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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I "chatted" today to help my son purchase some seat covers for his truck, we had a little issue, and needed help! Kayla chatted with us all the way through and she ended putting the whole order in our cart and all we had to do was check out! It was so easy, and their prices can't be beat! This was our 2nd Time ordering and they are an absolute pleasure to do business with! Thanks CARiD and Kayla! We shall return! Thank You!
Purchased two item from them and they only shipped one. Their resolution to the discrepancy was a $10 gift certificate which didn't even cover the cost of shipping. Customer service is worthless
I spent over $1,500 on lexani wheels and Achilles sport tires and chose the free mounting and balancing package. I was told that my Achilles sport tires would no arrive until 4-6weeks later than I anticipated and was offered two tires to change my order with. I quickly picked a tire but realized that the agent did not even offer me similar type of tires so I asked to cancel my order. He ignored my request and processed different tires. I spoke to another customer service rep about canceling my order and that I did not want the tires any more and he said that if I refuse to take the tires CARID would also refuse to take them back and we would go around in circles. I was so upset and two hours after I got off the phone with him HE CANCELED THE FREE MOUNTING SERVICE WITHOUT MY APPROVAL AND SHIPPED THE LEXANI WHEELS WITHOUT THE TIRES. That was such a rude, mean and spiteful move. Please do not use carid they are SO unprofessional.
Customer service was great. Very helpful. They searched my parts and made sure everything matched. Confirmation was sent right away. I would recommend them for all your part needs.
I got the part I needed at half the price of my local auto parts store in new condition. Along with that I received great customer service that made my order a breeze!
Wonderful products and selection. Fast shipping and hassle free. Best prices followed up with great services and coupons and codes to save you more in the future.
CARID HAVE BEEN IN TOUCH WITH ME SINCE I PLACED MY ORDER SUNDAY OCTOBER 1,2017. I WAS INFORMED THAT MY ORDER WOULD BE SHIPPED WEDNESDAY OCTOBER 4,2017. I RECEIVED A MESSAGE SAYING THAT MY ORDER WAS SHIPPED MONDAY OCTOBER 2,2017. THANK YOU VERY MUCH FOR EVERYTHING. SARAH LOVE!
They basically stole $120 from me! I put an order in and immediately wanted to cancel it (as the shipping cost was too much). I went to my account, but the order wasn't there (the information was: "You have not placed any orders yet" (it is still that way after 4 days after placing the order). They didn't send me any order confirmation either. BUT, they did place the order and now telling me that I have to pay shipping cost of $120! Their systems rule the company: "oh, the system shows that the merchandise shipped". This a great business model... for highway robbery.
Dear Piotr,
I am sorry to hear you have faced such an issue. System error is quite possible, however, it does not mean we cannot find a solution. Could you give me your order number, so I could look into it, please?
Sincerely,
Consumer Relations Team at CARID.com
While trying to purchase a new truck cover, I ran into a couple of snags. Customer service took care of everything at that point and my order was processed accordingly.
Thank you!
I have been ordering from car id 4 times, each time gets better, they have what I need for my 2000 ram truck, at great prices..
The second time I bought anything from their site and every time I have to call her customer service I'm impressed with how they handle everything
Great Parts great prices great shipping. Nice to talk to on the phone and I received my order way faster than expected really recommended ordering from them
I needed some break pads and wasn't sure what was the best for my car but the salesman was a great help and got my parts before the date they said great service and I will be ordering from them again.
I bought an led light kit from them. They help me to place the order by phone and can you believe that the item was delivered two days after?! The are quick, friendly and efficient! Love my lights btw!
The customer service was great! They haven't completed the order placed 9/22/2017 they estimated the ship date of 9/25/2017. So far have yet to hear it's shipped and no tracking number. I contacted Live Chat and they couldn't help because they called a special order not sure why they had 3 in stock. So its 9/30/2017@ 11:53 PM PST. I would like to change this to a 5-star rating. Edward
I recently ordered some LED headlight kits with Carid and my experience was phenomenal. The items I received were shipped asap and arrived in excellent condition, nicely packaged and because I bought them on carid, I knew they were not knockoffs or anything like that but oem quality original bulbs and harnesses. If a part is defective or doesn't match what you order, they are really good with returns or sending replacements out asap. A good company to do business with.
Customer service was very easy to work with. Prices seem fair and price match is great. I am ordering from them again.
Bought a new set of hostile Stryker wheels for my 2012 Ford F-150 XLT 4WD from carid. Dealt with Juan. Super super gentleman to deal with. He was very knowledgeable and nice gentleman. When I received my wheels everything that he said I would get with them were there and all packages were in fantastic condition. I will be buying more and more parts for my truck from Juan and using carid. Thank you guys
I needed a replacement roof rack for my 1996 Jeep Cherokee. I had been looking for weeks when I came across one on CARiD. When I contacted them regarding making a purchase, my sales rep Daniel offered to price match the best price I had found - even if it was on e-bay. I was surprised the information was offered as it didn't benefit them to sell it to me cheaper. After the purchase, I received the rack in 2 days. I will be a return customer for sure.
Great service five star seller I will definitely recommend it to buy from that shipping is super fast and they provide you a tracking number and ask for what I love the moss thank you very much car ID william Aguilar
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lisa,
I am sorry to hear you have faced such an issue. It does not make sense - if you purchased two items you should either receive two or if only one is available, you would be refunded. Please share your order number with me, I will gladly look into the issue.
Sincerely,
Consumer Relations Team at CARID.com