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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I called www.carid.com at 9:30am on Friday 04/21/17 and spoke with Reuben. I ordered a Motorcraft fan belt & told him specifically I needed it the next day, next-day air. He put me on hold for 10 minutes to confirm then came back and said I could have it next-day so I ordered it and paid an extra $24 for shipping. That evening I checked the tracking # & found that it was scheduled for delivery Monday. I called Carid back & was told they don't deliver on Saturday/Sunday. I told the supervisor Clint that Reuben had lied to me & if he was my employee I would fire him. I told him I wanted the order canceled and that I would call back next week to check on what was done with "Reuben". I also told him I would put the mother of all bad reviews everywhere I could on the internet so here it is; TRUST THESE LIARS AT YOUR OWN RISK!
I called Axel wanting info on in channel window flares and that's exactly what I got. Can't wait to do business with Carid again!
I would order again as tell friends and family about the company. The company has a lot good things for the rite price weather it's OEM or performance you are looking for it's all their.
The right part at the right price with the right service. Can it get any better than that. Kudos to Bryan, the customer service rep who helped me make the purchase. He demonstrated what the phrase "customer service" should mean. Bryan had his thinking cap on when we chatted during the purchase process. He had the right answers to my questions, in the right time frame, and with the right attitude to help me make the right choice.:-)
Excellent service, good price and extremely fast delivery to Europe.
Thank you very much. I'm looking forward to buy from CARiD again!
Thanks!
Worst customer service. Sent wrong parts. Waited weeks for replacements. Look elsewhere if you can. Sounds like they are a third party broker and sell for others. Cannot get anyone on the phone.
Dear Mario,
We are sorry to know, that the incorrect item was shipped to you and you had troubles with getting the correct one from CARiD.com. We are not a broker and the products are not being sold for others. We will gladly look into your order and check if there is anything we can assist you with. Please provide us with the order confirmation number here.
Sincerely,
Voice Of Client at CARiD.com
Alex has been very helpful and patient just opening a shop and he went above and beyond to do everything in his power to get me the best product at the best price! Thank You!
Tried to price match a pair of tail lights from another website, except didn't realize a different company made those tail lights, and both tail lights had to be the same creator to get the discount,... although I wasn't able to get the full discount, I still got a partial discount for the inconvenience, thankfully
Bought hood bug deflector - poor fit and low quality fasteners - a dozen happy emails later carid claims manufacturer said fit was ok - and carid rests on that vs customer with issue - and requires pictures to verify issues - sent pics and carid claims not good enough - buyer beware - cars appears to be a broker repping manufacturers with no interest in customer service
Hello John,
Thank you for this feedback. We are sorry to know, that the bug deflector did not meet your expectations and you had to go through the return hassle. Our team would like to look into your profile and check if the issue was resolved. Please get back to us here with your order confirmation number.
Sincerely,
Voice Of Client at CARiD.com
I ordered a trailer wiring harness for my Honda Pilot and it works great. Good price and customer service was great. Installed it in 40 minutes it even came with the relay.
World class service, Diana feedback and communication was awesome I wasn't expecting it. She was very knowledgeable about the Products and even offer suggestions send me picture emails of what she had suggested, she's a great asset to the company job well done I will definitely shop with her again..
Carlos was very helpful and spent the time reviewing each purchase item insuring specific fit for my vehicle explained each products' specifications. Based on my experience, I intend to do future business with CarID.
Thanks Carlos,
Chris
I ordered my carbond fiber hood in feb. Of 2017 and after 3 weeks i got one that was damaged so i sent it back 5 weeks later received the 2nd one and that one also was damaged and 4 weeks later i received my 3rd hood and it was for the wrong vehicle so now i have to wait til i get my refund which if i dnt get it then i will get my kawyer involved neved will i or any of my customers deal with car id ever again
Hello Afshin,
Thank you for letting us know about this unpleasant situation. We regret to know, that you received the damaged hood 2 times in a row and the 3rd time the incorrect hood was delivered to you. We do understand your dissatisfaction and we hope this issue had already been resolved. Please get back to us here with your order number, so we can look into your account.
Sincerely,
Voice Of Client at CARid.com
Lost all confidence in this company
Not a good experience will never do business with this company again
Dear Jeff,
We are sorry to know, that you lost all confidence with CARiD.com. We do apologize for all inconvenience caused to you during this transaction. We would like to look into your profile and check the issue for you. Please get back to us here with your order confirmation number here. Our client experience agent will get back to you with possible resolution.
Sincerely,
Voice Of Client at CARiD.com
Sent me the wrong item, told they would send correct item and I would be receiving the tracking number for correct item in transit. Never sent the correct item instead one week later got a E mail with return shipper for incorrect item. No mention of their mistake of sending wrong item. Said after they get wrong item back they would consider sending correct item. Bunch of A- holes 23 days later still no item and no refund, These THIEVES CANNOT BE TRUSTED OR BELIEVED. Do youself a favor STAY AWAY FROM THESE UNTRUSTWORTHY MISHANDLERS!
Dear Ralph,
Thank you for taking time to post this feedback. We are sorry to know, that you had encountered with such unpleasant situation. We do apologize for all inconvenience this matter had caused to you. We would like to look into your profile and check what's going on there. Please get back to us with your order confirmation number.
Sincerely,
Voice Of Client at CARiD.com
Fast friendly service (too bad can't be that way every where)will be using CARiD in the future, hopefully Joe-o! Update just got parts delivered, they are great quality just like Joe-o assured!
Jamie was very helpful and thorough in assisting me with my order. I was also happy with the speed at witch I received the goods. The only issue I had was that the shipping info was not updated and I didn't receive a email regarding that status. Also, when I called to speak to an agent regarding shipment details I was on hold in for a long time. With that being said, when I was finally connected to the agent she was very helpful and got all the information I needed to track my order.
Sent me pics of the tires and rims i wanted. They sent me a totally different rims. Then when i called to advise they sent me the wrong rims. Juan the same salesman that sold them to me said "we don't exchange any rims and you have to keep what we sent you."
This is the worst company online in my opinion. Think long and hard before you order from Card.
David
Nice service. Ease from the heaches of all the models and making sure u get the correct parts. Would use it again when i need more products
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Quinton,
Thank you for sharing you shopping experience with others.
First of all I want to apologize, that the agent promised you to deliver the product on Saturday. I do understand your dissatisfaction and I do apologize for all inconvenience this mistake had caused to you. I looked into your order and figured out, that the product had already been shipped back to the manufacturer. We will issue a refund to your account as soon as the product arrives at the warehouse.
I also noticed, that you had started the chargeback. In this case we will not be able to issue a refund to your account, because money is being on hold with the bank.
We are ready to give you a full refund, but we are not able to do that due to the opened chargeback. Please email me at [email protected] once you close the chargeback, so I can issue a refund to your account.
Sincerely,
Voice Of Client at CARiD.com