CARiDReviews 7,317

I spent $2,000.00 on a new set of rims and tires (mounted and balanced by CARiD with new TPMS sensors) for my 2013 GMC Yukon. Had the tires put on at my local dealership and they attempted to program the TPMS sensors several times and were unsuccessful. I called customer service twice and spoke with Jorge Calvo on both occasions. After he spoke with a technician he informed me that the sensors were defective. He stated that CARiD could either send me 4 new sensors to replace the defective ones and that they allow $90.00 for labor. Well first of all why would I even attempt to have the replacement TPMS sensors that CARiD wanted to send me installed, the ones they installed for my original order were defective. Spoke with the dealership I have my vehicle serviced at and was told that they could provide a customer loyalty discount. All in it would cost me $345.00, $60.00 (typically $84.95) per OEM sensor and that they would do it for the labor rate allowed by CARiD. My refund from CARiD is going to be $90.00 for labor and $157.44 (after I return the defective sensors) for a toal of $247.44. So I'm out of pocket $92.36 which is ridiculous. The issue was with CARiD installing defective TPMS sensors, not my fault. Stay away and buy local is the all I can do in the future. I'll never give CARiD another cent of my hard earned money.
Just a side note I asked Jorge on several occasions to speak with a supervisor and he refused to allow me to. Awful customer service. Still waiting for my refund. "STAY AWAY FROM CARiD"

After speaking with about 4 customer service reps and being told nothing we can do because you are outside of the 30 day warranty period, I wrote a review on this site. It's a shame you have to write a review for a company to listen and try to fix a problem. Nevertheless I was contacted by Alice who wanted to work with me. After some back and forth emails we came to an agreement. I didn't get a full refund, but they also didn't dismiss me. They agreed to return a portion of the purchase or process the return of the front bumper since I didn't install it. I would have to pay for return shipping and the front bumper costs me $103 so I thought it was a good compromise. Still beware that IF you decide to purchase parts this big that there IS FINEPRINT. Please read it all and let my hard learned lesson save you some time/money/headache.

Purchased car seat covers steering wheel cover as well as floor mats and trunk mat. Purchase was in late November. It's February and I didn't even get an apology. Just a matter or fact attitude that it's on back order and scheduled for mid February. No follow up and it's now late February. If I hadn't already installed the rear covers and like the product I would tell these SOBs where they can take their lack of customer service. They have failed twice that's enough for me to never do business with them again.

This site boast great quality, long term performance products that meet or exceed OEM requirements. NOT TRUE! I purchased headlights, they started peeling just after one year. Called and tried to get some type of warranty credit and all I received was an apology. The customer service rep, Pam, blamed it on Eagle the mfr and said CARiD is not responsible for the inferior quality of the products they sell on their website. Do not expect anything you buy to last much more than one year. Beware! JUNK!

I had ordered a new wheel for my CTS (to be used as a spare) and was shipped a wheel that had already had a tire mounted to it along with what I would call major scaring from the machine that was used in the mounting process (picture attached). When I contacted them about a discount they offered me $30 discount and $25 toward future purchases. Decided the wasn't enough and asked for a replacement. Over a week later no return authorization number...

The ACDELCO® - HVAC Blower Motor ordered Feb 2 arrived in undamaged ACDELCO packaging yet inside was a cracked part that was NOT ACDELCO brand. Looks like someone's damaged return. Returns are NOT easy as web site states either. They want pictures sent to them first and will then will send return label and will resend the correct part once they get the damage one. WOW! Meanwhile, we are down one vehicle while we wait. Will NOT order from this website again. Should have read reviews on CARiD first. Sorry we gave this company a try. Will stick with RockAuto from now on. Never again CARiD, never again!

I placed an order with CARID on December 6,2018 for Lumen® - Chrome Factory Style Headlights as a Christmas gift. I was able to finally install the headlights in the middle of January and soon after discovered that the passenger headlight assembly was filling with water - clearly a manufacturing defect. After being asked to send pictures and then a video CARID sends an email stating that the products are out of a 30 day warranty period. Only one of the assemblies is defective and they apologize for my inconvenience. So, now I am stuck with a defective headlight and no recourse. These headlight assemblies are known to have manufacturing defects, other companies stand by their products and replace - not CARID. Truly - Buyer beware

I initially made my order for wheels and tires January 20th... did not realize they would not ship until March 22nd, so within 5 minutes of the purchase I requested to cancel and was told I could not. Ok... so finally 4 days later after calling about 3-4 times, I got someone to help me get a refund in order to make a new order. When I selected the new order, it said ships in 2-3 days. Once I placed the order and paid $2,900.00 it said 12 days. Seriously? I could go somewhere local and buy them for a little more and get them same day... crazy. So now here we are 12 days later and they STILL HAVE NOT shipped, yet I've paid almost $3k out of my pocket. My lift I ordered from somewhere else came in 2 weeks ago... now just waiting and waiting and waiting on the rims and tires. I hope and pray that the order is right when they do finally come in! Very disappointed in the lack of customer service and dishonesty/sketchy vibes.

