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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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The customer service is amazing. They are very helpful and know what they are looking for. The answers were fast. I was treated like a member of their team and/or family. Not only was the customer service amazing but the gear is making my vehicle look better.
Very helpful And a ton of good quality parts to chose from keep up the good work Mauricio Thanks
Made my car look more like a sports car. Love the rims. Tires ride great gives a nice smooth ride
Alex from car ID was faced with a big problem the other day ME! My big fat fingers made a mistake while shopping on the website for some wheels. After dealing with i don't know how many phone calls from me he was able to work everything out. Thanks Alex
I was very encouraged to call again without you guys having that item on the website he figured it quickly.
I contacted CARiD and spoke to Tammy about if she would Price Match a set of Anzo's taillights for my Silverado, Tammy went to work and she matched the other guys price, Great job to Tammy and Kudo's to CARiD, You have a new customer for Life, Thank You
Laura was very polite and considerate enough to ask me if I minded waiting a minute so she could get me the answer to what I feel were not common questions. Appreciated the thoughtfulness!
Great customer service from Paul, giving me all the information on the product I'm interested in :) Having problem Submittig my Review?
I have heard of CARiD before but had a chance to buy from them. I was lead to their site due to a discussion in a forum which mentioned they have good prices. I went to their site and used their chat function to inquire about the item I was interested in. I go to talk to Amanda who provided excellent service which led me to buy - I was just browsing first. I will surely check with CARiD in the future.
II recently attempted to make another purchase from CARID.COM. Unfortunately the website was giving me a little trouble with promotional prices and adding a gift card to the sale. I called and got Giovanni as my CSR. He was able to find the part I needed and add the gift card to the sale all within a minute. Quick, easy and knowledgeable. 5 STARS!
Amanda did a great job in our live chat. I had questions regarding one of their featured products for a Toyota pickup and she took the time to find out what I needed to know!
Thank you!
She helped me find the right part at the right price and even threw in a discount code to boot. The web site is easy to use. The prices seem to be inline.
CariD has excellent service and products. And any company that gives a military discount is A-OK with me.
Worked with Daniele on getting Oracle truck lighting she was outstanding make her a manager. Its people. Like. Her. Who make shopping for Truck. Parts a breeze with no issues at all. Everything was done. Professionally with a great sounding voice that you can enjoy while you ask a question very refreshing..
Nice people to talk too, and willing to take the time to find the right thing your looking for. Had a question about a tonneau cover for my 2017 Tacoma and they answered it with no pressure to buy from them.
Daniela the CSR was very courteous & friendly & helped me resolve my issue as I had ordered the incorrect part & she corrected it & the part came to me on time... she's a great rep & it was my pleasure speaking with her
If I could give 0 stars I would, I called asking for some rims options for my project truck (a 96' Chevy K3500) and the customer sales rep guided to some fuel rims that "would fit my truck" so I ordered them based on his guarantee they would fit my truck. It has taken me a while to get my project truck back together and I tried to install them today and they don't fit, not even close. They have a +1 offset and I need at least and -20 offset. I just got off the phone with Justin and he said because of the lapsed time, no matter if his guy sold me the wrong product that he wasn't going to fix their mistake and there was nothing he was going to do about it. RIDICULOUS! I will never buy any more parts for my trucks from here ever again! Do yourself a favor and order from someone who cares!
It's great ethical business and certainly knew how to satisfied my desirable dream. Those employees did a hell job to work hard with my negotiation of best deal. I clapped their earn of hardest work. I really appreciate their best work.
First I'd like to say that if I could choose zero stars I would. The service and follow up that I have received since contacting CARid has been terrible. The problem stems from a $900 product that was sent without all of the components. It has been two weeks since I have contacted CARid about the problem and the only follow up that I have had has been is when initiated it. The customer service is the worst I have ever received after a sale. CARid has put the problem back on the manufacturer and will not refund or replace the other product.
Hello Scott,
Thank you for posting this review. We are sorry to know, that you received the incomplete order and CARiD was giving you hard times with resolving the issue. We will gladly look into your profile and check if there is anything we can speed up for you. Please get back to us here with your order confirmation number.
Sincerely,
Voice Of Client team at CARiD.com
I had to send back an order... spoke with a very kind and helpful guy named George. Helped through the whole process no questions asked. Great company would order again.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James,
Thank you for posting this feedback and letting us know about the issue you had encountered with the rims you had purchased with us. We do understand your dissatisfaction with this unpleasant situation and we do apologize for all inconvenience caused to you due to this matter.
We looked into your order and figured out, that the return period passed and, unfortunately, we cannot assist you in returning the rims. We do apologize for that. It was necessary to check fitment 9 months ago, when the rims arrived.
If you have any questions, please call us at 800-505-3274. We will gladly answer all your questions.
Sincerely,
Consumer Relations team at CARiD.com