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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I recently purchased some struts from CARiD. The customer service representative I talked to was wonderful and was even able to get me a 5% discount. The struts arrived quickly and well packaged and were exactly what I was expecting thanks again CARiD.
I was send a go rhino bumper that I ordered for my ram 3500. I sent it to dodge for the install. Unfortunately they sent the mounting bracket for a chev.
I am out $400 for labor to take off and reinstall my bumper
This isnt the first time shopping with those guys and every time I shop it gets better and better. Ultra fast shipping, unbeatable prices, awesome products selection, amazing customer service and last but not the least the customer support: They actually do listen to you when you call and they do care about their customers. They will go out of their way to help you and give you the best out there of anything youll be interested in buying! Thanks again CARiD for your services!
Great customer friendly service went up and beyond to help me get my product, was having problems picking out what product, customers support help weigh out the pros and cons of each product, fast shipping
I think the sales people are right beside the product,= return customers. Without great people like Mathew who are knowledgeable to take my orders and help me find exactly what im looking for. Thats going to make me a return customer. Thx carid
When ordering from car ID, it was simple, returns are simple. Getting a return label within 24 hours isn't as simple, I am still waiting.
I contacted CarID and got through right away. Vincent took my order and made sure that the part fit my vehicle and also informed me that there would be custom duty. I received my email confirmation right away; overall a very positive experience.
I had mistakenly ordered a part that did not fit my car. I realized this as soon as the part came in. I notified CARiD about my mistake, and they promptly issued the return information and refund. It was easy to do. The only reason I took off 1 star was because I had to call to do ask for the return rather than doing so online. The shipping was also slow. It took nearly two weeks for me to receive my part. Overall, it was a pleasant experience, and I will be using CARiD in the future.
Recently purchased a helmet from Car is, I was notified immediately that the item was backordered. I was kept up to date throughout the whole time anytime a shipping date was updated. I really appreciate the great communication.
Always friendly fast service and helpful in everyway when answering any and all my questions. This is why over and over i have used carid and have also refered many others
I have had several problems with CARID.COM, first I bought 8 led bulbs and they only sent me 4 bulbs; They did not inform me why, until they were pressured they told me that the other four did not have them in stock or in the warehouse or in the manufacturer. After a month of asking, they offer me others, paying 20 dollars more, which I accepted. However, they do not arrive yet the delivery system is bad. They have a good response in their technical support and sales support, but when they place the orders with their warehouse there is the problem. In addition, they do not advice on time about the tracking number of the package, I have had a very bad shopping experience at CARID.COM, I do not recommend this online store. The chat responds very well but what they say does not comply. They are slow in shipping. I bought other type of led bulbs for a classic car in superbright and found that this store is fast. Unfortunately, I was forced to buy in CARID.COM because supposedly only they had led bulbs for my classic vehicle. Do not buy problems.
Dear Angel,
I am truly sorry about the unfortunate that happened with your order. The replacement order should be already on the way to you. However, the system takes up to 48 business hours for the tracking information to be updated. It will be provided to you within next 24 business hours, so you could easily follow up on your package. Please understand we are doing everything possible to speed up the process. Unfortunately, some things are beyond our control. It does not mean that we do not care of your order. You have been patient with us during the whole process and we do appreciate it. We will make things right. Thank you for your business.
Sincerely,
Consumer Relations Team at CARID.com
Worst on line experience in years! Bad parts, lies, no warranty! Do yourself a favor and move on. Shipping charges are awful as well.
Dear BeeBee,
I am sincerely sorry to know about your experience. Please allow us an opportunity to reconsider the situation and help you in resolving the issue. Please email me directly at [email protected] with your order confirmation number. I look forward to hearing from you.
Sincerely,
Consumer Relations Team at CARID.com
Devyi was a big help. Helped with price guarantee. Planning to use your company again for further upgrades to my vehicle.
Purchased new headlights for my husbands Mustang and they were very helpful with any questions I had.
Awesome customer service great product would recommend to family & friends. Carid has a lot of products to choose from
Just buy shocks struck for my Toyota Tacoma 2004 no one can beat the prices ID CARID is the best. Im going to buy everything needed for my car thanks you guys good service quick
Very happy with my purchase. Arrived very quickly and as advertised. Also chats repetitiveness was very helpful by answering the questions that I had before ordering. Ordered a Hatch for my business 17 Marine LLC
Very helpful people an descent prices ill defiantly be doing business with them rodger was the guy i delt with an he was the most helpful sales person i have ever delt with he made it easy it was fast
Ive used car id over the past few years. I usually call in to place my order and the reps are always helpful. I receive what i ordered pretty quickly, including freight items. Its a pretty straight transaction so i have no complaints and wouldn't hesitate to order again in the future.
Ariel, the CARiD Rep, was very helpful and professional. He helped me find a discount on my Intake Pre-Filter and even helped me Price Match my Intake from a competitors site. All and all Very satisfied, I will definitely be shopping with CARiD again!
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Client,
Please accept my sincere apology for the unpleasant situation which has happen to your order. An unfortunate mistake has occurred. Please give me a chance to take care of the situation and remedy this mistake. I kindly ask you to email me at [email protected] with your order confirmation number. I will be glad to help.
Sincerely,
Consumer Relations Team at CARID.com