CARiDReviews 7,317

Brett was very helpful to helping me get the right parts for our 2007 lincoln town car. So be sure to talk to a CARID representative. When I ordered a new Grill for this car I didn't realize that emblems would be needed also. We they didn't carry them but found them online. If I would have called I would have realized this sooner and could have had the emblem arrive at the same time. So talk to the salespeople. They are super nice.

I ordered some floor liners from CARiD that I never received. I informed them that FEDEX showed them delivered the day I notified them I didn't get them. Two weeks later and after numerous phone calls and EMails they still haven't provided me with a refund on an order I never received. This was confirmed by FEDEX as CARid somehow shipped to a different address then mine. I was told this morning CARid couldn't refund until they had had the claim satisfied by either the manufacturer or the carrier. I responded again today to them that the fact the manufacturer or carrier screwed up was not my problem and I wanted my refund no matter how long it took them to get their claim settled with whoever they want to blame. Fact is I never received the product I paid for and after dealing with these guys for two weeks and having them make promises that they've not done ( I was told last week I would have my refund by last Thursday and it didn't happen). Terrible company to do business with in my opinion. They screw up but hold your cash. No way to run a business and I will never do business with them again

Horrible customer service, and garbage for parts! I ordered struts from this company and three out of four were faulty! I had to get my credit card company involved to get my money back. They wanted me to take the struts off the car and send them in for replacements, I guess while I left my car up on jacks for two weeks! I think they just want to wear you down and hope you give up. But your credit card company can go after them. I wouldn't buy a windshield wiper off these morons!

Initially, I did not know what to expect when reaching out about custom wheels. I've purchased customs before for my vehicle; however, this time was alittle different. Jeremy (customer service tech) was very friendly and patient. I even called back a few times because I didn't have all the information the first time I called. He gave me his direct line and encouraged me to call back- I did, and he helped me from there.
All in all, I would certainly recommend CarID

I have been trying to get a return initiated for two weeks. They sent me a bike rack that didn't fit my car. WITH NO KEYS. And an adapter kit with no instructions. AND I CAN'T GET ANYONE TO JUST SEND ME A DANG RETURN LABEL... I can't turn around and sell this thing because it doesn't have keys. Can't open the lock without keys... Can't fit durable crossbars. I AM SO FKING FRUSTRATED! And they are not a BBB member, so that should have been my first indication that this was a crap company. Thirty days is about to be up and I won't be able to return OR sell this $400 piece of crap... I AM SO MAD... I AM SO UPSET... THIS IS DEPLORABLE, spread the word. They sound so nice on the phone if you ever get to anyone, but nothing is ever done.

Absolutely terrible website DO NOT order from these people. I ordered a headlight set from them and one of the bumper lights was cracked and they wouldn't replace it. They told me the best they could do was give me a 25$ discount on another set. The set was over 100$. Absolute scum. If your looking for parts for your car skip right over this website. Oh and did I mention I waited on hold for almost 2 hours just for them to tell me all they can do is give me a discount on another set that doesn't even come close to the actual price. Pathetic customer service and I hope they get it together and start thinking of the customer.