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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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My first contact with Cardi has been positive. Very helpful and Johnny on the spot with help. Plan to use them again as soon as the 2018 Jeep Wrangler Sahara JL stuff is ready
I couldn't figure out who the shipper was that they gave me the tracking number for. I called and they were very polite and had an answer for me in no time at all.
The shipping took a little longer than expected, but the product itself was of good quality. I ordered a headlight and they were kind enough to include a replacement bulb with the assembly.
Ordered a hitch for my new Jeep Wrangler JL... Customer service was great and they even went the extra mile and checked the dimensions to see if the receiver would clear the spare tire. Got an email from support with specs and a drawing showing where the receiver would be in relation to the spare tire. The wait time was minimum however, the witty sayings kept me on hold to hear what would be said next.
I will definitely order from CARiD again once more aftermarket parts developed to fit the Jeep Wangler JL.
Understood my situation and were willing to allow me to return parts I ordered and didn't need. Thanks carid!
Ordered a bug Deflector shipped fast it was as described. Have also ordered seat covers by rixxu for my Dodge Ram can not weight to get them
Great pricing, helpful service and prompt shipping. I will order from them again thanks to their vast selection of products.
This business has the most polite representatives, they made me feel relaxed and i enjoyed talking with them. The representative was eager an quick to help solve my issue in any way she could. And she made sure everything was fine and even help me make the investigation claim against the missing package and helped me get a replacement one started and sent to me at no cost to me
Miguel was professional & very patient with my order change. Didnt try to rush me off and took his time to make sure that the changes made were correct. I had my order redone in less than 5 minutes and I truly appreciate the superb customer service. Thank you Miguel & thank you CARid
Never have a problem with anything and if there is a problem you solve it right away and the costumer service is awesome
The only thing this company has going for it is that it has a flashy website. Horrible customer service, waited almost a week for my parts to ship (that were in stock) only to discover there was an "issue with the supplier." NEVER buying anything from this company ever again. I've already placed and received an order from PartsTrain in the time it has taken to go through this ordeal, with their horrible customer service. I am on hold trying to cancel my order, if they give me the runaround and tell me that I cannot return the parts, I will gladly drive to their office in NJ and leave them on the front doorstep. All $400 worth and write it off as a tax donation to the mentally insane.
Purchased part for Pontiac. Stated clearly in description it fit my car.
Received part, packaging stated for a Chevy, same part number, does NOT fit my Pontiac.
Rep insisted it fit my and requested photos.
Sent everything they asked for including vin number from dash.
Now they state my vin is incorrect even with a photo.
Rude, argumentative and purposefully trying to get me to go away without return.
Bad company, scam. Send wrong part, will not admit or refund.
Beware!
Dear Kevin,
Thank you for taking time to submit this review. I am sorry to hear, that the product you purchased from us does not fit your vehicle. I will be glad to assist you and will do my best to help. However, I can not find your order in the system. Could you please contact me at [email protected] with your order number? Thank you.
Sincerely,
Consumer Relations Team at CARID.com
Very impressed with CARiD! After I ordered my set of wheels I received and email with concern that they might not clear my calipers. So I was able to call in and speak with Kevin, and this guy was very knowledgeable and extremely helpful with the choosing of my wheels. He also made the process of working out the difference and since I went through affirm he said not to worry about the switch over and that he would take care of everything. All i had to do was pay the 90 dollar difference and I could keep my same payments with affirm. I can't thank Kevin enough and CARiD for all the help and will post a review as well when I receive my wheels.
Everything ended up very well with all the parts I ordered. Been with carid before and will keep my business with you guys. Keep it up!
I am a first time customer. Eric the representative was patient, he waited for me to go outside to my car to double check a detail, then addressed all of my questions. I'm looking forward to putting on the brake caliper covers that I ordered.
I have bought from CARiD for sometime now and it's always been a good experience.
I would recommend to friends and family.
Always have a great experience when dealing with carid. Over the past 2-3 years all i can commend was great service and advisory people who really knows cars and how to make your ride look superior. I WOULD like to give thanks to many of the knowledge sales Advisor. Keep shining CARID
Tia was very helpful and friendly. She quickly processed my order. I will definitely use CARiD for all my future orders.
They are quick, very kind, responsible, and diligent. The customer service is wonderful. They keep in touch with everything you need. And also, very responsive to communication.
Just ordered my second product from them and their customer service is exceptional and will do whatever it takes help you with what you need. I will be buying a lot more products from them in the future.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nick,
Thank you for taking time to submit this feedback about your experience. Please accept my sincere apologies for the situation which occurred in your order. I am really sorry to hear that your order was not shipped in time. I kindly ask you to send me an email at [email protected], so we can discuss the details of this situation.
Sincerely,
Consumer Relations Team at CARID.com