CARiDReviews 7,317

MY ORDER #******* I order a part on April 11 2017 paid for a next day shipping service and today is April 18 2017 i haven't receive the package i call a few times have to wait more than 30 minutes on hold every time i call to receive only lies after lies they told me that the package ship out that is on the hand of a ups location i call ups and they told me that they don't have any package delivered by CARID with the tracking number i provided or under my name or address the other lie was that ups lost the commercial invoice to justified why i haven't receive the package the other lie was that the package did not ship out because they have to verify my method of payment and i use my visa and is the same visa i use to do purchases in other websites and i never had this problem of payment verification they told me that as a diversion to justified why the package has not left the warehouse of CARID bad customer service and irresponsible with customers
DON'T BUY FROM THIS SITE STAY AWAY VERY UN-PROFESSIONAL THE WAY THEY DO BUSINESS

A few months ago I was thinking about buying a tonneau for my truck, After several email quesitons back and forth and a phone call, and despite Ebony's help, I was still indecisive. She was very helpful and helped me get my military discount, but I was still unclear which brand I wanted, so didn't buy.

Well, fast forward a few months and I finally decided to buy a different tonneau, and she answered my email immediately and helped process my purchase, very seamlessly, and I got my military discount. I chose CarID because of the price and selection, and it shipped faster than Amazon.

Long story. I bought 4 tpms sensors and one came defective. Four emails and four phone calls later, no resolution. Hold times on phone are 20-50 minutes. Annoying "be positive chatter while on hold. Got through once and agent couldn't hear me because of noise in call center and hung up on me. They asked me to go to website and order another, their FAST return option. They charged me for replacement and shipping for two orders, but won't give me an authorization to send the defective product back for a refund.

So I have redone a few cars in my life. I found Carid.com and thought, "wow, these guys have it all". Well they do. Except it's mostly junk. Total junk. I ordered seats, fenders, hood and more. And guess what... NONE OF IT FITS! The fenders have a huge gap and poorly shaped. No way to actually attach them. The hood has holes drilled in it... IN THE WRONG PLACE! The seats fit inside but the mounting hardware I "had to have" does nothing! I spent over $1k on this stuff and I get junk. I plan on calling the credit card company and letting them know I won't pay for it. They can deal with them. DO NOT BUY FROM THIS COMPANY! They rip you off!

The website states "easy returns" this is so untrue. I had to go through pure hell to get an item returned/exchanged. I ordered a car cover and received it on 03/28/17. The car cover did not fit and I immediately contacted CARid. I was on hold for approximately 50 minutes and some finally answered. I had to take pictures of the car cover on the car and email them to CARid in which I did the same day. They indicated I would receive a response in 24-72 hours. I did not receive a response within that time frame and called them again on 04/03/17. I was on hold for 20 minutes this time. I spoke with a representative who indicated that they had the pictures that I emailed; however, nothing had been done on my request and requested that I send additional pictures of the car cover fitment on the car in which I did and he indicated that I would receive some type of response within 24-72 hours. As you can imagine I was so upset at the terrible service from CARid. I did finally receive an email indicating my request for return/exchange was approved and I finally received the UPS return labels on 04/07/17. It took approximately 2 weeks just to get the return labels to send the product back. Keep in mind that they send the wrong product in the first place. As of 04/16/17, I still have not received a replacement car cover and have not received any updates from CARId. Terrible, Terrible experience with CARid. I will never place an order with them again.

Purchased a set of lights for my truck. Price was great and installation went well but after driving in a rainstorm the front lights started to condensate and leak. Called customer support right away and was told that was normal, what bs is that how many new headlights have you seen that leak, none. I sent them picks as requested along with picks of several small scratches that were on the inside of the lense. They did respond quickly suggesting I pay for another set, they would send them out and upon the day they received them they would refund me. Again bs policy other companies I've delta with for car parts have never given me a hard time about returns. The last conversation I had with tech support was epic, I was told most aftermarket lights tend to leak and I should run a bead of silicone caulk around the seams of the lenses to fix the problem. So you so me a faulty part and I have to fix it thanks. I know the have no control over the quality of the parts they receive from China but they sell them so they should stand behind them. Will never recommend or purchase from them again.