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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Amanda was very helpful and she helped me with everything that I need pertaining to my vehicle. I would recommend any who who use this site to her... Thanks for all the help I received...
Kelvin helped me understand the options available during my purchase of exhaust products. He called the manufacturer directly, and received my specific answer in a really timely fashion. I saved over an hour(I'm sure) of research time just by speaking with Kelvin. Thanks Kelvin!
I ordered some wheels on the 21st of February, they were suppose to be shipped on the 2nd of March. To date I haven't received any information about the status of my order. I have tried calling, no luck. I have tried emailing, no luck. I have tried using the live chat feature on the website, no luck. Then I log into my account on the website today only to not be presented with my order history, shady to say the least. A process that I anticipated being smooth, has turned into an effort in futility to obtain my funds as I'm no longer interested in the goods. My advice to anyone don't purchase from this company, as it's very frustrating and a waste of time.
Jacob assisted me in price matching some automotive light bulbs for my truck. Great service with personality, speed and efficiency. Even a thank you! Hopefully everyone recognizes great service and provides positive feedback!
Great job Jared!
I had great customer service from Bryan! He took time to answer all my concerns and helped me to get my Military discount on my order. I had contacted a different site with far less favorable results. The CarID site is fantastic! I would recommend them to anyone. Thanks Bryan for all your help! John C.
Luis was awesome. I am looking forward to purchasing my wheels and tires from Luis at CARiD. I love my WRX and these guys are the best. I know my car will look great when done.
Thanks so much Luis for all your input and guidance.
Rick
I placed an order for a car seat on Feb 11th; it was to ship on the 14th it did not. Contacted them since I did not recurve anything and only then was I told it was back ordered till March 22 so we canceled the order. We were told the order would be canceled within 24-48 hours; it was not. Got an email on Feb 20 saying my order had shipped. Hmmm little off don't you think. Call and asked what was going on and was told we didn't cancel soon enough. I guess 72 hours isn't enough time. Ask for my return label and got an email on Feb 23 saying 24-72 hours. Never got them. And everytime we called it we got "They will be here within 24 hours or They will be here today". They were coming through email mine you. And they still never came. Called the last time and told them I was getting my lawyer only then did i get my return labels. Still waiting on our refund. Customer service was a joke, talk to so many different people durning this time. No one knew why. Only 2 people where nice about it and 1 very rude guy hung up on us because he didn't wa r to deal with our tone. And the mangers didn't care. SAVE YOUR SELF FROM THIS AND ORDER SOMEWHERE ELSE.
Hello Missy,
Thank you very much for posting this feedback and letting us know about the issue you had encountered with. On behalf of the company we want to apologize for all inconvenience you had gone through during this transaction.
We will gladly look into your profile and speed up the refund for you. Can you please get back to us here with your order confirmation number?
Sincerely,
Consumer Relations team at CARiD.com
Good customer service. Love the price match guarantee. Was disappointed that I paid for and then waited almost a month for headlights to be shipped that, when the time came for them to be shipped, the "expected shipping date" was extended by another month. Ended up cancelling that order and buying the headlights elsewhere.
I bought a part for my boat then found out I could not use that part I called for the RMA as they request and all you get is a huge run around its been 6 days and still no RMA number when I call customer service they say wait 24 more hours when it clearly states return merchandise numbers take 24 to 72 hours lousy Customer service and I sincerely warn everyone buy from elswhere to avoid and of these problems. I've emailed phoned and left messages to no avail. Time to get my staff attorney involved.
Dear Robert,
We are sorry to know, that you were unable to use the product you had purchased with us and had to return it for a refund. Usually we need 2-3 business days to get the RMA from the manufacturer to provide the client with it. Unfortunately in your case the RMA was delayed by the manufacturer. Please get back to us here with your order number, so we can look into your order and check why the RMA was delayed.
Sincerely,
Consumer Relations department at CARiD.com
Frank was very kind and helpful. He answered all our questions and assisted in our ordering. Even though we didn't complete our order over the phone, Frank emailed a link that made checkout quick and easy.
Carid... is the best. Period. Great service and customer service is second to none. I've customized two trucks so far through them. Lowest prices
Ordered a $700 chrome custom grill for my car, and it doesn't fit. It's a hug gap between my hood and grill. I had ordered the exact year make and model. Had it professionally installed and it looks ridiculous. Who spends $1200 on a grill for it to look $#*!ed and botched? Me...
Dear Leslie,
We regret to know, that the grille you ordered with us did not fit your vehicle. We do understand your dissatisfaction and we do apologize for all inconvenience this unpleasant situation had caused to you.
Please provide us with your order confirmation number here and we will gladly help you to resolve this unpleasant situation.
Sincerely,
Consumer Relations department at CARiD.com
Ordered mud flaps for Ford Edge for the front and rear and received both at different times but in a short time. I am very happy with the person I ordered from and would order, and probably will, order again.
The service was excellent and professional. The company also honored the price match on my order. I will definitely order from their website again.
Wonderful customer service, very helpful,
Thank you Juan Jo. It's not common to get a customer service person that will go above and beyond what is required on a daily basis. Thanks to you, you will have a customer for life! Your supervisors should have you mentor new employees.
I wanted a tow kit for my vehicle but didn't really know what I needed. The sales associate, Winfield, was extremely helpful and professional. And the order arrived in 3 days! Great service!
I order wheels. I checked the status of order. After being ordered 2 weeks. I had someone call me after 1 week asking about the application, she told me the wheels were in Stock and they would be ship the following Monday. I gave it Wednesday no wheels yet. I called again customer service said the wheels had been discontinued. I feel that if the wheels had been discontinued that someone or somebody should have contacted me about it. I find it real hard to believe that the wheels had been discontinued. Considering that it was a new style wheel and that Butler tire in Austell, GA were able to order the wheels. I am A VERY UNHAPPY CUSTOMER and I Would suggest to everyone to not use Carid for nothing.
Hello Robbie,
Thank you for posting this feedback. We are sorry to know, that the wheels you ordered with us happened to discontinue. We do understand your disappointment and we do apologize for all inconvenience this unpleasant situation had caused to you. We want to look into your order and check what really happened to it.
Please get back to us here with your order number.
Sincerely,
Consumer Relations team at CARiD.com
My order came and it looked like someone played kick back with it. So I called and they wanted me to jump thru a bunch of hoops in contacting k&n. Why shouldn't they? Robert said once you buy it from us your on your own. Never again do business with Carid
Dear William,
Thank you for your feedback. We are sorry to know, that the product you received was in the poor condition. We do apologize for all inconvenience you had gone through during this transaction. Please provide us with your order confirmation, so we can look into your profile and check what was going on.
Sincerely,
Consumer Relations team at CARiD.com
I was very impressed with Kirsten's knowledge of the products I was asking about. If there was an answer she did not know she called the manufacturer and got the answer for me. When I am ready to place my next order I will call her directly.
As a customer service manager for a major manufacturer for over 30+ years, I feel Jacob displayed professionalism related to product knowledge. That display is vital as a front line representative of the success of a company. GOOD JOB JACOB! I hope other sales reps will follow his lead.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Trevor,
Thank you for taking time to post this review. We are sorry to know, that the wheels were not shipped to you in time and we do apologize, that you were unable to get in touch with our wheels specialist. Please get back to us here with your order confirmation number, and our Wheels specialist will give you a call back and address all your concerns.
Sincerely,
Consumer Relations team at CARD.com