CARiDReviews 7,317

I bought a pair of the custom Halo/LED headlights for my 2008 Chevy Silverado. They use headlight bulb #H1. These headlights suck $#*!. I have to replace a bulb EVERY TWO to THREE months. They blow out too easy. I have already had them replaced once, and the REPLACEMENTS still do this. All wires and connections are tight and correctly attached. They really suck $#*!. When i came to the factory headlights that came with the truck when I bought the truck new in 2008, I NEVER EVER EVER EVER EVER EVER had to replace a headlight bulb. My truck went 8+ years without ever needing a replaced bulb until I bought these pieces of s&$t. If I could afford it, I would replace them. AVOID their headlights at all possible!

Completely lied about having items in stock. They knew full well over two month back order. Took my money anyway. Now they I found out through manufacture about the back order time they are refusing to issue me a refund. I paid via PayPal so I WILL GET MY MONEY BACK. They want me to cancel the Dispute and are offering a "store credit" SCREW THAT. Come to find out that these people have been banned on several off road forum sites for the same kind of behavior and spamming members. RUN AS FAST AS YPU CAN AWAY FROM CARiD. THEY HAVE ABSOLUTELY NOTING in a "warehouse" of their own to ship and DO NOT CHECK ARABILITY OF ANYTHING THAT THEY SELL.

I purchased nfab nerf bars from carid.com. I received the item and I attempted to install the passenger side first. I immediately noticed that the mounting tab was welded in the wrong place leaving a 3 inch gap between the mounting area and my truck when it suppose to be flush. I phoned carid in an attempt to exchange the product, but I was on hold for ever, I then had them call me and told them about the manufacturing defect. They told me to take pictures of the item indicating the problem, I did and emailed 6 pictures. A week goes by and no contact from carid, once again I have them call me. 6 hours later they phone and said they did not receive my pictures, I told them I got an email thanking me for the pictures received. Another week goes by, I call them long wait time so I have them call me, 3 hours later they call and said they wanted more pictures, I told them I already packaged the item and it was ready to ship, at this point I demanded a refund because I was tired of the runaround, the representative said they would talk to their supervisor and call me back.

3 days later I phone again I spoke to Robert bolado from carid, he viewed the images I sent and he saw the defect on the bars. Mr. Bolado said he would work to try to get my refund. By then I filed a claim with paypal regarding this issue. Later that day, I received an email stating I would only receive 229.00 out of the 414.00 I paid, I emailed why the 229.00 got another email stating that the item was because my error, meaning because I ordered the wrong product. I checked with nfab and according to them I had the correct item number.

I phoned again, I was told by the representative in order to receive my full refund I needed to cancel my claim with paypal. At this point I felt they were trying to pull the sheet over my head, I told them I would. 3 hours later I received another email stating I would only get 229.00, good thing I didn't cancel my claim with paypal. Paypal ruled in my favor and returned my 414.00 back to my account. BUYER BEWARE OF CARID.COM

I am a professional mechanic and order parts from the internet all the time. I have never experienced anything like the service at CARID. In an attempt to cancel an order (which cannot be done unless you call) I wasted over 4 hours on the phone with no contact. They make every attempt to prevent you from canceling an order to keep sales numbers up. They sent automated responses to my email with the wrong contact phone number. I emailed back multiple times with the correct contact number, they replied with the same wrong number. It's like there is no one there. All I wanted to do was cancel the order before it was sent. I began this process minutes after placing the order. Honestly I write praising reviews for all the other suppliers who are professional and provide good service, CARID in no way, shape or form meets that standard. BEWARE.

I placed an order for some seat covers. The rep went to great lengths to make sure they would fit my vehicle and to go over the time it took the company to make them since they were custom fit. He also promptly after the order sent me receipt info and tracking info within less then 10 minutes of the order being placed. He also provided contacted information in case I had any questions regarding the order. I have never before placed an order with this Company; but I will purchase from them again based on my experience. Maria

Product was advertised incorrectly. Spent hours trying to get a hold of someone on the phone. Kept getting an annoying message that did not connect me to a live person. Customer Service for 'Existing Products' you need to wait for their return call. I did a chat feature, which was pointless. They basically told me that they've contacted the manufacturer and it will take 2-3 days for a response. WELL I proceeded to call the manufacturer only to find out that CARID had the wrong information for the product. They were not aware of any changes and quite honestly put me through a run around. I will never deal with these people again! Get your Customer Service in order people!

I am a car stereo newbie, so asked the 'pros' at CARID to spec a system and install hardware, which I paid for. Turns out, after much runaround, that they a) spec'ed the wrong part for the adapter ($35 - no refund because I had taken it out of the packaging) and b) did not even bother spec'ing the necessary module to allow me to retain my system warning chimes.

I trusted them, and only after considerable hassling did I get them to send me the right adapter harness ($7, which they ate). I talked with them multiple times, each time asking that a manager call me back. They promised - three times - to do this but it never happened. When talking to customer support, they advised me that on the weekends, there is no one available to deal with problematic calls. I was actually told by one rep that the managers were 'at a meeting, in another building, and they were not allowed to interrupt.' Total lie.

After I finally called during their business hours and FINALLY talking to a supervisor (they refused to let me speak with a manager), they didn't review the call notes because the most recent call had not been added to the call diaries. I repeated my story for the 4th or 5th time, but they said I was outta luck, I had to pay for the chimes adapter ($85), at a slightly discounted rate (I could still find it cheaper at Walmart - retail).

How they SHOULD have dealt this: "We are so sorry for this misunderstanding. Considering that you have already paid for an erroneous part, we will szend you the chimes adapter free/at 50% cost."

I have been in first, second, supervisory and mgmt levels in customer support and their model sucks. There should ALWAYS be someone who has rights to 'make it right' for a customer, even if that means eating some money. Their 'policy' is a set of choices that will affect their competitiveness.

In this world, two things influence competitiveness and survival - price and service. Note the posts about CARID not price matching, etc. as well as other complaints about service. CARID is failing at both. Perhaps whatever company fills the void when they fold will do a better job.

I emailed for the veterans discount and the automatic reply said they would contact me in a day. We all know what its like to have your rims in checkout... a day was forever so I called. I was quikly told t readthe fine print. Discount doesn't apply to all products... but i talked to Alex and he took care of me. Althought it wasn't a straight 10% he was able to help on shipping and other areas to get me back in budget. He thanked me gor my service and I thanked him for the discount... now just waiting for Santa... i mean UPS. :)