CARiDReviews 7,317

I stopped my online order at check out when I was being charged for shipping on a 300.00 item and the tax they charged me was 3.00 more than my city tax code collected.
I went to Amazon got free shipping and was charged the correct amount of tax.
10 minutes later these guys called me and tried to sell me the product. They then emailed me asking me to buy the product and gave me a 12.00 coupon but still charged me shipping and the wrong amount of tax.
Approach with low expectations and be prepared to not understand there language.

It has been over a month since this company sent me the wrong part, I have been talking to a CarId.com representative tried asking me to change my first 1 star rating because they offered me a $40 gift card, serioulsy? They keep telling me I will get my refund in "1 to 5 buissness days" but they first told me that like a month ago! I even had a seperate rep email me saying once again ill have my refund in "1 to 5 buissnes days", the 5th day being yesterday and i have STILL have yet to receive my refund. This is probably the worst customer service Ive ever experienced, i feel like they just expect people to forget about it or give up waiting.

They rather lose a customer that to ship next day air.
Its been more than 5 days since the order was placed and they told me I was going to receive in 5business days. Called UPS and they don't know where the package is. Then I called them back and they said they cannot do anything about it. Then the rep said" we can just give you a refund".
Like trying to get me off the phone and not deal with it. I asked to talk to a supervisor then this lady named Leah, said the same thing the rep said. With a rude tone of voice and poor customer service. Forgetting that Im the customer and That I have the right.
I just cannot understand how a company doesnt care about the customers on providing solutions and making the customer happy. I wouldnt recomend this company to anyone due to lack of customer service and "them doing me a favor" a refund...
When Im the one purchasing a product! Funny!
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." -Sam Walton

This was my first time trying CarID.com because it was recommended to me. I place an order for 6 fuel injectors (site showed 6 on hand) before getting an email 3 days later saying that the item was on backorder because it was actually a built to order part. That's fine, I could wait. A month and a half past and still nothing. Not an email, not a phone call, no update what so ever. I contact the live support chat, only to find out that they have the parts in 5 different warehouses and that I would have to pay shipping 4 more times if I wanted the parts... That's BS. The chat agent basically told me that I had to pay their outrageous shipping, $15 for 7-10 day shipping and also pay the difference in the price of the part since the price also went up, or I could have a refund. I wasn't about to pay $60 more for shipping and another $150 for the items I wanted because they screwed up. That is not fair. So I called the customer support phone line hoping that actually talking to someone would allow them to understand what the issue was. Come to find out, the parts are not made to order and they are waiting for the manufacture to send more, but they couldn't tell me how long that was going to take, or if they ever would restock the item. There offer to me was a $20 gift card that I could use on my next purchase... Any reasonable company would have bit the bullet and just sent the parts instead of losing business. But hey, I guess they win. My money was in their account for almost 2 months accruing interest before they had to refund it. I would not recommend this site to anyone ever.

I have been doing business with this company for about 2 years. If you look the picture I took of my account you can see there are some pending orders those were some of the ones that had shipping and stock problems. I've had about 10 orders or so through them total.

Nearly everything I have ordered from this place has had some kind of problem with it. Most of all shipping issues and sometimes they said an item was in stock online when it wasn't.

Additionaly they are an authorized dealer of Lumen products. These products typical look good on the outside but are very cheap and poor quality mechanically/electrically. They used to have good warranties on them at least but now it's 30 days so I'm told.

Their customer service is very easy to get ahold of and for the most part courteous. They are do try to remedy the problem and are quick to offer gift certificates for when they can't.

With that in mind, and the consistency of the failure to get what I ordered to me and the actual failure of the products themselves on top of a warranty that's just not good enough for high dollar parts I CANNOT recommend giving this company your business.

If you feel the need to try it yourself. Then make sure you get at least a 1 year warranty on whatever you buy especially if it's Lumen brand and be prepared for any hold ups that may occur with your shipping.

STILL no resolution to my on going problems with CARiD! I regret making a purchase with them as their ad was very misleading (listed with Big Brake Kits yet was nothing more than stock with painted calipers) on top of that, they sent me a defective product which is IMPOSSIBLE to know unless you install it and drive the vehicle!

I paid my mechanic to install the new breaks (I never saw the "misleading ad" purchased "big brake kit" as they were in the box when the mechanic got them. My mechanic works on several of my vehicles so he works on them as parts come in.

After I saw the finished product I knew it was a huge waste of money as all I needed to do what spend 6 bucks on caliper paint and I would get the same results. CARiD is doing NOTHING for me and now that the passenger side rear caliper is defective, they will not replace it unless I pay my mechanic to lift the vehicle, remove the tire, disassemble the entire brake, remove the caliper, TAKE A PICTURE of it, REASSEMBLE the brakes and send the picture to CARDiD! At this point they "say" they will send a replacement part for which I have to take the vehicle back to my mechanic and pay MORE labor to have it swapped out again!

What a pathetic joke of a company!

They have the worst customer service. Ordered some taillights and emailed back and forth for 2 days because apparently the sku# on the website is not accurate. Finally get a customer service lady to find the parts and put them in a cart for me. Ok get them. Couple days later put them on, one of the seals is broken. Call customer service for replacement. Am told that I need to 1: give them my vin#. Ummmm no. You don't need that in any way. 2: I need to order a new set and pay for them and then return these for a refund. Ummmmm no again. Why would I pay for a second set when you have yet to give me a working set. Their response is well we will have to wait for the manufacture to approve that the seal is broken. Again no. After 45 minutes of none sense I am just sending them back for a refund.