CARiDReviews 7,317

I order a alternator for a 2101 F-150 and today I recieved two sterring parts, not even close. I call an explained that CARid sent the WRONG PART and that I ordered a alternator. The representative said that I would need to pay a restocking fee for the return. I stated that it not a return CARid sent the WRONG PART and I was not going to pay a restocking fee. She then said she would sent an emial with a shipping lable and when they got the WRONG PARTS back she would ship the alternator.
Tomorrow I will go to ford and purchace the alternator but will never use CARid agian. Sometimes a cheaper price is not the best route and a big head ache. Now I will have to call my credit card and cancel my transaction and try to get my truck on the road agian because I cannot wait another 10 or so days because of thier mistake.

Side step not available from manufacture says internet vendor #1, but HEY CARid has 11 in stock! And if I order right now it will ship today! So I ordered the part from CARid. OH we get them from the manufacturer, so our stock is their stock (red flag, gee so your web page lied?). But I say, I already know they are out of stock... CARid says no problem they will ship out, trust us (another huge red flag). After the order I notice the manufacture sells them cheaper, so I ask for a price match. CARid says SORRY no inventory at this vendor, no price match. OK - if they have no inventory for a price match, how are you shipping my order?!?!?! LIARS. I so wanted to believe they had magical powers to ship a part that apparently does not exist I forgot my due diligence.

I placed an order for brakes on 5/18/19 (saturday). After the order was placed I received an email stating the item would not even be shipped until Monday morning, so I needed to cancel the order as I wouldn't receive the order in time. I then called back immediately (I have cell phone records that I can reproduce showing this), but their after hours line will not allow me to leave a message. I then logged into my order account and clicked "cancel my order", a message popped up stating that I would have to call for assistance (Sunday). I then called again and of course since it was after hours no one answers and no one would be avaliable until Monday at 8am. I then called Monday at 8: ooam and left a message stating to not ship my order and I left my name, order number and cell phone number. I called again at 8:10am and stated the same thing. I never received a call, so I went into my online order account again and went under technical support to state the above information and that is the only was I was able to get in touch with anyone at this company. Now they are trying to charge a restocking and shipping fees.

I bought "KYB® SR4231 - Strut-Plus Front Driver & Passenger Side Twin-Tube Complete Strut Assembly" from CARiD.
I got them installed and noticed an increasing noise when making turns. Got the vehicle inspected at the dealer and was told I have defective struts.
I contacted CARiD for a refund or store credit but was told that is not possible.
They expect me to send them the parts and wait on them with my vehicle in the shop for a week to 10 days.
I got original honda parts installed.

My Loss:
Around $400 I spent at CARiD for parts.
Labor $300 for installation of CARiD parts.
$170 I paid for inspection with the dealer.

The parts are lying in my garage now.

Ordered tires and rims for upcoming trip. Was told they Would be delivered in ten days. Finally called cause now it's just a couple of days before I leave. Now they are saying it will be after I return in 10 days before I get them. Have no choice but to drive 10 hrs on bad tires there and back again. I can not go somewhere else to get tires until they credit my account which is gonna take up to 7 days. 2 days for the order cancellation and 3 to 5 days to credit my account. They suck.

Purchased a caliper with 10yr 100K mile warranty. It failed 10k miles in. Ask for replacement which took forever to get a response. Finally was sent a replacement after some back and forth nonsense. The second one failed 8k miles in and again asked for replacement. They said its out of warranty because they already sent a replacement, therefore, the warranty is only 20days. Go to a real store with real products. I went to the store and replaced the caliper. Problem resolved. Wish I didn't waste my time and money giving Carid a chance for my automotive needs.

I ordered car seat covers on February 25th. Was told when I called to check on them, they were due to ship that day (5/10). Still have not received them (5/22) so did an on-line chat and was told they aren't due to ship until 6/10! I have not received any e-mails to this effect or any form of communication that they are on backorder. I have had to phone and live chat to get this information. This company is terrible... I will never order from here again.

Please beware don't not buy wheels and tires from CARID I bought wheels and tires package on 01/28/2019. When I bought them I was told that the chrome finish has a year warranty and that they would work with us if we have any problem with the product. I didn't put the wheels and tires on until the end of February. I washed they with regular soap nothing harsh ever time I drove my car. Yesterday I noticed that they were pitting on all four wheels. So I called them up sent them picture be that they are only two months old the lady said she agreed this was a issues and that she would call me back today. Didn't here from her so I called and they tell me that because I live in new England that they are not going to fix this even though this car is barely driven around and has never been out in any bad weather or bad roads. I should have went with my first instinct. I wasn't going to buy from them because I was worried about something like this happening, and Frank the sales person told me that we would not have any problem if had any issues. Don't buy from them unless you want to get ripped off. 3000. 00 dollars gone was going to buy more products from them to finish remolding my car but they just lost a lot of money.

I ordered tires and rims from CARID and they were back ordered twice. I requested to cancel the order and they refused sin the order was in process. My parts were back ordered but the order was in process?

Dealing with their customer service dept is a miserable experience. They are rude and lazy. I requested to speak with a CS manager multiple times during the process and was refused every time.

After my items finally shipped, I requested a delivery address change since I could not be home to sign. UPS approved this but CARID would not.

This is the worst company I have ever done business with. DO NOT BUY FROM CARID! Check online, every review site shows the same thing. They show up as Onyx when you try to find their BBB rating.

The Good:
I ordered a set of four wheels in January, and they showed up shortly after. My wife stored them in a closet until I returned home, because I was out of state until early march. I soon discovered that one wheel was damaged. Damaged goods must be reported within 30 days to receive a refund. Unfortunate, but i understand the reason for it. I called customer service, they requested pictures, and although they weren't obligated to do anything they gave me a small refund.
The Bad:
I ordered a replacement for the damaged wheel. It came in worse condition than the first wheel, and I did not accept delivery. I called customer service and explained what happened and asked how soon they would be shipping a replacement. The customer service rep told me that for refusing delivery I will be charged a restocking fee of 20%. Excuse me, What?
Return policies are for people who ordered the wrong thing and sent it back, or decided they didn't want it after ordering. Charging a customer who did not accept damaged goods is just adding insult to injury, and I certainly felt insulted. I tried speaking to another Rep, but she gave me the same lack of satisfaction. I asked for a Manager and was informed that there was none.
The Ugly:
I refuse to pay this, but if i asked for a refund, they would subtract the fee from it. They would not have shipped the replacement until I paid it.
I had one option.
I called the credit card company that I used for the purchase and explained the situation. They agreed that CarID's return policy does not apply in this circumstance and filed a claim for goods not received. I received a full refund from the bank.
It is now May 14th. I have 3 wheels (and a fourth bent one) sitting in my closet instead of in my driveway.
UPDATE
CarID has offered compensation which I have accepted. I believe this problem could be avoided in the future by either not charging fees when merchandise is refused for damage or defects, or by being very clear to the customer about these policies before the purchase is completed

On 4/15/2019 I ordered a set of Coverking seat covers. Long story short, Coverking and CARiD blamed me for either not reading the description completely or faulty installation. After countless emails with both Coverking and CARiD it was arranged that I was to get a full refund. Minutes later I get another email telling me that shipping and handling would be deducted from my refund. I'll never do business with CARiD ever. What should have been a simple return and refund has turned into nightmare. I guess I'm stuck with a crappy looking set of seat covers from Coverking that was purchased from a ripoff company called CARiD.

It's a shame I can't post negative stars. They don't deserve a one star rating.