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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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This was my first order with carid and it was a great experience, from the product selection to the customers service. I received my order on time and as described. I made a call to customer service after receiving my order about installation and was greated by a very friendly and knowledgeable staff member named Yoselyn whom took the time to address my concern. She was patient and thorough. She made my experience a great one.
I had a handful of coupons I was looking to use on carID, and none of them were really working. Therefore I call the website and Bruce picked up the phone. I'm so glad he did because he was able to help me get the price lower on my order. I will definitely be coming back to CarID for future purchases.
Annie is terrible, I have been waiting for a call back/ email back. My hood came in warped and the measurements were off. Sent pictures and everything needed and requested. She has been avoiding my calls/ emails for weeks now. When she did actually talk to me I received a run around. This company has the worst service I've seen. A simple refund is all I asked or full credit towards another hood. At this point, I just want my money back. This has been on going since early February.
Call ahead to see if they had a part in stock told me they did process my order cashed me out for my order and then called me back about a week later to tell me the item is not in stock and that it's on backorder...
Hello Chris,
Thank you for submitting this review. We are sorry to know, that the product you purchased with us happened to be on backorder. We do understand your dissatisfaction and we d apologize for all inconvenience this matter had caused to you. Please provide us with your order confirmation number and we will gladly check the status of the order and provide possible solution.
Sincerely,
Consumer Relations team at CARiD.com
I called to ask questions about a set of rims. Ashley informed me that she would she would have to call the manufacturer in order to get the right answers, and that she would call me on Monday. To my surprise, when Monday came, Ashley did follow thru. Ashley is a asset to your company!
Very nice to deal with can talk to an actual person not a computer smoth transition good price thank you
It was the best and the sale person Rekha's was the best. I will keep shopping with them. Now I know u can order your on part at cheat price and not let the mechanic take u for your money. And the person was very helpful and very nice on the phone and took her time out to help me.
I purchased some LED headlight bulbs and after a few days I was notified they were on backorder. I called Carlos and he immediately got with a supervisor and sent me a higher priced kit as a replacement. Great customer service and now I will use CARID for all of my purchases
Contacted CarID in regards to purchasing a Hurculiner truck bed lined kit. This product is quite hard to get due to shipping restraints or extremely expensive to ship. Went to CarID and opened a chat and quickly got all the info I needed and a discount code that saved me a few bucks. The operator was quick to answer my questions and it was nice it was not an automated response.
Not my first order and will not be my last.
Thanks Laura for your help.
Dennis Armstrong
Frank helped me. A very personable and seemingly knowledgeable guy. "Everything you want is in stock and should be on a truck to you on Tuesday. Wednesday at the latest.". Then come the email confirmation showing expected shipping one week later. I waited. A week later when nothing was happening I called. I was given an apology and excuses. And once again promised a lie. A few days later when I had enough and tried to cancel, I got avoided over and over again. I guess their phone system had problems. Before starting a second day of calling I was finally emailed tracking numbers. I have yet to see what I was actually shipped. But at this point I have little hope.
Hello Steve,
Thank you for taking time to submit your feedback. We are truly sorry to know, that the items you had purchased with us were delayed and not shipped to you in time. We do understand your disappointment and we do apologize for all inconvenience this delay had caused to you. We want to look into your profile and to check why this delay was taking place in order to avoid similar issues in future. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
I am from Surabaya east of java Indonesia Carid gave me a best solution when my tail lamp F 450 has cracked,
Given discount and fast delivery. Carid the place that I got solution
I called to order some parts for my car and I had possibly the best customer service I have ever had. Ray was friendly, knowledgeable and a great help. The process went fast and smooth.
When I spoke to Victor from CarID, he was very prompt and corteous and he really knew what I was talking about. I will definitely recomend CarID to my friends.
DAVID BALDWIN
CHULA VISTA, CALIFORNIA.
Ordered a set of wheels for dodge 2500 received wrong ines and the company would not work with me at all said that's what I ordered and told me to read their policy and I would understand. That's bull $#*!! Where I come from the customer comes first and if they ain't happy the company isn't either but not this one. Just beware of this dealer. Once u order u are stuck with them no matter what. I give them a boot up the $#*! if u could!
Ordered a set of tires and rims. My order was place on 01/30/2017. Today is 03/15/2017 and still nothing. I keep getting emails about the rims being on back ordered and that its not their fault. I was also told that its the manufactures fault. When I placed my ordered it showed all items were in stock. LIES LIES. Its been weeks now. Last week when I emailed them and asked about my delivery they said the tires that I ordered the DOT# was out of the date. I honestly think its just an excuse that they are using to hold up my order. I was given a new delivery date of 03/31/17. Lets see probably next week I will receive another notification that my rims and tires are delayed again. If you want to save yourself all this frustration I am feeling right now just skip CARid.com
Dear Flor,
Thank you for posting this feedback. We are sorry to know, that the rims and tires you had purchased with us happened to be on backorder. We do understand your dissatisfaction and we do apologize for all inconvenience this delay is causing to you. We will gladly look into your profile and check the accurate shipping date for your order. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
I hope everyone has a helpful, polite and we spoken guy or girl to help them with their parts order. I was able to get parts for my 1954 oldsmobile 88, witch can be hard to find or over priced. I was able to order the parts I needed at a reasonable price, glad I called!
Quick and fact customer service and my product iz on the way. Called back the next day two order another part for my Yukon Denali and same thing excellent service and all parts should arrive at the same time
They advertise that they have parts in stock when they are not in stock. When we called in to check on the order, they said the race car seats would be on backorder for 4-6 weeks. We told them to cancel the order. The refund never showed up. Called customer service and waited 20 minutes to be told that the order was never cancelled and that it would be 2 days before a refund could be processed. This company is poorly run and customer service is awful. Do yourself a favor and spend your money elsewhere.
Hello Dawn,
Thank you for taking time to share your shopping experience with others. We are sorry to know, that the product you had purchased with us happened to be on backorder and you had to cancel the order. We do apologize for the refund delay and all inconvenience it had caused to you. Please get back to us here with your order number, and we will gladly look into your profile and assure the refund is issued.
Sincerely,
Voice Of Client team at CARiD.com
Ordered parts on the 3/8/17 today is 3/14/17 still no parts (was told 3 business days), I called Carid and was told it was the vendors fault, Come to find out after waiting 2 business days and waiting on the phone for half hour, They processed the order that morning, I checked my email and sure enough it read processed, but still no package i will no longer order parts from carid, and I will not recommend them either.
Dear Terry,
We are sorry to know, that you had encountered such unpleasant situation during this transaction. We do understand your dissatisfaction and will gladly look into your profile to check what was going on with your order. Please get back to us here with your order confirmation number.
Sincerely,
Voice Of Client team at CARiD.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sabrina,
First of all we want to apologize, that the hood you received did not meet your expectations. We are also sorry to know, that you were dissatisfied with the service we had provided you with. We do understand your disappointment and we want to look into your profile and speed up the resolution for you. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com