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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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So i had called and ordered my sensor for my car they told me they had it in stock and that it would ship in 2-3 days and it would take 3-4 days to arrive. I called the next day for a tracking number and found out that the part was not only not in stock but that it was on back order and it would be shipped for over a month. I asked why they didnt even bother calling to inform me and they said they didnt know. They didnt offer any discounts or compinsation till i asked and they said they would give me a 3.00 discount and a 15.00 gift card. No actually refund. The shipping was 10.00 so it didnt eben cover shipping. Horrible business. All the customer service reps were great though. Im not gonna blame them for a $#*!ty company. Im never order from them again.
Great customer service, and extremely knowledgeable. Haven't ever had a single issue when ordering from them.
This was a first time experience shopping with Carid. When I called to get information regarding front struts for my 2008 Toyota tundra. Ricardo was very helpful in finding the information I needed and also in ordering the struts... Great Employee
I was not satisfied at first... But Greg was able to help and fix the issue.
The wheels are a great addition to my car and look amazing
Thanks
Dear Gabriel,
We regret to know, that the tires you ordered with us happened to be defective and CARiD refused to replace them for you. Please provide us with your order confirmation number here, we will look into your profile and check if this unpleasant situation can be resolved.
Sincerely,
Consumer Relations team at CARiD.com
I ordered headers from CARiD and when I unpacked them I noticed one header is made wrong and would not mount to my truck, very poorly made. I am now on my 2nd week of trying to get defective parts shipped back, evidently now I'm waiting on elusive shipping labels that have not arrived in my email after a week. Customer service is very poor, quality from what I can see is very poor also. I will not be buying from them again.
Dear Harold,
Thank you for posting this feedback. We are sorry to know, that you received the defective headers and had to go through the return process. We hope, that the issue was resolved and you received the replacement or a refund. If you want us to look into your profile, please provide us with your order number.
Sincerely,
Consumer Relations team at CARiD.com
Not a good website I ask them to ship my order sooner because I will leave the country and all they did was deny my request you are better off going on another website or eBay
Dear Myron,
We are sorry to know, that your request to ship the product sooner was never fulfilled. We do apologize for all inconvenience this matter caused to you. We would like to look into your profile and check why the product was not shipped to you sooner. Please provide us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
Spoke with Monica on a recent purchase, not only was she courteous but very professional.The purchase when smooth but one of the item was on backorder.
I originally ordered a wheel and tire package from them, before purchasing I asked will I get them by a certain day since they were "special order" of course they said yes. Little did I know they would change that date 2 times and miss the day I wanted them by 3 weeks. So I cancelled my order and found a different product that was "in stock" and would ship in 3-5 days. It has been 5 days and still no shipping confirmation. Moral of my experience with car id is poor customer service and the slowest processing and shipping around.
Spoke with Nicholas and Danielle during 2 different phone called. Both were courteous and provided the needed information to make my purchasing decision.
Order front and rear brake EBC kits. Have been told that both kits in stock at the time of order, got first kit within 4 days and the second kit a week later (two day shipping was offered when placed order). Upon arrival of second kit, noticed missing parts. Calling to carid customer service and been on waiting for an almost an hour. Totally unacceptable. Avoid this company, get your car parts somewhere else.
Ordered part told shipping date havent recieved item. Called customer service CARid told me it was not there problem... will not order nothing from them again...
Hello Dee P.,
We are sorry to know, that the product was not delivered to you in time and we do apologize for all inconvenience this delay had caused to you. We will gladly check the reason of the delay and will get back to you with resolution. Please provide us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
It's all a hoax. They try and boost their rating and sales and completely ignore their customer service. Avoid CarId at costs. Poor quality, poor customer service, poor everything.
Hello David,
Thanks for this feedback. I want to apologize, that you had unsatisfactory shopping experience with CARiD. I want to assure you that we pay attention to the service we provide. Please get back to us here with your order confirmation number. I will gladly look into your profile and will get back to you with possible resolution.
Sincerely,
Consumer Relations analyst at CARiD.com
I called I was answered right away, I explained my issue to Jodi, she was very helpful. And sweet and explained everything very well to me and worked with my every intention. To make sure that I was happy, I buy from here often all have u Guys have made all my purchases pleasant, thank you!
Slow response. False hours posted on website. Chat is defunct.
Returns charge a return shipping fee PLUS a cost for EACH item return that exceeds any brick and mortar store's 15% restocking fee.
This company EDI's like crazy. EVERYTHING is literally drop-shipped and RMA requires authorization from the actual manufacturer.
This site is ghetto and nickel and dimes.
Add to this, the nonsense of their avoiding responsibility by simply stating "it states the size of the bulb on our website" is a cop out. Yeah, they state it's 1.7" long but I ask this, WTF did your lame-$#*! company not simply say "compatible with" or "not compatible with"?
Let me do Carid's job for them... Plazma license plate bulbs at 1.7" long are NOT COMPATIBLE with 2014 Chevy Impala LTZ. I'm guessing not with 2015 or 2016 either.
Lesson learned man! NEVER nickel and dime your customers. While this site has a LOT of positive reviews, they also have a $#*!load of negs plus a lot of pissed consumers... including myself. Too many negs for anyone with half a brain to actually read my review and NOT visit Carid.
I will say though, they have an extensive collection so if you really can't find something and Carid is the only one that does, it's understandable most will purchase from them. Just be wary and make sure you want what you want cause returns are higher priced than the purchase... which is highly ghetto!
Never will buy from Carid again. Not worth the hassle, PLUS, Amazon had bulbs for 1/3rd the price and I got 6.
What a $#*! company.
Dear Client,
Thank you for taking time to post this feedback. I am sorry to know, that the LED bulbs you ordered with us did not fit your vehicle and you had encountered such inconvenience during the return. Please provide us here with your order number, so we can look into your profile and issue a full refund to your account.
Sincerely,
Consumer Relations analyst at CARiD.com
Laura did a great job, and answered my question quickly. She knew actually what I was talking about, and gave me an extra discount. The customer service with this company is wonderful!
I recently placed an order for a UVS100 Sunshade for my Lexus LS460, but due to an error on my part I didn't notify CARID of the rearview camera on my windshield. Unfortunately my order was cancelled and I am receiving a full refund to my account, but Alison made sure that I was notified that the order was cancelled and that my account was being refunded.
Alison was very prompt in informing me about the situation and I was very impressed that she actually informed me so quickly. Although I didn't get what I wanted from CARID, because of the service Alison gave me I am sure I will be back to purchase items from this company and I will inform my friends and family about CARID.
Thank you again Alison for a job well done.
Aloha from Hawaii,
Jon "Shimo" Shimokawa
President/Owner
Fitness Unlimited
I stumbled across the website while searching for a replacement exhaust system for my Saab. Clicked on the chat button and writhing minutes Noelle had placed everything that I needed in my cart for me. Absolute easiest online shopping I've ever done. Keep up the great work Noelle, and thanks again for the great service. Cheers!
I called customer service in order to change an order and I talked to roy and he was so helpful and made everything so easy!
Sam was very courteous and helpful. Unfortunately the hood that I ordered was received damaged not Sams fault.
All my question were answered and the agent was very informative on the product. He knew what he was talking about and reassured the worries I had about purchasing my fog lights.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Garrett,
Thank you for taking time to post this feedback. We are sorry to know, that the product you ordered happened to be on backorder. We do apologize, that our Backorder team did not inform you about the delay in time. We do apologize for all inconvenience this delay had caused to you. Please provide us with your order confirmation number. We want to look into your profile and report this issue to the manufacturer.
Sincerely,
Consumer Relations team at CARiD.com