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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Sammy's Auto Repair at Hicksville, NY.
Taylor is Great at customer service, confident on the explanations, i will call back to get her service again.
I received what I thought was my order only to find out it wasn't. So I called and Jody helped me get it straightened out with no questions asked, and was very apologetic even though it wasn't carid's fault. Definitely great customer service skills
First I would like to thank you, CariD for the great products you have. The stuff is very knowledgeable and super friendly. I always received what I ordered in time. If not in stock, they will let you know imediatly. I will buy again from cariD 100%
Thank you!
I was leaving my current address soon and needed to find out if my coilovers would get here on time and Roy went out of he's way to find out if they would make it here before my leave date, amazing service defenetly recommend using Carid!
It was easy to order from card ID the Salesman was extremely helpful I wasn't exactly sure what I car covers to order and looked up the information on the website he walked me through the whole process so I know I got the right seat covers thank you so much
I ordered 4 wheels and tires through them, got them out on and they were out of balance... had to spend 36$Out of my pocket to get balsnced, my tire dealer said this would be an ongoing problem... Carid now days I have to buy new ones and when they recieve my old ones they will reimburse me... BS! They put me in contact with Nexen who said that with the road force rating on the tires that they should have never even been sent out!... sand that Nexen would warranty them but I have to buy the tires and wait 6-8 Weeks and a bunch of paperwork to be rembirsed from Nexen... i don't have money for this so I guess I'm just screwed! I will slam Carid every way i can and will NEVER do business with them again! Reporting to better business bureau and posting on all social media sites! WHAT A SCAM!
Best place to order any car and truck accessories. I will continue to use their website and encourage family and friends as well.
When i thought i was forgoten Hannah was there to tell me my part was quikly being processed and ready to be shipped. She really cares how to comunicate with costumers and it gives you a piece of mind when parts are exchange at carid!
Highly remend her for the best service.
It was easy to order from card ID the Salesman was extremely helpful I wasn't exactly sure what I needed and he walked me through the whole thing so I know I got the right part thank you so much
This company has excellent customer service and they are willing to price match companies out there selling the same product. CariD has a great selection of automotive parts and accessories it's a great one stop shop.
I received a damaged part from Carid and received awesome prompt and attentive care from Alison in helping me sort this out. This is rare and precious to me and I will keep shopping at CarId. Appreciate ya.
I ordered a Koyorad radiator but received an inferior TYC. I initiated an exchange process which took 3 weeks only to receive another identical TYC in place of the one I returned. Nearly 4 weeks later and my Land Cruiser is still sidelined. I have since read in online forums that this is standard practice for CarID.com. Never doing business with them again.
Dear Dave,
Thank you for posting this feedback and bringing this unpleasant situation to our attention.We are sorry to know, that the wrong brand radiator was shipped to you two times in a row.
We do apologize for all inconvenience this mistake had caused to you. Please reply to this comment with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
I ordered a new set of wheels and tires through CARiD last month and despite them taking much longer to ship then they claimed (over 3 weeks) they eventually came in and I was pleased. That was until I drove my car with my new set of tires. Whenever my car was accelerating around 35 mph and below the whole car would bounce up and down violently. I took it to Tuffy where they removed the tires and concluded that they looked at the date and concluded they were very old and had been sitting on a shelf causing them to warp. CARiD sent me these tires knowing that they were bad, they are not to be trusted.
Hello Phil,
Thank you for posting this feedback, We regret to know, that you were sent the old tires, which caused bouncing issue. We do understand your dissatisfaction with this situation, and we would like to look into your profile and report this issue to the manufacturer of the tires. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
They had the best price on a racing powerglide. I ordered through ebay on 3/4/17. Four days later they cancelled my order because it was priced wrong. The next week the listing was updated but price didn't change. I asked if they would ship if I purchased they said no. Listing disappeared. I discovered they offered a military discount on the web site. I asked if they would offer the discount on the trans. They linked me to my own page with the discount. On 3/22/17 I purchased the trans using paypal. I received no notification of the sale from carid. 4/11 I asked for a status update. I was told it would ship on 4/21.4/24 I asked for an update.
