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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I've been a customer since 2015 & this the first time I ever had to do a refund/return instead of exchange. First I send their product back march 10,2017 because I was gonna exchange it, but I was checking tracking # & it said the part est. Delivery date is 3-24-2017(mind u I had to buy the part from autozone while waiting) so four days pass trkin # still show process, nothing else so 3-28-2017 come I called & ask for a refund because it's not moving & I've brought the part from autozone after the LOOONG delay. Now it 4-7-2017 & they telling me they sending me a check in the mail (after I did the transaction electronically) that's gonna take another 7 days to get to me & then deposit it another 2-3 days to clear... S. M. F. H... They easy return policy is FRAUD & it's only easy from u to them NOT VICE VERSE'S... PART GEEK, RACING SUMMIT & AUTO ANYTHING. Is not like this... GET OUT NOW PPL!
Had a question at 1 a.m. Got a real person (Julia) to help me out. Professionalism at its finest! She went above and beyond to help me figure out the solution to my problem! Thanks again carid for going above and beyond and taking that extra step for customer service!
Overall I have never had a bad experience riding parts from this site! The help from there employees is always great! They are very knowledgeable about all car parts and will help you out with anything.
CARiD has been great for me. Ricardo in customer service was very helpful. I've had Spyder Euro LED headlights for about 6 months and the driver side light has moisture inside and the outer coating is peeling. Only a 3 month warranty. Not a good look for Spyder! I just ordered Spec-D Chrome Dual Halo LED Headlights and hoping I have better luck with them!
As other posters noted, they will lie time after time about why a shipment is delayed and when the item will be shipped. Standard answer each time, "It will be shipped today or tomorrow for sure." B. S. Can never get through on phone and they will have to call you back. It's always "higher than normal volume of calls." Do yourself a favor and buy elsewhere so you don't waste your time.
Do not buy from this company unless you don't mind them holding your money for weeks and never providing a product. You will also have to contact them about 20 times before finally getting your refund.
Dear Luke,
We are sorry to know, that you had experienced such issues. Usually we do not have any problems with issuing a refund to our clients. Please provide us here with your order confirmation number, we want to check why the refund delay was taking place.
Sincerely,
Voice Of Client at CARiD.com
All my issues were resolved with full explanation and my service provider, Victor, handled everything very professionally.
Ordered a pair of strut assemblies. Got online chat help in selecting which ones to buy, order received as promised, great price. Ended up needing a pair of sweat bar links to go with the struts. Again, excellent support via chat, great price. Monica even went so far as emailing the manufacturer to get my question answered. I picked this outfit because they had one of the highest ratings on ResellerRatings.com, and they completely lived up to that reputation. My first online stop for all auto parts needs from now on.
Great service, love the the people who are up 24/7 to help you and guide you thru your order and the dedication they put in to help their clients as their best knowledge. I work in management over a decade and I know a talent when I see it. Great job girl.
Long story short
I ordered a carbon fiber hood in January 2017. They kept telling me the estimated ship date. First they said it will be shipped January 27,2017, then backed up to March 31st, then backed up to April 13th and now they just told me it will be backed up AGAIN to May 12,2017.
Why wait almost half a year when I can easily order the carbon fiber hood on another website that can be shipped 1-2 days later. I'm a patient person and I was willing to wait maybe a month or so, but to wait half a year already is ridiculous.
It is totally not worth ordering from them. I ended up canceling my order and I completely wasted my time waiting on them.
Dear Kammy,
Thank you for taking time to share your shopping experience with others. We are sorry to know, that the hood you ordered with us happened to be on backorder for such a long time. We do understand your dissatisfaction and we do apologize for the time, that was wasted. Could you please get back to us here with your order confirmation number? We want to report this issue to the manufacturer.
Sincerely,
Voice Of Client at CARiD.com
I got on carid's online chat to as a question about a spoiler I wanted. Kate was very helpful, and I was connected very quickly.
Tony helped answer all my questions and reassure me of my purchase. Also, making sure it was the correct part
They are selling no stock parts, as available. They took two weeks to refund, after a nonsense refund review. Scam.
Hello Alberto,
We are sorry to know, that the product you had ordered with us happened to be on backorder and we do apologize for all inconvenience this unpleasant situation had caused to you. We are also sorry to know, that the refund delay was taking place. Please get back to us here with your order confirmation number if you still need our assistance.
Sincerely,
Voice of Client at CARiD.com
Ebony was awesome, helped me out perfectly! Even added an extra discount to my order. No issues at all with great cx service. Thanks again!
Tony answer the phone located the part in a Pennsylvania warehouse found me all eligible discounts and sent me link to place the order. Carid if the best
I was price shopping a set of struts for my pick up, and not only did car id have the lowest price, but they called me to make sure I was getting the correct parts and to see if I had any questions. Ill definitely be a returning customer!
I never had to repeat myself not one single time. Both customer service and sales department are respectful, attentive, outgoing and even the automated system that you listen to while on hold has a sense of humor. Speaking of being on hold, was never on hold for more than 5min. The representative once on line with you doesn't put you back on hold and doesn't rush you or try to push you towards something else. The best part about CariD is, no matter when you call, you speak to an American and they speak very clear English. Great company!
I scoured the nation looking for a particular strut that was becoming hard to find, until spending a few short minutes with Eric and I was on my way to getting the part I wanted at the price I wanted to pay
Carid, I spoke with with ruben he was very helpfull and polite he also very knowledgeable on what i ordered it was a pleasure dealing with himj *******@comcast.net
I ordered everything I would need for the rims to show up and bolt on. Their guaranteed fitment is a joke. Their lugs stripped and screwed up my hub assembly I had to leave my main vehicle on jack stands. I spent a week with emails getting nothing done finally I called customer service and all they could say was it wasn't their fault or their problem. They could send dif lugs but the damage to the car was my problem. I order a lot online but never again from these people. Lesson learned.
Dear Shaun,
We are sorry to know, that the lug nuts did not fit your application and caused damages to your hub assembly. We do understand your dissatisfaction and we do apologize for all inconvenience this matter had caused to you. Please get back to us here with your order confirmation number. We will gladly look into your profile.
Sincerely,
Voice Of Client at CARiD.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amber,
Thank you very much for posting your feedback. We are sorry to know, that you had encountered with the backorder on the product you had purchased with us. We do apologize for the service that was provided to you. Please get back to us here with your order confirmation number, we will gladly look into your profile.
Sincerely,
Voice Of Client at CARiD.com