CARiDReviews 7,317

Very frustrating experience. Got incorrect parts and having great difficulty trying to return. They want me to pay again and reimburse me when they get the old parts which they can't seen to send me return authorization for. I never heard of this in 34 years buying parts for our shop. No one at CARiD seems to care about my problem as 9 emails and 11 phone calls haven't resolved this situation. I'm going to do a blast and stop payment on cc if it isn't resolved soon.

I ordered a front bumper from CarID. After a couple weeks of not having any shipping updates, I finally emailed them. I got an email back saying someone would update me within 48 hours. 2 days later and no email back, but my package finally arrived. The box seemed beat up when I received it, so I opened it up to glance at it, but the delivery driver insisted I must sign the release paper to take and inspect the box, so I did. By the time I helped him carry it up my driveway, inspected it, and saw the mass amount of damage, the driver was gone. Not only was there damage that obviously happened in the shipping, but there are chips missing out of the carbon fiber bumper that were sloppily painted over to try to cover. The customer service supervisor was no help whatsoever, and didn't even have the right information about the shipping company. Now i have a $400 piece of trash sitting in my living room because they now won't accept a return

This company will take care of you even when you are not playing 100% by the rules. They went out of there way to assist me in something they could have just said "sorry"!

I ordered set of wheels and tires. Received a call 10 min later saying they didnt have the tires I ordered with the wheels. I said " give me the next better set. Joseph (customer rep) said they only have lesser grade availble. Of the 4 choices i had for tires, they would only offer me the lesser grade. I asked to cancel whole ordet. Joseph then told me it was too late and i was stuck with the wheels. I asked to speak to manager after giving Joseph a few explitives. Manager did nothing.
Now a year later I damaged a wheel. I ordered a replacement wheel from," Carid" (unfortunately couldnt find anywhere else), and was bent out of the box! Tire shop tried to balance the bent wheel but couldnt. Shall I attempt to call and resolve this? Not! Why would I go through all their BS excuses why they wont help me, again! Lesson... put wheel on balance machine before tire is mounted. Carid sells junk! Factory wheels goin back on.

I am writing this review in regards to Frank Boyle. I had some questions about some wheels and tires that I will be ordering in the future through CARid. Frank was amazing and answered all of my stupid?'s with ease. I even sent him an email the next day with an additional question about TPMS sensors for my car and he replied in a very timely manner. I recommend Frank Boyle if you call into CARid with wheels and tires questions.

Thank you,

Eric Teagardner

CariD was great to me! I have placed two orders with them. The first order was the stop tech street drilled and slotted break kit (front and rear) and I just placed my second which was a magna flow touring series exhaust system and a new driver side front fender for my 2005 Audi s4. They were extremely helpful with any questions that I had with both of my orders. Thank you CariD I will be back to spend more of my $$! Thank you Nancy and Greg!