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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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They answered all my questions and were very patient with me and even held on the phone when I went to research some items in my emails.
I had a very nice experience using this app CARid.
I have bought about 3 stuff and I really like the service that you have given me like in prices and the attention youve given.
Bought wheel and tire package for my jaguar Xe.
Placed order, of course immediate charge to my account. Delivery 4 weeks later. Wheels dont fit, 7 days of back and forth with customer service pictures and video. Finally give me return authorization. They promised packing material, shipped 5 days later. Packed, took pictures, sent back. Materials received at destination, they are very busy. Need to have the destination site inspect and approve. Also ordered wheel lock kit, still have not received.
Now keep in mind this is 40+ emails and probably 10+ phone calls. (Tired of hearing about boulder damn). So far March 31 to May 25 they have had my $1900 tied up and yet to receive a refund.
Called twice on May 25. Asked for supervisor to call me at 2:45pm est. No return call.
Now keep in mind they confirmed the vin of my car twice, sent me wheels and tires that dont fit. Then have made a absolute miserable experience to get my money back.
Never dealt with customer service like this before. Went above and beyond to answer my questions and getting me the best deal possible. Even took the time to contact the manufacturer of one of the products in question, just to get me the exact correct information I was looking for and believe me I hit the representative with numerous questions. Great Great customer service. Will stay loyal
They are a 10+ in my book. Aldo and jamie were so helpfull to me with great concern for my minor issue. Extremely professional and patient with our phone conversation.and i love my leather seat covers look like factory application, weather tech mats and rain window shields. All top quality with great value. Highly recommend++++++++
Warner voelpert shelton ct.
While comparing parts on various retail auto parts sites, I came across CARiD and never looked back. It was a combination of website look/feel, the same day processing counter and price/selection which drew me in. It was the price match guarantee and the excellent customer service which sealed the deal. I mean, I got a person right off the bat and they even saved me from ordering the wrong part. After 7 min or so they had my part on its way.
They guys at carid were very helpful when I called over the phone making sure I got the best parts for my needs at a great deal. Will continue shopping here.
The experience of shopping with CarID was great! It was quick and relatively painless, and one of the items will arrive just two days after I ordered! Wow! So happy, I'm excited to buy from them again if I need anything else!
After not being able to find parts for my car. Came to car id and they were more than helpful. Although I was sent the wrong part... the customer service dept was more than helpful to fix my order. I'll be shopping here again for my auto parts and accessories.
I purchased a cat back exhaust system and I ended up buying a different car, so to return it it was fast and easy, and the customer service was outstanding.
I have purchased a lot of items from them over the years, and have always been satisfied with their products, customer service and fast shipping.
Before placing my order with CARiD, I enjoyed their team's full support with respect to my questions, the team led me to make the right choice. They take care on customers' satisfaction. Thank you!
I wanted to pay with two forms of payment. Could not find an option to do so on the web site. So, I called Customer Service and Bret took care of everything quickly, professionally and courteously. Great first time experience with CARiD!
Found a hard to get part that was cheaper than anybody elses and received it in a couple days! Customer service is friendly and very helpful and they even follow up with customers to make sure happy.
I was having an issue with finding wheels for our Explorer. I spoke with a guy named Frank at CARiD. We were on the phone over an hour. He went above and beyond what was expected and helped me find what I was looking for. He did a lot of research and spent a lot of time on the phone helping me. I've never had such great customer service. I will forever order from them now, and I will definitely refer business. Frank deserves a raise...
Anna Pruden is a sales person who provides false information in order to sell. Was promised 4 business days for shipping instead of 50 days of real delivery date. Was told they have several items in stock but reality is they have no items in stock and they have to take weeks to build it.
Great customer service answered all my questions helped me get the parts that I needed the right parts would definitely recommend this company
The carid team really give the best customer service. I have been dealing with this company for a few years now and have received nothing but satisfaction with mum orders, returns and questions. I wouldnt go with any other company for my car necessities. Keep up the great work CARID
Have ordered multiple items from Carid and always been satisfied. Their customer service and shipping beats their competition hands down.
This site is great, there are so many different items on here. The only thing I don't like is that certain vehicles don't have certain parts, like I drive a 2018 Dodge Journey but can't get the LED's for the wheels. Other than that this is an excellent site
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anguelina,
Thank you for posting the review about your experience. We are sorry to know that it was negative. Please share your order number with me, so I could check how we can remedy the situation. My email address is [email protected]. Look forward for your response.
Sincerely,
Consumer Relations Team at CARID.com