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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I have been trying to return the wrong item ordered for two weeks and they keep emailing me "your item does not come with a camera" do you want to exchange or refund. FIVE TIMES a different person emails me the same thing. They are dragging it out so it will go past the 30 days and they won't have to refund me my money. I cannot get anyone on the phone put on hold for hours.
I bought parts for my car and pretty happy about it. Before the purchase I had a chance to chat with rep and discuss all the questions, so it was informed decision. Shipping charges were affordable and delivery was rather fast. I monitored delivery on shipping company website and knew when part arrived.
Recommend to others for competitive and outstanding overall service. Will buy again.
We called and spoke to a representative and they placed our for us stating all items were in stock. We received our order in a timely manner only to have one item missing from our order even though our order stated all items shipped. In calling the company, they checked into it and informed us that one of the items was discontinued and offered us a refund. Makes ya wonder what would have happened if we hadn't caught it if they would have credited us for the missing item as the order stated it was shipped.
Odered some parts and they came in wrong. Called in to let them know. 2hrs on hold they finally say okay those are wrong send us pictures to verify. Thought weird but okay. Do that and call back. Yes we got them everything is good we will get you a return slip and get new ones out to you in 48hrs. Okay. Going on a week and numerious calls and chats and still hasn't been resolved. DO NOT USE THIS Company!
I was promised a $25 gift card for writing a review and I never received it. I emailed the company. Hopefully they will honor it. I did order somethings for my truck. They arrived in time with no problems
I needed some spare part for my car to repair. I found site www.carid.com and spare part that interesting me. I used live chat for received answers for my question about item. Specialist gave me information about all interesting me positions and I decide paid for them. I got my order in 2 days. Car service installed bought part on the car. For 1 week everything work as expected. I am very happy, i can use my car again.
THANK YOU
WAIT! DO NOT CLICK PAY NOW! Save yourself the time headache and expense and GO SOMEWHERE ELSE! TOTAL SCAM practices with shipping and sales. I WISH I HAD READ THESE REVIEWS! Zero follow up. Will have unreasonable shipping stipulations... That are not related to customer until AFTER the order has been made. EXTREMELY SLOW shipping. Once you pay... they will do whatever they can to keep your money. No tracking for #s. If you try to cancel the order you will not be returned their shipping fees, will be put on hold forever, etc... Ships only during business hours, charges 3x to change the shipping address (to send to your work... where most people are during business hours). THE WORST ONLINE EXPERIENCE I have ever had. BUYER BEWARE! Check out their ratings... Don't make the same mistake I did, or the next $h! Tty review here, will be yours.
I was looking for shocks 2010 nissan maxima eric was very helpful and patient with all my questions i will do bussines with him again
I had to contact CarID.com to ask a question about the dash board cover I wanted to purchase. I was pleasantly surprised when Art answered my call. He was very helpful and accommodating. Dealing with Art was a pleasure and I intend to order other items for my Ridgeline due in large part because of Arts customer service.
The most flagrant dishonesty I have experienced with an online seller.
My car was not passing inspection due to an old faulty cat converter and O2 sensors. Called Car Id and said my sticker was expiring and needed parts asap before my sticker expired.
Sales agent name "Douglas" promised overnight delivery for a Catalytic converter they didn't even have in stock?!?. After UPS told me they never received anything from Car ID, I called the parts manufacturer myself when I sensed something fishy was going on. I was then told the part wouldn't be available for a while as it still needed to be manufactured!
After calling "Douglas" back; he apologized and then upsold me to a more expensive Catalytic converter which would now be "overnighted" to me. AGAIN. Same thing happens with no delivery. After THREE HOURS of repeat calls and holds with Car ID I am informed that SURPRISE! The part never shipped because...
It was on backorder.
My inspection sticker has expired. I have ordered the same parts from somewhere else, and have had no problems.
Hello Gregory,
Thank you for sharing your shopping experience with others. We are deeply sorry to know, that you were sold the product, which was not available 2 times in a row. We do understand your dissatisfaction and we do apologize for all inconvenience this unpleasant situation had caused to you. Please get back to us with your order confirmation number, we would like to pull out your order and report this matter to the manager.
Sincerely,
Voice Of Client at CARiD.com
Poor product did not fit, refused refund and then agreed to partial. Then they never sent refund. Poor service, poor product, poor company, Beware. Thank You.
Dear Mike,
Thank you for your feedback. We are sorry to know, that you had encountered with this unpleasant situation. We are truly sorry to know, that the product did not fit and CARiD refused to issue a refund to your account. Please provide us with your order confirmation number, so we can check why the refund was not issued to your account.
Sincerely,
Voice Of Client at CARiD.com
I placed an order well in advance of needing it for a gift. When I tracked it, I discovered they had the address wrong. I called customer service, was told (by Blaise) they would cancel that order, reorder it and I would get the item the next day. What happened was that I was charged TWICE for the item, charged for regular AND overnight shipping, only received ONE item, and can't get anyone in customer service to call me back, answer my e-mails or rectify the situation. I will not be ordering from them again.
Dear Jill,
On behalf of the company I want to apologize, that you have been charged for the replacement product and the original item was never delivered. We will gladly help you to resolve the issue you had encountered with. Please get back to us with your order confirmation number.
Sincerely,
Voice Of Client at CARiD.com
I recently contacted CARiD looking for a gray soft top for an older Jeep Wrangler. This item has been very difficult to find. The service rep, Bryan, was very helpful and located the item, sent me a link so when I was ready to order it, I would have it in my inbox. Great customer service
I purchase front end parts great price and great service i received item where quick I tried to reach for customer service it was very quick respond
I called regarding my promo code not working, Kelvin helped me out promptly and provided great customer service. Third time ordering for CarID & many more to come!
I called in regards to buying some rims for my car, not only did the representative look into it for me, but also answered all questions that I had regarding, before purchasing the rims, cant wait to get my rims and happy that I was helped by a awesome rep, would buy from carid again soon. Thank you Fred.
I recently had the wrong spark plugs shipped and was a bit frustrated as I wanted them for my next track day. To my luck I was able to get Daniela, who was very help in making the exchange process a breeze. Been ordering form CarID for a few months now and love the selection and prices. And the shipping is lightning fast! Highly recommended.
2 and a half moth back order ridicules to wait this long for brake pads and rotors and promised twice it was shipping and did not ship
Dear Jim,
Thank you for posting this feedback. We are sorry to know, that the product you purchased with us happened to be on backorder. We do understand your dissatisfaction and we do apologize for all inconvenience this matter had caused to you. Please get back to us here with your order confirmation number. We would like to look into your order and check why the backorder was taking place.
Sincerely,
Voice Of Client at CARiD.com
Without a doubt my favorite source for purchasing any car parts due to the competent, very knowledgeable agents here to assist.
Simple easy site, with good customer service for any issues. Had to contact CARiD about a default with the product i bought, no hassle got backed to me quick and toom care of the issue.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Victor,
Thank you for this feedback. We will definitely honor the offer. Please get back to us here with your order confirmation number. We will be glad to provide you with the promotional Gift Certificate.
Sincerely,
Voice Of Client at CARiD.com