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The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I have had nothing but a good experiance from this website, every part has been the correct part ordered for my 2014 Tundra. I will continue to use carid for my vehicle upgrades in the future
I had to buy parts for my car, i was very confused, But then marvyn from carid, was so helpful, knowledgeable, friendly, he treated me so good that i wanted to keep on buying. I wouldnt buy any were else. Thankyou Marvyn
The headlights look absolutely incredible on my 2008 Blue Toyota Tacoma TRD Sport. I love how the CCFL is a clean clear color. Even though mine are tinted, it wasn't as dark as they show it on the picture when you buy it, which is awesome. Everything went great. Good installation help video. The only thing that was a problem was that it arrived a day late, but that's the fault of UPS, and in the end it didn't matter as soon as I got them on. Great website, will definitely order more things from there soon!
Called seeking an Transmission for my 79 Buick Lisa checked with another company worker to make sure that I would be ordering the correct Transmission, torque converter. She was awesome! Thanks Lisa
This is not the first time I have received over and beyond help form CARiD costumer service. I do and recommend starting here for parts, because the search will be over.
Custom rims for my Mercedes C300 sport were delivered on time, the alloy black color was just as requested. I will recommend the company to my buddies!
I had several Items that was mixed up when ordered. I called and a Rep. Jermy listened attentively to my venting and my confusion from someone else with the company. He took the time to back track thru my e-mail and my wifes e-mail to pin down who ordered what and when after spending 40min one day and 35min the next day due to me asking for him, my issue was resolved, come to find out that the package I received had the wrong name on the label and I had the correct item. He even sent me an e-mail link of a truck like mine so I could see how the item would look on my truck and that what I thought was to short, that it really was the design. This company has excellent staffing and parts for all vehicles, they have a customer for life
I ordered custom rims for my audi 2013 s-line prestige Q7. I placed an order in November of last year and was told i could posssibly receive them in late December at latest early January which was expected their custom. A few days later I spoke with one of the reps about a confusing email I received from them which he explained and then I asked again for an eta on my rims and he hit me with January 18, maybe a couple of days later. So at this point I'm thinking what's a couple of week more, hopefully not much later. I checked my email for a notification that my rims were on their way and saw nothing so I called them to ask and spoke with Justin a rude rep for carid, he gave me an eta of almost a month more. He didn't care didn't try and help and sounded like he didn't give a $#*!. Will never purchase anything else from them, I feel like they're incompetent and lack the drive for customer satisfaction. DO NOT RECOMMEND THIS SITE TO ANYONE!
I dealt with Jeremy and he did a fast, efficient, and great job with a price match on an item that wasn't cheap! No hassle. Great interaction. Will definitely get my business again!
Ryan was very careful to ensure the parts I was ordering would fit my vehicle. Free or discounted shipping would have been better
I called to ask about a harness bar. Jorge took the time to make sure it would fit in my car and even let me know that it came in different colors (which I didn't know). To my surprise the bar wasn't going to fit and so Jorge looked up a comparable bar that would fit. If not for Jorge's quick wit and judgement I would've received the wrong bar and that would have delayed my overall ground up build. Thanks again Jorge!
Great service first time i order some custem wheels and i love the was very helpful in getting my custom wheels
Card / auto/is the best place to shop for your car parts. They very easy and comfortable understanding for all my questions fast and smooths
I am very satisfied with the excellent service received by Monica while looking for all the parts. They will take their time to help you out with all your needs no matter how long will take them to find you the right fitment for your car. I am very happy with their service and the consideration that they have with all the veterans or military service personnel. Thanks so much.
I called to ask for the military discount. The associate that answered my call (Will) was very polite and helpful. He helped me through the process and provided me with the new price after my military discount. Great customer service.
I wanted to replace my old in channel wind deflectors with a new set and of course I chose Carid because I've had nothing but excellent service on all my previous purchases. Giovanni was my sales associate who placed my order in 10 minutes or less and I had fast shipping as well. Two thumbs up for Giovanni and Carid... Jerry B.
I'm am impressed by the site Carid.com there are the best parts and full Assemblies website iv known. Iv only heard great things about the site. I knew I was missing out.
Great service, ordered headlights from here and was really surprised how fast they shipped. Also a huge amount of inventory to choose from
Ana was extremely helpful in changing a mistake on my email account so I could receive the tracking number to know when I was going to receive my tail lights
I purchased two rear brake calipers for my 2006 Hyundai Sonata, from my initial call to when I received the parts, the representative knew what she was doing and answered all questions in a professional manner.
I will recommend CARiD to friends and family.
Thanks a lot Adriana, the great help you give your comany is great because they know how to chose people like you for the job, life is good, smile always, thanks
Answer: No, no no no no no no. Do not use this site. Go to a local shop and get a quality product with a warranty. Go to a store front.
Answer: Dear Jose A., The shipping timeframes depend on the type of the product you are going to purchase. Most of the items are on stock ready to be shipped, however, we list products which have to be manufactured. Shipping within the US usually takes up to 5 business days. To get more information, please call our Sales line at 800-505-3274 ext 81. We will be glad to answer all your questions. Thank you. Have a wonderful day!
Answer: Dear Liz K., That's a good question, but unfortunately, we do not have an answer on it. It is better to ask the SiteJabber support to explain how the rating calculates. To answer your question about why you should buy from us, I would say that we have a huge variety of the OE replacement and aftermarket automotive goods and if you are fixing or restoring your vehicle you must look through our website. We do guarantee the lowest price and good quality. If you have any questions or concerns, please give us a call at 800-505-3274. We will gladly assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Time h., We are sorry to know, that your product got damaged. Our professional Tech Support team will be glad to look into the issue and help you with getting a refund for the damaged merchandise. Please get in touch with our representative at 800-505-3274 ext 82. Thank you
Answer: Thank you sitejabber... I will put out the extra money and buy my parts from pep boys. That way if I have a problem I can just walk into the store to return the item. This site is a God send because I was just about to place my order on CARid.com
Answer: They are only concerned about the sale and not the customer. Maybe the owner was in the used car buisness before!
Answer: Dear Chantal, Thank you for your questions. All prices on our website are given in US dollars. Please specify the item number you are interested in to me at [email protected] and your vehicle details and I will provide you with the total in Canadian dollars. Look forward to your reply. Thank you in advance!
Answer: Dear Tom, Thank you for paying your attention to the reviews posted for our store. Unfortunately, it is rare today that people take the time out of their day to recognize a job well done. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. That is why you can see negative reviews only. Please specify your concern and your order information, so I could do everything possible to prevent you from writing another negative review. You may email me directly at [email protected] Look forward for your reply.
Answer: Dear Quincy, Thank you for your concern. We regret to know, that the mufflers did not meet your expectations and you decided to return them. Usually Magnaflow meaning vehicle specific high performance exhaust systems, with badges and polished tips etc. In this case the universal Magnaflow mufflers were purchased. They were true Magnaflow items, but universal fit. To ensure the precise fit, there was a need to measure the original mufflers and to purchase the ones with the same dimensions. Anyway, the mufflers are on their way back to the manufacturer. We will issue a full refund to your account upon receipt. If you have any questions or concerns, please give us a call at 800-505-3274 ext 82. We will be glad to assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Morgan, We will be glad to cancel your order asap. Please call our Customer Service team at 800-505-3274 ext 82. Thank you
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.