Car Id:
Thank you for getting back to CARiD!
I have just requested the status updates from the manufacturer. Please allow 24-48 business hours to get the response. Once we get it, we will e-mail you back right away.
We sincerely apologize for the inconvenience.
Your patience and cooperation are highly appreciated!
Thank you and have a good day.
4/25 I received a phone saying it wouldn't ship until May 21. Do you want to cancel. I said no and asked for a POC at the manufacturer. I then received an email saying it wouldn't ship until 6/24. I contacted the manufacturer who said they were in stock. I told carid they were in stock and the manufacturer was making sure my order didn't get lost. The manufacturer told me they had never dealt with carid. The next day, 4/26, the manufacturer received my order from Meyer distribution. Later that day I received an email from carid saying it wouldn't ship for 2-4 weeks. It arrived on 4/28. Later that day I received an email from carid saying it shipped. Best price, worst drop shipping/service.
Dear client,
Thank you for taking time to post this feedback. First of all we want to apologize for the delay with receiving the product. We do apologize or all inconvenience you had encountered with during this transaction. We do understand your dissatisfaction and we are sorry or all frustration caused to you. We would like to look into your profile and check why that delay was taking place and avoid such situation in future. Unfortunately, we were unable to find your order in our system. Please get back to us here with your order number.
Sincerely,
Consumer Relations team at CARiD.com
I had a couple questions about a product and the customer service team was great! The shipping was free and I received the product less than 48 hours after I paid for it! I would 100% recommend buying from CariD!
Response was quick just wish you could had my part are could had crossed with something else. I know the Ford ranger is the same could had used that part. They could had offered that instead.
I called CAR ID and had question about my purchase. Ruben answer the phone and explain me about the product and also help me with my purchase over the phone. Ruben explain me that if I purchase over the phone with I will get extra discount and some gift card. He was very helpful and knowledgeable person. I will recommend to call CARID and talk to Ruben. Thanks.
Needed a mirror for driver side. Zena found it quickly and confirmed it was compatible with my Mountaineer. Very quick and pleasant experience.
Had placed order for EBC brake pads on March 28th 2017, initial ship date was April 10th which did not happen
They emailed me on April 10th afternoon saying that that due to manufacturing delay it will ship on May 2nd and offered me some discount which i took.
On May 3rd i contact them via chat asking what happend to order as it did not ship, they dont have a clue on what's happening and ask me to wait for 24- 48 hours.
On May 4th i get an email stating that my order will ship on June 6th. I am fed up with them and have decided to cancel the order. Irony is that their part listing still says ships in 7 to 10 working days. This was my first order with CarID and they just made me not to ever order with them.
Their standard reply is delay from manufacturer well if that's the case why put up a listing in your website which says ships in 7 to 10 working days.
PS: Before placing the order i did call them and confirm about the item stock status and yet they screwed me up this badly.
Hello Kranthi,
Thank you for taking time to post this feedback. We are sorry to know, that the brake pads happened to be on backorder and you were not informed about it at the time you purchased them. We do apologize for postponing the estimated ship date all the time, and for all inconvenience caused to you by this delay. According to the notes from your profile, the order was canceled and the full refund was issued on the 4th of May.
If any questions occur, please contact us. We will gladly assist you.
Sincerely,
Consumer Relations team at CARiD.com
I needed to return a product ordered. I spoke with Wendy who very quickly processed my return and even waived the return fee. She didn't waste anytime with questions and was very pleasant. I felt very comfortable speaking with her.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Don,
Thank you for letting us know about this situation. We are so sorry for all inconvenience this transaction had caused to you. Our wheels team had already provided you with the return paperwork, so you can ship the product back. If you have any questions, please call us at 800-505-3274. We will gladly provide you with updates.
Sincerely,
Consumer Relations team at CARiD.com