get back to us here with your order confirmation number, so we can look into your profile and check what could be done.
Sincerely,
Consumer Relations department at CARiD.com
I purchased a set of wheels and tires from them and they were mounted and balanced. When they were installed on the truck the truck couldn't be driven over 50 mph. I took it to a tire shop and not a single tire was balanced. After several e-mails with Carid customer service they told me the tires we within spec. When I asked how it could be in spec and not drive over 50 mph without shaking they stopped responding to my e-mails.
Dear Tom,
We are sorry to know, that you had encountered such issues with the wheels you had purchased with us. We will gladly ask our Wheel team to look into the order and check if thre is anything could be done for you.
Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations department at CARiD.com
DO NOT purchase anything...
I purchased one time by using visa they took my money and they asked for verification number.
I had to go to the bank to get it
I sent the verification to them.
2 days latef they canceled my order
+ they tried to start a new order by taking more money from my visa, but my bank stopped them and blocked they.
When i emailed them, they lied and said they didn't try to do that, and for the cancellation they said because i didn't send the verification code, but i did 2 days before,
I said to them ok i don't want to buy anything but give my money back, they didn't reply to me after that, and i didn't got my money back
Please everyone be careful and don't buy anything from then
Dear Husamuddine,
Thank you for posting this feedback. On the behalf of the company I want to apologize for all verification issues you had encountered with. I will gladly look into your profile and have my verification team to get in touch with you and address all your concerns. Please get back to us here with your order confirmation number and we will contact you ASAP.
Sincerely,
Consumer Relations department at CARiD.com
Do not purchase anything from this company. If for some reason you need to make a return and get you money back they will make that impossible to do. There are many other online retailers you can deal with that have much better reputations. STAY AWAY
Hello Michael,
Thank you very much for taking time to post this feedback and letting us know about the issue you had encountered with. I am sorry to know, that you had issues with returning the product. I would love to look into your profile and check if there is anything I can do to resolve the case. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations department at CARiD.com
Products are excellent, beautiful, custom fit. Whole new look for my 14 year old Ford pickup. Customer service is the best experience I have encountered since remodeling tbis truck. I thank everyone from top to the bottom of the chain. Thank you so much, Craig VanCampenhout(*******@yahoo.com).
Carid has the most and best accessories for your vehicle anything and everything is on there. They're customer service is excellent as well definitely a 5/5
Bought shock and strut set, received 3 on time and the last one was 2 days later and I had to drive 20 miles to pick it up from UPS store. Next purchased set of coil springs Tuesday and had them expedited for Friday so I can have them before Sunday. I received all but one, they called me Thursday after I received package and said the other is being shipped ground and I will have Monday. Had to pay mechanic more.
Dear Brandon,
We do appreciate your feedback and we are sorry to know, that items were delayed. We do apologize for all inconvenience this delay had caused to you. Could you please get back to us here with your order number, so we look into your order and check why the delays were taking place? We appreciate your cooperation in advance.
Sincerely,
Consumer Relations department at CARiD.com
I have never experienced such poor service from a company. I tried to return some spyder headlights because they did not fit, as well as the LED's were bad. They would not accept them. I also ordered some Fabfour steps from them as well, and they came with deep scratches all over them. No return either. This was close to a thousand dollar order.
Hopefully this company will be taken of the market as a reputable company and people will not purchase anything from them.
Hello Charles,
Thank you for posting this feedback. We are deeply sorry to know, that you had encountered such issues with the items you had purchased with our company. We do understand your dissatisfaction and we do apologize for all inconvenience caused to you during this transaction. We want to look into your order and check if here is anything we can do in order to resolve the issue. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations department at CARiD.com
Would not recommend CARid. We are on our 4th try to get the correct and non damage wheels. At this point we have 3 good wheels, one scratched and one replacement that does not match the other 3 wheels. Now they are saying that we have to wait for RMA shipping labels before they send the correct 4th wheel. It has taken over three weeks to get to this point and we still do not have a matching 4 wheel set. Do not recommend CARID
Dear Jamie,
Thank you for posting your feedback. We do appreciate it and we do apologize for all inconvenience you had encountered during this transaction. We are truly sorry to know, that you had encountered such issues. We will gladly look into your profile and check if there is a way to speed up the replacement for you. Please provide us here with your order confirmation number.
Sincerely,
Consumer Relations department at CARiD.com
Ordered Spyder LED Headlights and when I received them, one had no bulb retainer. Called and was given the usual run around. No refund, part no longer available, there's nothing we can do. Told them them that they had sent me a product that wasn't complete for $240. They told me there was nothing they could do. I'll never buy anything from carid, onyx, or Spyder again.
Hello Mike,
Thank you for taking time to post this feedback. I am sorry to know, that the product arrived incomplete. I do apologize, that my customer service was unable to help you to get the missing piece and I do apologize for all inconvenience this matter had caused to you. My team would like to look into your profile and check what can be done for you in this situation. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations department at CARiD.com
Check this out world! I don't know where you shop for your car accessories but if it is not carid, then it's the wrong place. Frank and the rest of the carid staff has once again, provided me with a service that is second to none. Love this place. Carid lifer!
It was a pleasure to speak to Aziz with some questions about a Hood Scoop for my 2012 WV Beetle. Due to the sloop of the Hood I needed to know if this Part would work. And he pointed out in the Description that it had been made with a slight angle other wise it would not sit Flush [ Flat on Hood]. He assured me it would work and also pointed out I could send it back No Problem. It is of Quality Material. I am very happy to Deal with a accompany Staff like this. Thanks... Nicholas
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tmia J.,
Thank you for posting your feedback. We are sorry to know, that you were unable to reach us and get all issues resolved. We will be glad to look into your profile and address all your concerns. Please reply to this comment with your order confirmation number and we will get back to you with resolution.
Sincerely,
Consumer Relations Analyst at CARiD.com