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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Abysmal service. They go above and beyond to create fake one review profiles on this site to mask the 600+ legitimate negative reviews they have. Look at all the positive reviews... All by people on the same day all stars all only have ever reviewed carid. It's obvious nearly every single positive review they have is illegitimate and fake. It has been a month since my order and it is still not completely filled. Every delay they have, even those due to their own incompetence and ignorance, results in an email that blames the manufacturer for the delay that is 'out of their control'. Customer service is a joke and a nightmare to deal with. Avoid this place at all costs.
CUSTOMER SERVICE IS THE MOST SPITEFUL, AND USELESS IVE EVER SEEN. I WANTED TO MAKE A SIMPLE RETURN AND THEY TOOK SO LONG TO GIVE ME INSTRUCTION THAT THEY VOIDED IT BECASUE OF THE TIME PERIOD. I AM SO FRUSTRATED! At the least I can write a review if not involve legal. I paid a lot of money for a product that did not meet my quality standards. It was not as represented online in the very few photos provided for the product. I will never buy a single item from them ever again. Cant wait to tell everyone that I hope this company tanks starting with customer service.
Hello Kyle,
Thank you for taking time to share your shopping experience with others. We are deeply sorry to know, that you were having troubles with returning the product that did not meet he quality standards. We do understand your dissatisfaction with this unpleasant situation. Our team will be glad to look into your profile and check if we can offer a solution for the issue you had encountered with. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
They have just about everything by their customer service suck! I will never order from this website again!
There was a miscommunication about a specific car part I was interested in, and the gentlemen I spoke to easily cleared the air, quickly.
Joe was really helpful. The wheels I originally ordered would have taken and extra 8 weeks to ship. I didn't want to wait that long so he helped me to pick out another set of wheels that I liked and they shipped out to me within 3 days. Overall good customer service
I was pleased with my customer experience with Giovanni. He helped answer my questions and assisted me with getting the product I needed.
Ivette answered all my questions and was very kind and sweet. They do recognize and offer discounts to service men and women as well as first responders!
Make sure you do your research before ordering anything from them. Get OEM part numbers and verify your VIN numbers! Ask questions, save your receipts and emails! I will continue to order from them!
I called carid at 3 a.m. and Victor helped me purchase the correct parts I was looking for specific to my vehicle. Quickly and efficiently I place my order and was told to would be shipped to me within the week. Great service.
Its nice to talk to a real person who is willing to answer my questions very appreciateted thanks Victor
I called in to purchase a ram air hood for my 2007 Silverado. I had to split the cost over two credit cards. Had no problems and it went smoothly.
Really nice parts and great customer service, great quality. Frank called and helped with my order and got me a great deal with the website, over 5/5 review on carid
Best dealing they wonderful, the seller help in choosing my items,, I bought 2 calipers for my cars
1-trans Am collector Edition
2-Camaro ss
Thank you from Kuwait
Ayoub al-Sayegh
Do not order from here. Worst customer service I have ever experienced. They have no problems taking your money but they have a whole lot of issues getting you your product. I am on hold for at least 20 mins every time I call and every email goes unanswered. This is the absolute worst site you could order from.
Dear Kristy,
Thank you for posting this feedback. We are sorry to know, that this turned into a negative shopping experience. We do apologize for all inconvenience you had encountered with during this transaction. We want to look into your order and check if the issue was resolved. This will also help us to avoid similar issues in future. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
Julia was great at customer service. Her response to my questions were right on target and explained why the product would work better. This is exceptional that you can have guidance before phrchase
Purchased sunroof wind deflector for pontiac grandprix. Fit and styling was perfect. The best part was it drastically reduced the noise. The brand was weather tech.
Live Customer service was helpful during the transaction.
I wanted to buy new wheeels for my Toyota Tacoma and needed to know more info that went along with that purchase. So dealing with Kevin was a great experience making that purchase a success!
The service personal are top notch. Everyone I have called for technical data, my questions and requests for documentation were fulfilled. Great cpmpanu.
Excellent customer support and service from employees at CARiD. Thanks again. I recommend this company for its customer service.
David very nice helpful person excellent service easy process made sure I had the right part made sure address was correct thank u sooo much
I would like to Thank Luis J at Carid for excellent professional help. Will be ordering again soon because of the excellent team you have in your customer support staff
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for posting your feedback. We do appreciate your opinion and we are deeply sorry to know, that you had encountered some issues during this transaction. We will be glad to look into your order and get back to you with resoluion of the issue. Pleas get back to us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com