On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They found and issue with my fitting but they called and sent me another set of wheels from a closer warehouse so I wont have to wait long.
I bought two products off this company so far and the service as well as customer service has been top choice for me. Plan on doing business again in near future.
I order a part that ended up being described incorrectly from the manufacture. Wayne was able to alleviate the situation and provide a quality of customer service that was unlike any other experienced. Constant communication and willingness to take care of the customer was very obvious. I have already purchased more products and will continue to as needed!
I was looking for leafspring bushings for my 1999 Mitsubishi Montero, and I could not find the right ones on the internet until I visited carid.com. One of their executives helped me and selected all the items I needed. Brand new polyurethane bushings for my car, and the whole kit for installation.
Would buy again.
Really like how the website is and everything in it is very detailed. You can find easily if a certain part is right for your car.
I recently bought a product from this company and come to find out I didn't need that part so I called and wanted to refund and it was the most Pleasant transaction I could ever have they went above and beyond any other company has ever done I would very much recommend this company to anybody
They will tell you, and charge you for next day air, but send it ground. Then they will say yes we made a mistake, but not refund the shipping.
Purchased some awesome fog lights. Great customer service. Awesome website. Everything about this organization and their process was easy and professional. Highly recommend.
If you haven't used CARiD then I recommend you do so ASAP! They have a customer service second to none. I promise you will not be disappointed.
This is my go to place for parts I specifically make sure to use Joseph Ortiz that dude easily one of the most skilled and helpful as well as knowledge customer service / parts / car person I have had the pleasure of dealing with I go to CardID because of the service commit and understanding they offer. I have order twice from them this month already and will be ordering again fairly soon. This is the place to go look elsewhere if you like just know they will match if not beat the prices.
Couldnt ask for better service... i had problems with my order and the nice customer service lady i talked to took care of everything and resolved the issues within min.
This is my first experience w/ carid.com and they have exceeded my expectations! I was very impressed w customer service as they were very easy to deal with!
Just ordered a Dash Cover for my Dodge Ram. Fitment was specific to year, make and model. Easy to find the info I needed, and to place my order.
Had an issue with a part that was shipped directly from the manufacturer. It was no fault of their own but they went the extra mile and made it right.
My customer service experience was great. The representative was very concern and helpful in helping me customize my car. And even offered me a great discount towards my purchase.
I don't write many good reviews, but have to give credit where it is due and these guys and gals continually meet me with great feedback and answer questions as needed time and time again.
I ordered a set of Spyder fog lights, they came with a week, they fit perfectly here. It has all the installation you would need to make these work. I contact customer service for some help on few things and they get right back to you in a timely manner...
I ordered rims from here and I am very pleased. Great customer service, very competitive prices too. Wide range of truck wheels and tires too choose from as well as accessories for your ride. I would buy from CARiD again.
Had the Best Experience, with Ed and his Team. Looking at wheels for my 18 Jeep Cherokee. Had found one that I liked, was informed that they would Not Work on my Jeep. Ed email me ones that I thought I might like. We both found ones I Love better than the First.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jerry,
Thank you posting the review about your experience. We will need to reconsider the issue in case the order was shipped ground instead of Next Day Air. Please specify your order confirmation number or email me directly at [email protected]. I will take measures to make thing right.
Sincerely,
Consumer Relations Team at CARID.com