CARiDReviews 7,317

Yup so I ordered wheels and rims from them on the 28 of march and I'm waiting for them to be shipped by April 9 2019 the latest or at least get an email from them, but I didn't receive anything so I assumed they were on their way to my APO address but when they should have gotten their, they didn't so I waited a few more days to give them the benefit of the doubt, then i called CARID expecting them to tell me I'll receive them today or tomorrow. But they tell me no they couldn't ship them but never email or called me to inform of the issue. So they tell me and i ask them ok can i ship them to my polish address were i work for the US ARMY. So i paid carid 702USD to ship them internationally to my address here in Poland were I'm stationed. So i am waiting for my package here in Poland and UPS calls me asking about shipping stuff i tell them to call CARID because i'm just the customer. Well they call me again from UPS in Warsaw Poland which is a 3 hour drive from me, well because i want my package i took a day off from work( 1 day of work about $300usd) to go to the UPS/CUSTOMS in WARSAW POLAND filled up my gas tank 48 USD their and another 48USD back i left in the morning and didn't finish with UPS till 615pm/ 1815. Oh and i still have not received my wheels and rims yet still waiting and UPS emailed me again for more information. Today is 10 MAY 2019. Today i called CARID to get some type of compensation or reimbursement for all the money i have lost just trying to get my package. That's all I'm trying to do is get my package.

Sent me the wrong parts twice. I was told on the reshipment that it would take 3 days, but it took 9. Kind of hard to drive without brakes. I finally had to personally go to the manufacturer direct to find out that their parts will not fit the car, at all, something you think CARiD's technical advisors could figure out. The return process has been on-going for over 2 weeks, now. I cannot get a refund until I return the parts, but CARiD has to issue the mailing labels. No surprise, "it will take 24-48 hrs", but actually took 10 days and they only sent labels for a portion of the parts needed returning. I spent 1 hour and 47 minutes on the phone with a "supervisor", which means the next rep in line, because they give you a runaround on talking to a supervisor. Oddly enough, with enough threats on legal action I was able to get shipping labels generated and emailed to me while on the call. Only the 4th time dealing with their customer service. Now, let's see if they'll actually refund my money once I return. Thanks for holding onto my money for over a month, CARiD! Hopefully, you were able to invest it well.

Visited their site to buy some wheels/tires.

After creating an account the shipping costs changed from free shipping to $170. Many other sites with better prices offer free shipping.

When I opened up live chat to ask about this and registering for military discount, I was told to call them to speak with a customer rep.
What's the point of live chat?

Also, it appears they edit their site for only show positive reviews/feedback. After visiting this site and seeing the warning about how this company offers discounts in exchange for good reviews, I am glad I told them to pack sand.

I bought a body kit, headlights and taillights from this company for my 1993 BMW and spent $1,*******! It's been the worst shopping experience in my life. It was so bad that I had to take the time out of my day to warn as many people as I can to not buy anything from this company.

First, the body kit. It did not fit the car! We tried to return the product to no avail. It took 8 months (not exaggerating) to install as we went back and forth with them on the assembly! The rear bumper could not be set flush with the trunk and weeks later after the front bumper was installed, it fell off! Ultimately, we had to spend another $1800 to purchase and install the factory bumpers.

Second, the lights! The rear left taillight harness burnt out! Since they are still under warranty, I have been working for 8 weeks to try and get a replacement. As of this review, May 2,2019, I still have not gotten my simple replacement.

The return process has been absolutely ridiculous. Each customer service rep has their own explanation. In the meantime, I have had my car at the shop for 8 weeks and counting!

Again, do not go nowhere near this company. It is not worth it.

Ordered master engine rebuild kit april 14 supposed to have april 17 so im tracking it says its been delivered at 12 40 pm but i dont have it so i call they shipped it to newjersey so they say 24 to 72 hrs it will be squared away on the 3 email sainy 24 to 72 jrs i asked for my money backi got another 24 72 hr email still havent heard from anyone asked dor money back been 2 weeks past when i should of recieved it so today i got a 24 hrs it will be squared away so bein tomorrow is sunday ill pronbably get another email i willnever do business with carid or enginetech and wouldnt recommend either to my enemies could of said it another way but since i dont think theres people here just computers sending emailsdidnt want my review kicked out for language a comp fhought unfit to report cant ger them to hold up to there end of the deal wont refund my money and ive waited for a return maybe 24 to 72 means days so far cost the sale of the vehicle was lost almost 500 in payment for parts i dont have i dont even know if the parts exist worstrunaround ever anyone have ideas on how to make a complaint and s refund fhx jason prothro( got scammed again)

I was a returning customer of CARID for 4 years. I bought a total of 4 sets of rims and tires. I live in Curacao, my orders usually take like 6 to 8 weeks before arriving at my home. My last sets were delivered without the center cap. As I was rebuilding a car from copart only, now 5 months later, my bad, as the car was done I opened I got the surprise. The biggest surprise I got was that CARID was not going to help me out due to their 30 days policy. They could trace back when and were the wheels were delivered. And if everything was there. But the policy my friend, that is the policy. Was great will it lasted. Don't worry, I will buy the caps from an other seller. But I will not be returning to CARID.

I have purchased 2 sets of wheels, one set is mags and tires for an Audi RS3 2019 for about 3000$CND and i received a call from them stating that the wheels wont fit on the car, they will cancel the order and refund me. They never cancel the order, i received a call from custom to ask me to pay the duty, i told them I wasn't accepting this order. I called Car ID to advised the and see why I wasn't refunded yet, they told me that they needed to wait until they received the order back. Its been over 3 weeks and i called 5 times, each time i am told that i would be refunded by the end of the week. Everyone on the phone is nice but no one is able to do anything other than being nice, they will not be able to help you.

My second order was for wheels on my Ferrari, another 2000$ CND, i received them on time but when my garage opened the boxes, they called me to come and see the wheels, the mags were scratch in the whole where you insert the nuts, they were already pré installed on another car and probably returned. They also noticed that the mags couldn't be balanced since they had dents in them that didn't make them round. I called CARID and i need to send them a report of the problem and they will see what they can do? It took 4 weeks to receive the wheels and ill probably end up having to wait for the return and then re ship other wheels, so maybe 8 weeks, then the summer will be over.
The only thing that CARID are good at, is being pleasant over the phone since they know that even if you call back, its someone else who will answer and you will go round and round.
I can be contacted at *******@formationcc.com or contacted at *******888 if you need more details on the full story.
Someone should start legal action against this company to render them more responsible

Sent me a hood that was supposed to be "identical" to manufactures. Horrible quality. Even worse paint, on top of it, all dented up. Yes they say for you to check package before signing. But what they wont tell you is it doesnt matter who signed for it. Even after giving instructions amd a phone number to call so they can check it, they still just went to the first person on property to sign. Now they are saying fed ex is responsible for the condition and claim has to be with them. Too bad theres no "0" or negative rating.