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CARiD

3.6

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CARiD Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
765
shipping
794
returns
697
quality
681
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Awesome service
October 7, 2023

I have had nothing but a good experiance from this website, every part has been the correct part ordered for my 2014 Tundra. I will continue to use carid for my vehicle upgrades in the future

Date of experience: January 24, 2017
Puerto Rico
1 review
0 helpful votes
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Out standing service
January 24, 2017

I had to buy parts for my car, i was very confused, But then marvyn from carid, was so helpful, knowledgeable, friendly, he treated me so good that i wanted to keep on buying. I wouldnt buy any were else. Thankyou Marvyn

Date of experience: January 23, 2017
New York
2 reviews
1 helpful vote
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The headlights look absolutely incredible on my 2008 Blue Toyota Tacoma TRD Sport. I love how the CCFL is a clean clear color. Even though mine are tinted, it wasn't as dark as they show it on the picture when you buy it, which is awesome. Everything went great. Good installation help video. The only thing that was a problem was that it arrived a day late, but that's the fault of UPS, and in the end it didn't matter as soon as I got them on. Great website, will definitely order more things from there soon!

Date of experience: January 23, 2017
California
1 review
0 helpful votes
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Called seeking an Transmission for my 79 Buick Lisa checked with another company worker to make sure that I would be ordering the correct Transmission, torque converter. She was awesome! Thanks Lisa

Date of experience: January 22, 2017
Utah
1 review
0 helpful votes
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CARID!
January 24, 2017

This is not the first time I have received over and beyond help form CARiD costumer service. I do and recommend starting here for parts, because the search will be over.

Date of experience: January 21, 2017
Poland
1 review
2 helpful votes
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Lovely, kept their word!
January 20, 2017

Custom rims for my Mercedes C300 sport were delivered on time, the alloy black color was just as requested. I will recommend the company to my buddies!

Date of experience: January 20, 2017
Virginia
1 review
0 helpful votes
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Patient Time Taken
January 20, 2017

I had several Items that was mixed up when ordered. I called and a Rep. Jermy listened attentively to my venting and my confusion from someone else with the company. He took the time to back track thru my e-mail and my wifes e-mail to pin down who ordered what and when after spending 40min one day and 35min the next day due to me asking for him, my issue was resolved, come to find out that the package I received had the wrong name on the label and I had the correct item. He even sent me an e-mail link of a truck like mine so I could see how the item would look on my truck and that what I thought was to short, that it really was the design. This company has excellent staffing and parts for all vehicles, they have a customer for life

Date of experience: January 19, 2017
Texas
1 review
3 helpful votes
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Horrible service
January 20, 2017

I ordered custom rims for my audi 2013 s-line prestige Q7. I placed an order in November of last year and was told i could posssibly receive them in late December at latest early January which was expected their custom. A few days later I spoke with one of the reps about a confusing email I received from them which he explained and then I asked again for an eta on my rims and he hit me with January 18, maybe a couple of days later. So at this point I'm thinking what's a couple of week more, hopefully not much later. I checked my email for a notification that my rims were on their way and saw nothing so I called them to ask and spoke with Justin a rude rep for carid, he gave me an eta of almost a month more. He didn't care didn't try and help and sounded like he didn't give a $#*!. Will never purchase anything else from them, I feel like they're incompetent and lack the drive for customer satisfaction. DO NOT RECOMMEND THIS SITE TO ANYONE!

Date of experience: January 19, 2017
Virginia
1 review
0 helpful votes
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Great customer service!
January 20, 2017

I dealt with Jeremy and he did a fast, efficient, and great job with a price match on an item that wasn't cheap! No hassle. Great interaction. Will definitely get my business again!

Date of experience: January 19, 2017
Texas
1 review
2 helpful votes
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Ryan was very careful to ensure the parts I was ordering would fit my vehicle. Free or discounted shipping would have been better

Date of experience: January 19, 2017
Florida
1 review
0 helpful votes
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Give Jorge a raise!
January 19, 2017

I called to ask about a harness bar. Jorge took the time to make sure it would fit in my car and even let me know that it came in different colors (which I didn't know). To my surprise the bar wasn't going to fit and so Jorge looked up a comparable bar that would fit. If not for Jorge's quick wit and judgement I would've received the wrong bar and that would have delayed my overall ground up build. Thanks again Jorge!

Date of experience: January 18, 2017
Arkansas
1 review
0 helpful votes
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Great
January 19, 2017

Great service first time i order some custem wheels and i love the was very helpful in getting my custom wheels
Card / auto/is the best place to shop for your car parts. They very easy and comfortable understanding for all my questions fast and smooths

Date of experience: January 18, 2017
Texas
1 review
0 helpful votes
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I am very satisfied with the excellent service received by Monica while looking for all the parts. They will take their time to help you out with all your needs no matter how long will take them to find you the right fitment for your car. I am very happy with their service and the consideration that they have with all the veterans or military service personnel. Thanks so much.

Date of experience: January 18, 2017
Utah
2 reviews
2 helpful votes
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Great customer service
January 18, 2017

I called to ask for the military discount. The associate that answered my call (Will) was very polite and helpful. He helped me through the process and provided me with the new price after my military discount. Great customer service.

Date of experience: January 17, 2017
Ohio
1 review
0 helpful votes
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I wanted to replace my old in channel wind deflectors with a new set and of course I chose Carid because I've had nothing but excellent service on all my previous purchases. Giovanni was my sales associate who placed my order in 10 minutes or less and I had fast shipping as well. Two thumbs up for Giovanni and Carid... Jerry B.

Date of experience: January 16, 2017
Florida
1 review
0 helpful votes
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carid.com is awesome
January 17, 2017

I'm am impressed by the site Carid.com there are the best parts and full Assemblies website iv known. Iv only heard great things about the site. I knew I was missing out.

Date of experience: January 16, 2017
Pennsylvania
1 review
0 helpful votes
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Awesome!
January 17, 2017

Great service, ordered headlights from here and was really surprised how fast they shipped. Also a huge amount of inventory to choose from

Date of experience: January 16, 2017
Michigan
1 review
0 helpful votes
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Ana was extremely helpful in changing a mistake on my email account so I could receive the tracking number to know when I was going to receive my tail lights

Date of experience: January 13, 2017
New York
1 review
0 helpful votes
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I purchased two rear brake calipers for my 2006 Hyundai Sonata, from my initial call to when I received the parts, the representative knew what she was doing and answered all questions in a professional manner.
I will recommend CARiD to friends and family.

Date of experience: January 13, 2017
New York
1 review
0 helpful votes
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Adriana service j
October 7, 2023

Thanks a lot Adriana, the great help you give your comany is great because they know how to chose people like you for the job, life is good, smile always, thanks

Date of experience: January 13, 2017

From the business

CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.

Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.

At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.