***Update: Was able to get in touch with a representative to check on the order status and they said that as of today (Feb 5th), they are now on back order and it will be another 4-6 weeks) So we went from 2-3 days, to 12 days, to 4-6 weeks. Good grief! They "made a special exception" and let us cancel. They said refund will show up in 24-48 hrs. We shall see... Don't deal with this sketchy place.

This company advertises items in photos, and when you purchase them, the item is completely for the wrong car. When calling to get the issue resolved, you are patronized on the phone almost as though it should be no deal that you spent $800 for a corvette hood, and shipping a honda civic hood should work out just as nice. Very disappointing that the BBB hasn't reported more warning notices. I wish I would have read these reviews before making a purchase today.

I ordered rims and tires. Spent 1700 dollars. One rim came damaged and all 4 tires were put in facing wrong direction. They also place all the lug nuts inside rim as you roll tire you can hear the lug nuts rolling around. Super unprofessional it's probably what damaged my rim. I immediately sent pics of both issues. They told me at first they would refund me up to 95 dollars for changing the tires the right way even though it cost me 125. Then they wanted to give me 50 dollars for the rim. Which is down right insulting. They said since I didn't have the packaging the rim came in I was not eligible for full return. The packaging was sliced off with razor so the mechanic could put wheels on car. It was in so many little pieces the mechanic put it in dumpster. There excuse for not refunding the rim is a complete joke. Once I told them I would report them to the better buiness bureau they said they couldn't read recipet and they would now give me 75 for tire instillation and 50 for damaged rim. This company is a complete joke and fraud

Garbage company STAY AWAY. I ordered (2) inner tie rods and pass. & driver outer tie rods. The order was split, inner tie rods arrived first and they were NOT for my car, though the site verified fitment. Outer tie rods were split into a separate shipment and only one was shipped no record of the 4th part FOR WHICH I PAID.

Customer service was GARBAGE over chat. I called in and the lady submitted a request for refund because they screwed up. I asked to speak with a supervisor and was told they don't have one. Hahaha

This company sucks, I ordered seat covers and was told they would be shipping 10 days after I ordered them, that was not the case. It's took 45 days for me to receive the covers, which came in 2 separate packages on 2 different days. I opened the first box only to discover that the driver side cover and the arm rest were damaged. So I called Carid and they asked me to email pics of the damaged merchandise so that's what I did. They assured me that the matter would be resolved, AND THEN THEY CANCELED MY CLAIM JUST LIKE THAT. I'm over this company!

I ordered a wheel and on Thursday morning they said that the wheel will ship the same day so I over night the wheel. On Friday it still did not ship so I called and they said that it will be delivered on sat morning and it still did not ship so the next time to get the order will be Friday and when I called to complain about this they transferred me to 6 different departments. This is the worse customer service that I have seen. I have no plans to ever do business with this company again. They said that they will credit the over night charge but that does not make up the wages I am losing due to the wheel not coming on time. When you are told twice that this will ship and arrive on a certain day they should make sure that it happens.

Hello, order# ******* I received my wheel and tire order today. The wheels and tires are mounted but not balanced and I did not receive the center caps for the wheels. Why? When I called Carid to get some assistance I was placed on hold three times and eventually told that the manufacturer was not responding.The person told me they would call me or email me if/ or when they reached the manufacturer. Please help resolve these issues.

Ordered a part November 25th 2018 for my dad and once it was received it was damaged along with the packaging. I called once to exchange. They said manufacturer was closed until 1st of the year, but will send the order through. 1 week into the year I called because I hadn't recieved any correspondence from them and tell them I want a refund. "In 24-48 hrs you will receive a confirmation email and we will credit your card back. Nothing. Called again, said the same thing
It's been over a week since then. I sent an email last night, never got anything back. STILL NO REFUND OR CORRESPONDENCE FROM COMPANY.

Now my dad is out 140.00. WHAT A JOKE. This company should be ashamed of themselves.