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CARiD

3.6

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CARiD Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
765
shipping
794
returns
697
quality
681
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Never buy anything from this site. I was waiting for a product that was on back order for two months and every time I called for a status they would give me another date that would be weeks away with no explanation. This was the second chance that I gave them after I ordered a product previously that ensured was compatible for my car and it was the wrong product. I would never order from them again.

Date of experience: March 23, 2018
Carid C. — CARiD Rep
over a year old

Dear Jesse,

I am truly sorry to know that the product you ordered happened to be on backorder. I do apologize for all the inconvenience this unpleasant situation caused to you. Please specify your order number, so I could check the situation and help with the resolution. My email address is [email protected].

Sincerely,
Consumer Relations Team at CARID.com

Minnesota
1 review
3 helpful votes
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Customer Service helped in the end.
March 23, 2018
Updated review

One of their customer service members was able to help me. I am happy she took the time to help me out. I just wish their customer service was open more during the weekend. That would be my only critique.

Date of experience: March 22, 2018

Will not cancel orders.
March 23, 2018
Previous review

Tried calling 30 minutes after cancelling the order. They were not open.

I had emailed with someone over the weekend and he said I would have to call on Monday to cancel. Called on Monday at 8:00 AM CST, right as they open and they will not cancel. Awful shipping prices too.

Date of experience: March 5, 2018
Germany
1 review
0 helpful votes
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Great service
March 23, 2018

Very knowledgeable and very helpful. Would use company again. Made a call in and had everything taken care of and ordered in under 5 mins

Date of experience: March 22, 2018
Michigan
1 review
0 helpful votes
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Buyer Beware
March 22, 2018

Please be careful buying from them. They will try and make it impossible to return anything. I called and canceled because I read reviews after I purchased and was very skeptical. Anyway called and canceled and the rims and tires were not even at the shop yet and they still charged me a $250 restocking fee which I will be disputing with my cc about. Again please do not buy.

Date of experience: March 22, 2018
Carid C. — CARiD Rep
over a year old

Dear Jared,

We are sorry to know that such situations can happen. Please email me at [email protected] with your order number, so I could make things right. Look forward to hearing from you soon.

Sincerely,
Consumer Relations Team at CARID.com

Colorado
1 review
0 helpful votes
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It fit perfectly the floor liner for and the cargo liner that I purchased with CARID. Plus, the shipping is fast.

Date of experience: March 22, 2018
Illinois
1 review
0 helpful votes
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I purchased a hood/bug deflector for my 2018 Chevy Silverado Z71, and upon installation, I found that the included hardware did not fit my vehicle. I requested a 'Return Authorization' and returned it. When I got the 'Return Authorization' approval, the reason that THEY put on it, was that "No Longer Needed Product". Watch out for this scam from CARID.COM. I still have to pay for it, even though I sent it back. I will never buy anything from CARID.com again. Scammers is what they are.

Date of experience: March 22, 2018
Carid C. — CARiD Rep
over a year old

Dear Larry,

I apologize for the incorrect hardware sent. Please share your order number with me, so I could check the issue and find some resolution for you. My email address is [email protected].

Sincerely,
Consumer Relations Team at CARID.com

Virginia
1 review
0 helpful votes
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Found what i needed at a great pruce. Could ask for more from an online retailer. Would recommend to any body looking for oem or aftermarked parts for your vehicle.

Date of experience: March 22, 2018
Virginia
2 reviews
0 helpful votes
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Great service
March 23, 2018

Great service and can provide context on parts and firmest. Fast shipping and great pricing. Will be doing business again soon!

Date of experience: March 22, 2018
North Carolina
1 review
0 helpful votes
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Carid was such a breeze to order with. I told the guy what i needed and he got right on top of it. He even took the time out to pick which location to order the part from so that it would get to me faster. He was exceptionally friendly and i have received my parts exactly when he said i would. I definitely intend on ordering more parts from Carid!

Date of experience: March 22, 2018
Arizona
1 review
0 helpful votes
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I bought an item through CARiD however I needed to cancel the order soon after i purchased it after checking my banking account. I called their customer service to cancel my order and they answered right away. They were very friendly and helpful, and they gave me a full refund.

Date of experience: March 22, 2018
Colorado
1 review
0 helpful votes
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Every time I have ordered from CARiD I have been pleased, this order shipped out within hours of placement! I will have the parts in less than 4 days start to door. Some big chain in-store orders are not that quick... very pleased.
Henry Jameson

Date of experience: March 22, 2018
California
1 review
0 helpful votes
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My experience with CARID has exceeded my expectations. Personel really helpful, good listeners and overall they are the best keep up the good work.

Date of experience: March 22, 2018
Utah
1 review
0 helpful votes
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The best ever
March 23, 2018

They have everything you could dream kf getting to replace or put on millions of different types of vehicles

Date of experience: March 22, 2018
California
1 review
0 helpful votes
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CARiD has the biggest selection of products, the lowest prices, and the customer service was excellent! I plan on using them for many of of car needs and upgrades in the future.

Will Sholy

Date of experience: March 22, 2018
Maine
2 reviews
0 helpful votes
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Customer satisfaction
March 23, 2018

Excellent customer service and they are very helpful and have a lot of knowledge about the parts they are selling

Date of experience: March 22, 2018
California
1 review
0 helpful votes
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Great service
March 23, 2018

Love cariD had a great experience every time they are very communicative and always give you ETAs on your shipments and delivery info awesome experience

Date of experience: March 22, 2018
Georgia
1 review
0 helpful votes
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CARiD is a awesome company with very courteous associates,, I was buying some headlights for my truck and a sales associate Grazelle helped me even though they was having technical difficulties at the time she helped me though it even though it took awhile and was happy to do it And I really appreciate her for that, That A1 customer service in my book,, And far as there products they sale top notch car parts and me accessories,, CARiD is my go to company,, Awesome company so if you needing car parts i defiantly recommend CARiD hands down,, thanks CARiD God Bless!

Date of experience: March 22, 2018
Texas
2 reviews
0 helpful votes
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CARiD so far has been nothing but great; looking forward for future goodies at your site. Wide variety of products at great prices!
Kevin is knowledgeable and a great guy so give him a raise for me!

Date of experience: March 21, 2018
Texas
1 review
0 helpful votes
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I love useing carid for my most important and expensive car parts because they know what they are selling and can answer or find the answers to the most specific questions the parts are guaranteed to fit and they still cost the same or less than the risky (contract the manufacturer for this info) ebay parts

Date of experience: March 21, 2018
Texas
2 reviews
1 helpful vote
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Placed a order mar 13 paid ALOT FOR OVERNIGHT AIR SHIPPING it is now the 21st still havnt received my package contacted ups said carid company never even put my order out for shipping so requested my overnight air shipping be refunded and they said no they will only offer me $25 gift certificate... I WILL NEVER DO BUSINESS WITH THIS COMPANY EVER AGAIN! You can offer me a gift certificate but can not apply that to my refund for shipping?!?!?!?!

Date of experience: March 21, 2018
Carid C. — CARiD Rep
over a year old

Dear Rodrigo,

Thank you for sharing your experience with us. We are really sorry about the shipping delay. Please let me help you in getting the situation resolved. Please provide me with your order number and I will try to find the solution. My email address is [email protected]. Look forward for your reply.

Sincerely,
Consumer Relations Team at CARID.com

From the business

CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.

Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.

At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.