CARiDReviews 7,317

Ordered some bulge type fenders for my truck.
Car ID said they where instock. Ordered them received a email days later stating they where out of stock. Order date 7/29/2017 new expected delivery date 10/11/2017 yes that's correct.
Called in and spoke to the most friendly woman ever. Called back on 9/18 /17 for a status update spoke with Monica and she was extremely rude.
I should have been the rude one I've been patiently waiting a month and a half for my product

I ordered wheels and tires for an old sports car. They came in as promised, but they didn't fit. They were "guaranteed" to fit. I emailed them back to see what they were going to do. Nothing. They are doing nothing about it. I have wheels and tires that don't fit my car. I paid for brand new wheels and tires from a company that "guaranteed" them to fit. My customer service reps name is Bradley Vosper. He keeps sending me the same email over and over again. Don't believe anything that they say. This place is a fraud and I will never buy anything from them again.

My name is Juan Rodríguez and once agian i feel happy with the things you guys do for me. Every time i call you on phone or text messages to you guys you guys treat me good and take care of all my problems for that reason i feel happy to buy with you guys because i'm in good hands. Thank you so much Carid! I hope buying more items from you guys in the future with you guys because i'm in good hands thank you god bless you guys bye

Paid for an order, a day later received an e-mail stating that the order is on hold until I pay an additional $11. This makes their part cost more than other places I could have bought from. Now I am fighting with them to get the money I already spent on the part from them back.

SHADY BUSINESS, DO NOT TRUST!

I knew going into it that buying something from this site was not a good idea, but they had a seat cover in the right color, so I did it anyway. It arrived falling apart (acrylic sheepskin). I called to process a return and was first on the phone with a hispanic guy who barely spoke english who was in a loud call center. He tried to get me to buy something else instead of get a refund, and then when I declined, transferred me to another woman who said I would be stuck paying the nearly $20 shipping for a product that weighs less than a small rabbit. I asked to speak with the manager who was even worse--Rita, I believe her name was. She explained I had to send pictures and that it would take a lot of time to send to the manufacterer to have them either agree to pay or not. Then, when I got upset (which people do when they are being taken advantage of.) kept repeating "excuse me, excuse me, excuse me" with a solid attitude. When I used profane language once in reference to the shipping cost that the manufacturer was charging (NOT HER), she said my language was offensive and that she would hang up on me. I said fine, and ended the call. I will NEVER buy anything from this company again and I am warning all of my car friends to follow suit. Good job, returns department.

Purchased a pair of new replacement headlights for my car. Took a week to get. Arrived and looked great until I tried to install. Pieces broke off while trying to install bulb. Called customer service and I got anything but customer service. I had to send pictures of the damaged part and picture of my vin number and still they stated I had to wait 24 to 48 hour for approval of their defective part. And you will never get to speak with a manager or supervisor. Avoid by purchasing anything from this company. Been 2 days and I still have broke lights.

This company is a complete scam. I ordered several parts for my vehicle through their customer service representative "Axle" with my year make model and VIN # for my vehicle and was sent the wrong parts. I tried for weeks to contact Carid to return these parts and could never get through by phone I even had a seperate company that I had financed parts through "Affirm" who tried to contact this company several times as well and was unable to do so. The only option on their online site was to exchange the part which I did not need because I was lied to in the first place and they don't even carry the parts! Now I'm sitting here with $268.00 in parts for some random vehicle that I will never be able to use and they are still brand new in the box. I STRONGLY CAUTION ANYONE AGAINST USING THIS COMPANY!

I really hope the CEO or whoever is in charge of this company reviews the customer service skills provided by their employees. I have never in my entire life wrote a bad review but I really had to with this company. I purchased a car for my little girl back in August 1st, we are in September and I yet haven't been able to have my girl enjoy her car simply because bad customer service. First of all, The car came with missing parts, was told they will ship the parts within 24h. IT NEVER happened. On top of all time, the car was never able to turn on even though I charged it for 4 hours. I called to speak to a manager and it was even worst. Her name is Maria Quiros. The women came to the phone and would not even listen to my complain. She jumped on the defensive side and flat out told me that because I am a customer, that does not give me the right to complain and get whatever I want. She was rude, loud and had absolutely no customer service skill. At this point, I am stuck with a non working car, a disappointed little girl at home and a lost of $400.00 I hope someone will follow up and make it right, which I doubt will ever happen.

i am from Canada and I purchased a $164 USD front bumper for my Lancer and before purchasing the bumper, I spoke to 3 of the CARID representatives to make sure I am getting the correct item that would fit my car and they also sent me a link so I can purchase it quickly. So I thought for sure this would be ok and I went ahead and did it.

The item was delayed and took about 2 weeks to arrive to the shop and of course the bumper did not fit. I am from Canada so I had to pay international shipping which cost $294.34 and I also had to pay for custom taxes.

The CARID representatives I spoke to did explain how much it would be to return the item. They just sent me a RA form to take back the item and I had to make an appointment with UPS to pck the item. And next thing you know CARID is only refunding me $43 out of the $600 they charged me because the return shipping cost was too much for manufacturer and they did not want the item back.

This business is so frustrating to deal with and the fact that the customer has to go through this bull$#*! just to get a refund is so unacceptable. They are a complete rip off. Never again dealing with them.

I honestly enjoy dealing with CARiD because o can find everything that I need and even if there's a problem with my order - the Customer Service makes me feel like there's not a problem because of their sincere desire to resolve the issue in making my experience to be a happy one which happens every time. Lastly I'd like to say that in life we will always have things not going our way in every aspect of our lives - that's not the problem really but rather not trying to solve the problem is the "PROBLEM" and you all at CARiD are doing an exceptional job to make your customers happy from my point of view and I truly appreciate that to say the very least. May you all continue to keep up the great work and God bless you all!

The website indicates that a simple form can be submitted to perform a price match and get refunded the difference. Try the link for "submit form" - no form is opened, only your account page. You must go through a lengthy chat session with a customer service rep. Try it! https://www.carid.com/help-center/price-match.html. I discussed the issue with the rep and was told that it would be referred to their IT department. No change has been made, so I can only conclude that a lengthy chat session is a deliberate method employed by Carid to frustrate the price match process for customers. I've had much better transactions with other major online car part manufacturers and I'll not be coming back to Carid.

**The response by Carid fails to address the issue - there is no form available to simply submit a price match request. If there is one, please post a link to it for everyone to see. Or at least be honest that there is no form and each person wanting to submit a price match request must go through a lengthy chat with a customer service rep.