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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I ordered a hood for my car. Paid for the hood plus $150 shipping. Hood was shipped and arrived. The hood was junk. Warped and bent and full of chips. It was so bad the body shop refused to paint it or put it on my car. CarID's web site has a 30 day no questions asked easy return policy. Unfortunately they are full of it. The web site gave me an error when I tried to create a return label and initiate the return. I called customer service and got a call center in India or Pakistan or some dirthole country. The operators made me jump thru hoops, even take photos of the hood I wanted to return. I got an email saying they would contact me in 2 business days. Well it's been 2 weeks and no contact!
So despite what their web site says about returns, they will NOT honor my return!
Contacted customer service and they were extremely helpful! Would definitely recommend sopping here
I am very meticulous in researching and cross referencing anything having to do with my vehicle and any upgrades. And Carid is constantly the site I end up at in the end. The reason? The best selection and quality of parts. And the most competent and friendly associates, who reassure the correct fit and application for my vehicle.
CARiD is a great website to buy wheels on. When I called CARiD I spoke with Kelvin about ordering wheels for my car. Kelvin was excellent to work with and was able to help me find the specific wheels I was looking for. I would recommend CARiD to anyone that's looking to buy aftermarket parts for their car.
My experience with the CARiD customer service over the phone was pleasant. There was little to zero wait time to speak with their staff. They communicated well and resolved my issue about making changes to my shipping address due to my own error. I will definitely be a return customer for the great prices and user experience.
I called and had some questions about a product. The gentlemen was able to answer ever question and gave me a discount on shipping.
I am glad that I had found car ID. I have 5 different vehicles that I work on regularly. Most recently I am working on a 1993 Ford F150 and I am delighted that they carry many motorcraft parts! I have nearly $******* invested so far in this project truck with car ID. It is a wonderful place for quality parts and they have quality professionals Manning the phones I highly Recommend Car ID!
Don't even think to buy any product on their website. Don't waste your time and money. I got damaged product, spent hours chatting with customer service and no refund received.
Dear Client,
I am really sorry about your experience. Please give us a chance to make things right. I would be happy to help you in this situation. Please email me at [email protected] with your order number.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Amazing experience with Anna, was too kind in helping out with an order! Great customer service and support.
CARiD's customer service rep was very informative and did everything to help solve my situation. Wouldnt hesitate to give them a call in the future with any other problems
I ordered a set of running boards for my pick up. The staff was very helpful in making sure I got the right ones for my truck and were able to save me money on the purchase.
Best deals for all car parts. They have everything I always look for from original equipment to high performance.
I purchase a leaf spring shackle from them in anticipation of changing it on my truck. Unfortunately, the truck would not wait and I needed to purchase the part locally. I contacted customer service to cancel my order. The operator I spoke with through online chat, cancelled the order and I got notified almost immediately. There was no hassle or any grief. I will order from them again due to the great customer service I received.
Been able to find anything I wanted. Found a lot of thing that will make my ride stand out. Talked to customer service and they are easy to understand and they understand you.
I was searching for accessories for my new Hyundai Kona and had found a few results. Thankfully I found CarID first. Not only did they have great selection and variety but they have amazing customization options as well. CarID was more than helpful, not only amazing selection but amazing customer service as well!
I gave this website a 5 star because anytime I have had a problem or question they had a answer and have gone above and beyond to make sure I got what I needed. I look forward to my next purchase with CARiD and I would recommend them to anyone.
My first order from this company I ordered a car cover, in stock on April 28 and here we are on May 29 I have no cover and am fighting to get my refund. I am told UPS lost the package but I do not care nor believe them as I am still awaiting my refund.
Dear Client,
I would like to apologize on behalf of CARiD.com for the inconvenience you have faced with. Please allow me to check the issue and help with getting it resolved. Please email me at [email protected] with your order number.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
I ordered two centric loaded calipers for my car. Then i got a mail and a tracking number with estimated delivery date. But then i got a new mail that it was shipped again. The first tracking was just from the storage to the shop. I live in norway so i waited along time for these calipers. When the package arrive they have just managed to send me one of the calipers. So i mail them back and say where is my other caliper? They apoligized and offered me a 20 $ gift card. Very useful when it cost 85 $ in shipping only to norway. So after some days they send me the other caliper. They talked about it had been damaged under transport. So i assumed that is why i never got the other caliper. Or so i thought. But no! Now they want me to return the caliper i have recieved in the first place because it was this they claimed have been damaged! I inspected it and it looks in tip top shape. I told them that there is no need to return it because it is not damaged. But no they still want me to return it. Why was it delivered to me in the first place if they suspect it to be damaged? I have not said anything to them or tried to return it! So i said can you at least mail it to me on express mail because i need these parts to get my car back on the road. I even offered to pay the extra cost for it. But no, this was not possible they said. I will never shop at carid again!
Dear Marius,
I completely understand your frustration. Please allow me to help you. I would need to know your order number to check this out. Please email me at [email protected].
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
So now after I called and you said there is nothing that could be done on the phone and to send them back and I would get a web site credit. Now that I go and write a bad review now something can be done YEA RIGHT! I put them out in the trash and you can shove you exception up your $#*!! I post all over about you guys!
Dear Jim,
The policy applies to all clients. However, each separate situation requires a special attention. Unfortunately, not in every situation the exception can be done and not everyone in the company is authorized to make a decision regarding this. That is why I asked you for the order number to check if there is still something I can help you with.
We appreciate your understanding and would like to hear from you soon.
Sincerely,
Consumer Relations Team at CARID.com
Bought a pair of seat covers for a express (cutaway) back in March we just got the truck back from service and custom fab on it. We go to put the seat covers on not even close to fitting. I called them and said could I just exchange them. She said we don't even make them for a cutaway but I was never told that when they shipped them. I said can I get a refund they said you are past the 30 days I said ok but you don't even make the correct ones and you took my money! She said I can give you a $50 website credit and you can send them back (are you fucking kidding so you can sell them again) Thew them in the trash! We have a very large service company and will be letting our customers know the story!
If you haven't already bought from them, man you are missing out on great service, great quality products at very low prices. Shipping is good wish it was faster. Love to see them do next day deliverys.
They got me hooked.
J. Romero
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mike,
I apologize for the dissatisfaction you have faced with dealing with our company. In case you contacted us within the return period with your request, the return policy should be honored if the part is in new condition. I would gladly check the situation for you. Please email me at [email protected] with your order number.
Look forward to hearing from you soon.
Sincerely,
Consumer Relations Team at CARID.com