CARiDReviews 7,317

I bought a set of headlights for my Toyota Tacoma and looked at them closely as i was warned by a friend if the reflector inside the lens is not straight, it wont project the light correctly. When i got what was supposed to be a higher end headlight assembly, i noticed the quality was not that great and my installer told me that he has seen this before in aftermarket. They will not accept the return without a bunch of nonsense. They repeatedly ask you to " send a picture" of the defect when it does not easily show on the picture. The run around is beyond belief. They have NO U.S. based customer service. The toll free number goes to a bunch of well trained people who will not help. I felt really duped and will NEVER do biz with these people again. Its hard to see but the reflector in the middle of the light points up, not towards the road. Its flawed from the MFG.

I ordered 1800 dollars wheels and tires, I placed the order on January 4th, the order was supposed to shipped in two weeks, after two weeks I called CARID, and they don't know What is going on, all the employees are incompetent and they don't know What they are doing, then I contact with the manager and he told me that the will send the order quickly. Today is 24th and the order will shipped tomorrow, very unprofessional, they put you on hold for 20 - 30 min, and during the hold on the phone some guy says a lot of interesting things, but still is not funny guys. You are a Joke. I will tell everyone, and I will write only bad reviews because you deserve it,

I purchased wheel's and tires from CarID and decided I wanted to cancel my order (had not shipped yet). I was told that my order can not be cancelled despite it not reflecting that anywhere on the product page or during the checkout process. On the wheel page, it says they can be returned before the tires have been mounted.

I next asked if I could instead make a change to my order. I wanted to see about buying different (more expensive) tires. They told me that in order to do that, they would charge me a 10% restocking fee for tires that have not even shipped. Additionally, I looked everywhere on their site and could not see any mention of a restocking fee for cancelled orders or for returned orders. They are very unfriendly and dishonest. Stay far away from this vendor. They claim quick and easy returns, yet I couldnt even make a change to an order that hasnt even shipped.

Finally, they advertised my purchase as being in stock and shipped within 48 hours. When I spoke to them, They were still waiting for my purchase to arrive to them 4 days later.

Don't waste your time or money buying from this company (CARID). I purchased a Vanguard bull bar from them. Per there website they say hassle free refunds and technical support. This could not be farther from the truth. They have no technical support and their hassle free refund, not so much. I received the package from UPS and was told by the UPS driver that delivered it that he had a discussion with his manager that morning about the horrible condition of the package. The package was in such poor condition that part of the bull bar was hanging out of the box. And this in no way was UPS's fault, it was in the way that CARID packaged it. It looked like it had been repackaged and then sent to me. Their installations procedures refer you to a picture and tell you to install per picture, no written instructions. When we called for technical support we were informed they have no technical support. After looking at other websites it is very clear that trimming of under carriage plastic is required for the installation of their bull bars. This was never mentioned on CARID'swebsite, nor was it mentioned in the picture showing how to install the bull bar. They are now trying to tell me that they will only refund my purchase price minus the shipping charges of $30 and minus the taxes paid. Why would I not be able to get my taxes and original shipping charges back for their inability to provide a product that can't be installed safely and without frame modifications? I WOULD GIVE THEM NO STARS BUT YOU HAVE TO AT LEAST GIVE THEM ONE STAR TO DO A REVIEW.

The entire ordering process showed Free Shipping. After my order was placed the receipt included $70 shipping on $80 worth of parts. I finally got someone on the phone and they told me that I forgot to enter my zip code so shipping was automatically added. That doesn't even make sense. The worst part in my opinion is the amount of the shipping charges. 10 small plastic clips... Price = $10.42 Shipping = $10.60. Front left fender liner... Price = $19.85 Shipping = $26.89. Front right fender liner... Price = $19.85 Shipping = $20.58. Same part different shipping price. LOL. There's more but you get the point. Totally fraudulent practice. I'm disputing the charges with my credit card company and rejecting the parts if they ever show..

CARiD is the company. I ordered rims and tires back in the beginning of October. It's now the middle of January and I still don't have a complete order delivered. I initially received all four rims and tires and three were damaged. I was told to repackaged them which cost me $46 for materials. I repackaged them and sent them back. After several weeks I finally was told I would be recovering the replacements. Five weeks later they sent me three back with two of them being damaged. At this point I have two good rims and tires and once again I had to repack and send of two rims. Month in a half later I receive two rims and tires. One of them having a small scratch I decided to keep that one and send the dented one back. I waited two weeks for them to pick up the last rim and waited another month for them to send back the replacement. Before sending it they email me telling the order has been fulfilled and they currently don't owe me another rim. Furious, I called them and was on hold for over an hour when they told me they would contact me when they figure it out. Three days later I get a notification that a tire sensor was on its way according to the shipping label. I call and to verify and they had to resend me the correct order. It's not mid January and I receive my final rim and tire with the incorrect tire pressure sensor. It's complete different then all the others. Cosmetically it stands out like a sore thumb. The only one of the pair. Also the rim is damaged just like the other rims prior. CARiD claims it is the shippers fault. I know for a fact they are scamming UPS. Ever package that sent that packages with shrink wrap cardboard and box tape. The outside was NOT damaged in anyway but yet they insist on filing a damage claim with UPS. I can't sit back and allow CARiD to fraudulently filing damage claims agains UPS. I have tried to speak with someone in charge at CARiD but they never let me. Something need to be done. Tried to upload a ton of pictures but the format won't allow me to.

