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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I've had two great customer service related interactions with CARiD now: One chat and one via email. Quick, informed responses. I'd definitely do business with them again.
On 08/04/2017 I put in my order on Carid. I been checking the tracking number but my order didn't get delivered. I contacted customer service and received my order by 08/25/2017. Customer service is amazing.
I have purchased numerous items from this online website and had nothing but excellent experiences with your products, delivery and most of all customer service!
They've really good workers they work with you to listen to what you want and then they help you get it they gave me a discount on my headlights I always go to these guys for car parts
I needed a brake controller for my Mercedes, unfortunately being a German car, things are difficult. I wanted a direct plugin into my factory wiring harness. CARiD stated they had a Curt controller that was a direct fit, though Curt's website did not say it was. I called to verify, the sales associate said it was, put me on hold and said he called Curt and they confirmed it was a direct fit. I hesitated, the salesman stated he promised it was. I asked if it wasn't, if there would be any issues with returning it, he of course stated 'no'. So, I tried, it of course did not fit and would require splicing into my harness. I got it on Friday, called on Monday to initiate return. They said I needed to take pictures to prove that it did not fit, but then they were bothered I took it out of the packaging. Um, needed to take it out to see if the plugs matched (both male plugs and Curt does not make a direct fit adapter. After being on hold for over 20 minutes, I had to run some errands. Called back, took about 30 minutes of discussion to finally get them to send an RMA. Said it would be 2-3 days. A week later, I called back, still haven't received an RMA, two days later I received it. The RMA has a statement saying it wasn't used or installed blah blah blah, and wanted me to sign it. I've never had this much trouble returning something that was their error.
I had multiple contacts with the customer service trying to find parts and they were extremely nice and tried to get me the best deal and let me know of special offers. Incredible business
If anyone is looking for car parts or accessories here is where you go. Buying my new headlights was a breeze and they have really great service.Im a real consumer and always look online for great sites, this is one of thrm. Thank you David for your service
I recently got my new car and decided to do some car part shopping as most of us instantly do. I saw some nice bags for suspension and had a lot of questions as the description wasnt as clear as I thought it would be. I booted up the live chat and got connected with the best employee I could have been connected with. She was answering my questions as fast as I could send them. If I go somewhere customer service is crucial and this website has the best you could ask over. I will definitely be spending a lot of money on this website and id recommend it for my friends
Very bad on return policy. Basically no returns. Would Not Recommend. Ordered rims and tires for someone. Wasn't rims that person wanted. Called carid less than 14 hours later to change rim to rim that person wanted and was told they could not change because the pulled them off shelf, which is bull$#*!. I am sure that they didn't pull from shelf!
Dear Revertus,
I am sorry to hear you have faced such an issue. Naturally, we will do everything possible to keep our clients satisfied. I will be more than happy to look into the issue if you share your order number with me.
Sincerely,
Consumer Relations Team at CARID.com
Products are top notch and excellent pricing. I have ordered a few things had a issue and they resolved it in a timely fashion. I recommend anyone looking to do aftermarket work on there vehicles to check it out
I ordered a bed liner from this company first the shipping was free then it was 85 bucks but they gave me a discount on product thought they where good. Then it began it was suppose to be deliverd in 5 days then I get an email saying there was a hold up on the manufactures end and shipping was delayed by 3 days even though they said they had it in stock. Day 3 still didn't ship called them and was told to call back tomorrow. Day 4 still didn't ship called and was told the manufacture was waiting on carid's authorization to ship... I paid what's the hold up. 2 hours later I get an email saying it's go in to ship in 2 days. Day 5 comes and still didn't get shipped I call and was told they want another 42 bucks for shipping. Needless to say I was pissed and wanted a refund and had to request one that could possibly be denied. However they did process the refund and inrecieved within 5 days. For a big company they suck I will never order from them again
Deat Steve,
I am sorry to hear you hear faced such an issue with the order. Glad to know you were refunded, however, such situation is unacceptable. I will be more than happy to look into the issue if you share your order number with me.
Sincerely,
Consumer Relations Team at CARID.com
They send me the wrong product after 2hrs on the phone they want to charge me stocking fee and shipping for their dam mistake! Customer services is a joke (Learn English). No customer satisfaction they cant even say sorry. To get my money back was the biggest problem ever and It was their mistake. Stupid's. Don't make the mistake I made... Stay AWAY!
I will never recommend or buy from them ever again.
Dear NotYou W.
I am sorry to hear you have faced such an issue with the order. If you received the wrong item due to our error, you should get a full refund. I believe there has been a misunderstanding. Could you share your order number with me, I will be more than happy to look into the issue.
Sincerely,
Consumer Relations Team at CARID.com
I called with what I thought was a simple question (turned out to be more complicated than expected). I was not planning on actually making the purchase that day but after David went above and beyond and found all of the information I was calling about I decided to go ahead and make the purchase while on the phone with him. He was very professional, informative and an all around nice guy. This was the first time I had ever used CARiD and because of the superb customer service from David I will definitely be using CARiD in the future. Plus CARiD offered the part I was wanting for a very good price and fast shipping.
Completed my sale over the phone. Salesman was professional and the purchase was smooth. Thanks CarId.
Wonderful customer service. Other companies should take notice. Friendly informative customer service agents get you the correct parts!
I ordered a part and received in a timely manner with no defects, but I ordered the wrong part. Called about returning part and got great customer service and instructions on what to do. Would definitely order from them again!
The tail light trim that I ordered for my 2010 Charger did not fit. I had to pay the shipping charges to return the product in order to get a refund. I also had paid the original shipping charge. I should add that the man I spoke to on the phone didn't believe me... I had to send photos showing the problem. A lot of effort which resulted in a hefty bill and no product.
Dear Paul,
I am sorry to hear you have faced a fitment issue with the item. It is rather odd your shipping was not refunded. I will be more than happy to look into the issue if you share your order number with me.
Sincerely,
Consumer Relations Team at CARID.com
They are working hard to earn my business with follow up emails & calls. I have not ordered yet so that portion of the review will come if I purchase. So far very committed to earning my business. If it works out I'll increase this to 5 stars - if not I'll drop it.
Dear Ed,
We are extremely happy you liked the attitude, and will do extra effort to make sure you are happy with the service and the product.
Sincerely,
Consumer Relations Team at CARID.com
Ive ordered many diffrent things and ive always been happy with shipping times, product knowlege by customer service and all the products they have at resonible prices.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jared,
I am sorry to hear you have encountered with such an issue. Naturally, if the item does not fit, although it was promised to be a direct fit, we will take it back for a full refund. It seems there has been a misunderstanding. If you share your order number with me, I will be more than happy to look into the issue.
Sincerely,
Consumer Relations Team at CARID.com