Be prepared for your auto repair to be delayed as they will send the wrong parts or poor quality parts. Ordered a radiator and a/c condenser. Radiator was completely wrong size, even though CarID confirmed proper size was in stock over the phone. They did finally send the proper radiator via a totally different supplier, but we had already re-ordered from another vendor online whose shipment arrived faster.
A/C condenser was extremely damaged, poor quality and poorly shipped. Cancelled entire order via email. Returned all parts via shipper (called Fedex to pick up) and disputed charges with credit card company (Discover). Getting shipping charges reversed was the only extra effort req'd. Discover was noble about reversing the charges for parts. Will never order from them again. Why hassle when other vendors send the correct part the first time? Their website looks totally legit, but their parts? No, thank you. I didn't even want to give them 1 star because they just wasted my time.

After purchasing a set of headlight assemblies for my 2004 Honda Civic on Oct 29, Installed on Jan 2nd, it was found that the drivers side light had a defective adjustment screw so the light could not be adjusted, Paid a mechanic $200.00 to install, just what I paid for the lights, after calling CAR ID to get a replacement, I was told I needed to send pictures of the light and the defective adjustment screw, I told them I would not pay to have the light removed to take a photo of something that would prove nothing, it would just be a photo of a inside piece of the light assembly. They agreed so I sent them a photo of the device that adjust the lights from the drivers side position in which the equipment displayed light to low and dim.
They wrote back they needed more pictures and for me to take them on level ground from drivers side seating position and 24ft from a wall. Additionally wanted to place a hold on my credit card until the defective lights were returned, I again refused, they also said they would only replace the set if i jumped thru their hoops, I have asked to speak to a manager and they said one would call me in 24-48 hrs. I would avoid this place like the plaque I am contacting the BBB and the Consumer Protection agency and filing formal complaints against them.

The day after Thanksgiving, I ordered 3 items for Christmas. 2 items did not ship by their ship date - 1 week before Christmas. I was not notified of this possibility at POS nor after the ship date passed. When I checked, they said it would ship in 2 weeks. Thankfully I escalated the issue and that rep found a suitable replacement in time for Christmas. The 2nd item still hasn't shipped and has a new day the end of Jan. The 3rd item, listed as universal fit, did not fit. The 'easy return' only allowed a replacement or technical help. I had to call to make return when I was informed there was a restocking fee. After getting upset about this, the rep said it would be credited but it would take 3 business days to get a shipping label. It just feels shady. Why can't they be reputable the first time around?

I bought some calipers for a 1998 Jeep. Before I opened them I determined that I did not have the items for the core return. Below are their exact instructions.
4. Locate the plastic packing slip envelope that was included with your product.
5. Print the prepaid shipping label (sent to you via e-mail) and insert it into the plastic packing envelope.

I did not get the envelope or the email for the core return... as per their documents on the web.

So before I installed them I called CarID and inquired about the items... since it was Sunday, I was told to called back Monday. So I installed the calipers on Sunday. When I called on Monday asking about the return process, I was told I had to wait 3 days for the form. PROBLEM: I performed the repairs in Chicago and live in Colorado. I would not be here when these electronic forms showed up... Learned my lesson, threw the calipers in the trash and wrote CARID off as a responsible vendor...

Ordered brake hoses for which an additional fee was demanded after order placed and paid, doubling the shipping fees. Reason given in customer service telephone conversation was that the third party supplier did not ship to USPS, rather the third party used UPS. When I pointed out that UPS had a service to deliver to USPS the matter was unresolved, Order cancelled, awaiting refund, Information for Your Order #******* {*******}
Inbox
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Customer Service - CARiD <*******@carid.com>
12:12 PM (1 hour ago)

## Please Reply ABOVE THIS LINE ##

Dear Terrence,

We sincerely apologize for this inconvenience but we have to inform you that your order is on hold.

To proceed with the order we will need to charge you $46.65 additionally for shipping since the system has charged you incorrectly.

Please advise if we can proceed with additional charges and ship the order.

Thank you!

Sincerely,